Washington DC Area
Bethesda | Silver Spring Area
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Gaithersburg | Germantown Area
Waldorf | La Plata Area
My garage door stopped working on Saturday afternoon, and I managed to scheduled an appointment with the Precision for next day, Sunday. Derrick called and came within a set timeframe and inspected and repaired my door. He provided an excellent service and showed me how manually open and close the door and explained about a need for lubrication. It was costly but I am pleased with outcome.
- Inna Williams
Derrick arrived promptly and took care of our problem quickly. He explained everything and was very courteous and only charged us for a service call.
- Michael Lerner
Tito C and his partner were professional and did the job fast.
- Oleg Lebegev
Bobby was awesome. After inspecting, he thoroughly went thru everything that needed to be replaced. He thoroughly went through all the options available to us. Very courteous and very professional.
- Phil Pople
Derrick was awesome! He arrived earlier than the expected time (he called to confirm arriving early). He explain the whole process and showed us how to utilized the product! The lift master is quiet and better than the previous garage opener! Thank you for the outstanding professional service!
- Kendra Brown
Tyler was just here to replace my springs on my garage door.
I've never seen a 21-year-old young man. So professional and capable.
This is a great company and he's a great young man
- Barry Tolbert
Excellent work. Service professional was great. Very satisfied.
- Ty Crompton
This afternoon one of Precision's technicians by the name of Derrick came by my home to repair my garage door. He showed up earlier than expected and presented himself in a very professional manner. He was knowledgeable and explained what were the possible causes so that I understand in the future what to look for. He was very quick, efficient, and very friendly. The best part was that I had originally used Precision last June and they lived up to their guaranteed warranty, so today's visit was covered and I did not have to pay anything out of my pocket!
- Heather O'brien
Christopher was great. He explained why the door was not working right and what he would do to fix it. He fixed it and gave us two remotes for the door. He was very personable and I would highly recommend him.
- Jerry Sikora
Great job. Thought I was going to need a new door but only needed slight adjustment and good as new. Than ks for being quick and honest .
- Pete Williams
Kylar was very informative friendly and aimed to please.
- Tanya Abdul
I’m submitting a customer service review for Chris C.
Chris was absolutely great and provided professional knowledgeable customer service. I will recommend him to anyone that is looking to have garage repairs.
He provided details of various options pertaining to my garage door dilemma.
- Joseph Blowe
Great experience!! Derrick E. got in contact w/me when he was on the way to the house and was extremely professional. Once he arrived, he did a check on the garage door, let me know what the issues were (other than the obvious broken spring and cable). He completed the work in a timely manner and explained everything that he had done. Would definitely recommend this company and much props to Derrick E!
- Martin W
I called same day someone came out I wish I remembered his name but all I can say is wonderful knowledgeable determined what the problem was in a matter of minutes great service and most of all friendly and polite highly recommend
- Todd Gray
Tyler immediately knew the problem and had the part on the truck. The best part of the experience however was Tyler’s personality. I felt we had known each other for years. It was a pleasure to have Precision … and Tyler… solve the garage door problem ????
- David Rogers
Called first thing Thursday morning and the call was answered right away. I explained the situation, we had a broken latch when you secure the door and could not find the keys. The one who answered the phone said “we can fix that”. (We needed it fixed by the next Sunday”. Technician came when promised, was top notch professional and explained what was needed. A part needed to be ordered and they were here the next day. Repair was quick and he went over what was fixed visually. Payment was high tech! 15 out of 10 stars….
- Sue And Dan
Pushy sales tactics - wouldn’t leave until I agreed to something. Tried to upsell services I didn’t ask for. Tried to get me to call my husband to agree to work. All I wanted was a quote so I could compare with other companies. They were able to come quickly and did do the work but he had to take a picture of my card and I have no assurance the info was deleted. I had to order a new card. My husband is disappointed with the work done - they installed the opener not level. We won’t be back for the rest of the servicing needed.
- Mary Neubauer
Thanks to Kyler and team for the great customer service. They responded quickly (same day) for an estimate request and were able to start work that same day. I went with precision to install two garage door openers. Professional, efficient, great results.
- Kristi Forino
Prompt scheduling, on time arrival, very knowledgeable, very informative of recommendations. The tech, Charles Thayer was courteous, quick with his assessment, and he did an amazing job. I highly recommend them for your garage door needs.
- Juan Lozano
Chris arrived promptly with a phone call before he arrived. He quickly checked our door and gave me two options. We discussed pros and cons and I decided on the repair. He was done in 45 minutes and the garage door works well. Thanks Joe
- Joseph Hitchcock
I had a broken garage door that Precision was able to fix. I called, got a prompt response and had an appointment the next day. The technician, Derek, was very polite and professional. He fixed our door quickly with parts that they keep on their trucks. It was a very satisfying experience and I would highly recommend this company to anyone.
- John Eliot
Outstanding service! We are grateful for the timely and excellent work.
- Marina K.
The best experience I have very had with any company. I called and got my garage door repaired the same day.
- Robert Thompson
Lane & Kyler were very efficient & polite. They left the work space clean following the project. It was great to have the work completed the same day so we didn't have to leave our vehicle out of the garage over night in the "dead of winter." We are very pleased with the work that was completed.
- John Wunderlich
Five stars for the technician but one star for the email I received admonishing me for not choosing the $1000 option which was totally unnessecary from your company
- Michael Ellsworth
We bought our two garage doors and openers from Precision, so when we experienced an issue with one on Christmas Eve late they gave me the first a available which was the Sunday the day after Christmas. We were pleased with the whole process.
- Paul and Rochelle Lull
I would recommend these guys to anyone. The tech that came to my house was friendly, well informed and very professional. They gave me several options and were done quickly.
- Glenn Fernandez
These guys were great. Nice, friendly, on time. Estimate was reasonable and work was done quickly. Very nice and refreshing to have a job done well and so fast. Technician was super friendly and took the time to explain everything to me.
- Scott Mcintosh
Chris was courteous and efficient. Thank you for a great experience!
- Dan French
I am thoroughly satisfied with my experience with your company. Your technician communicated well throughout the process and when he got here, he "listened" to my concerns and asked me questions instead of going straight to the "sales pitch.." He was honest, very knowledgeable and got the job done quickly and professionally. If ANYONE in the Frederick/Hagerstown area needs ANY work done regarding their garage doors, openers, springs, pulleys, etc. I would STRONGLY recommend Precision Garage Door.
- John Greene
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