Ron C
Average: 4.89 stars
Ron C's Bio:
Gaithersburg, MD
Rockville, MD
I chose to try Precision after viewing several TV ads regarding their services over the past several months. I had been trying to get in touch with 2 other garage door companies and 1 never returned my calls, texts or emails and the other could not send anyone until August! I decided to give Precision a try and they assigned someone the very next day. James was very helpful and responded to my request for paperwork right away. Ron was the technician assigned to diagnose the issue with a garage door not opening or closing by remote and also inspected the 2nd garage door and notified me right away of any issues so they could be resolved while he was there. Ron was very patient, considerate and helpful and kept me informed by phone throughout the process. Plus, their repair prices were reasonable! Dawn Wunderle Shmul Corporation
- Dawn Wunderle
We recently called Precision to troubleshoot a problem with our garage door opener. The problem was sporadic; every few times we tried to open the door it would go part way up and then stop, requiring a second push on the pad or remote to finish opening the door. The same problem randomly occurred when closing the door. We were able to schedule a visit within less than 24 hours, and Ron, who came out to resolve our problem, was excellent! He identified the problem very quickly - our 20+ year old opener needed a new motor - and he had all of the parts on his truck (motor, new keypad, remote, etc.) to do the repair right away. He then assisted us with programing the new keypad and remote (plus the opener in our car) and also gave us some very useful information about online access and related matters. We were very pleased, and can't say enough good things about Ron and his work. Highly recommend!
- Carol Connor Cohen
We have used Precision Garage Door for almost 20 years, and we have always been impressed with the quality of the staff. This year was no exception. Ron Cross was our technician, and he provided excellent service. This time, we had to replace our garage door opener, and Ron did excellent work. He was very knowledgeable and professional. Always a joy to use Precision!
- Daniel Szparaga
Service Provided:
Product:
Technicians: Ron C
Out tech was on time, thorough and completely professional.
- Bill Seifert
Rockville, MD
Ron Cross provided me with the information that I needed to resolve my issue. I found him to be extremely knowledgeable and patient. He gave my husband and myself clear answers on how to operate the new garage door opener. He took the time to explain what he did and to show us what we needed to do. I am very grateful and impressed with his ability and his understanding of our needs. You are very lucky to have him on your staff.
- Linda Spodak
Potomac, MD
Atrociously expensive. Technician quoted $333 for replacing 2 sensors. The same job done 2 months ago by another firm in another garage door cost only $175. When I balked at their expensive estimate, the tech reduced it right away to $208. The tech also mentioned other repairs at an expensive quote of $1200. Tech would not give any warranty even for parts. When I pointed out the other firm had given me a 1 year warranty for the same job, he reluctantly provided a 30 day warranty. Only thing, tech was polite. DO NOT DEAL WITH THIS RIP OFF COMPANY!
- Ravi
Silver Spring, MD
Outstanding service by very professional and very knowledgeable Ron Cross. Made sure I understood every repair and how it improved the overall performance of my garage door. Very pleased with the service I received
- Josephine Daise
Washington DC, DC
Professional, on-time service, and provided two-year warranty which we did use for small adjustments after 17 months of usage.
- Scott Parker
Bethesda, MD
Yes, you met my expectations and you solved the problem. I was impressed that when the problem developed on 1/23 the day before the major snow and ice storm you were able to schedule us for a repair which was done on the 24th. I was very, very impressed with Ron our Service Tech. He was very courteous, personable and professional. He identified and explained in the detail the cause of the malfunction and what he would have to do the complete the repair. I should add that even though we're talking about a garage he left the work area very clean. Finally, since our garage doors are old, i asked him to do a review and provide me with an estimate as to what we needed to do to upgrade the doors. An estimate was provided promptly.
- Steven Hamilton
Washington DC, DC
The technician, Ron Cross, did an excellent job. He explained to me (several times, carefully, so that I really understood) how the unlock function actually works. He offered a range of services. He was very pleasant to deal with and excellent at both the teaching function and the execution of service function. The man should get a raise, because he made your company look superlative! Joseph Drew
- Joseph Drew
Potomac, MD
My neighbor recommended Precision and I was glad they did! Ron, my technician, performed an extremely comprehensive and professional review of the garage and of the repairs needed to my garage door. I purchased a new motor, digital keypad and remotes, and am extremely pleased with the service received. He explained all of the work in detail and did an excellent job!
- Betty Rice
Potomac, MD
Excellent and fast service
- Claus Aagaard
Gaithersburg, MD
The technician, Ron, that came to the house was very personable and explained everything while he was trouble shooting the issue. It took him no time at all to figure out the issue and fix it. I would recommend him, and Precision to my friends and neighbors. Very satisfied with the overall service!
- KA
Had a garage door fail this morning. I called Precision and they had tech Rob scheduled to come by in a few hours. Rob called and was able to arrive in 30 minutes. He came, studied the issue, and offered a couple solutions. He completed the work and was done in 30-40 minutes. All good. Will use them again if we need service
- William "Griff" Gosnell
Silver Spring, MD
I have previously used your company for garage door service. Your company has been consistent in providing outstanding service. The technician proved to be highly knowledgeable and efficient in delivering service.
- Sterling Ross
My service agent was Ron He is outstanding and a credit to the company
- Mitch Oh
Potomac, MD
Ron Cross. Great job. Very professional.
- Tom P.
Germantown, MD
Recommended by a neighbor. Thanks for your help
- Carol & John Evans
Washington DC, DC
I had no idea what was wrong with my garage door, only that it wasn't working. I scheduled online without any hassle. Technician Ron arrived on time and was amazing--personable, patient, and kind. He helped me understand my repair-or-replace options and fixed everything quickly. Thanks, Ron! I highly recommend Precision.
- K Shirey
Rockville, MD
Ron, did a great job explaining the issues that were wrong with my garage door and effectively was able to fix my door quickly. I would highly recommend Ron and Precision for your garage door repairs.
- Kimberly Sherrill
Washington DC, DC
Thank you for sending Ron out today! He let us know when he was 30 minutes out and was very punctual. He took care of the door very efficiently even explained what he had to do. He was very friendly as well. We will be calling you guys back next time we need help with our garage doors again! From is a great asset to your company!
- Dana Evans
Ron is a great technician. Thanks for everything.
- Mary Raeder
Washington DC, DC
Customer service was exceptional. My technician was friendly and displayed expertise in his abilities to service my garage door. Ron provided a clear understanding of the problem along with the necessary details to address and fix the problem. He suggested and explained in detail everything he needed to do to repair the garage door. He was able to clearly identify the issues and reported them to me verbally and visually. Ron made recommendations for routine maintenance that would improve and extend the life span of the overall functioning of the garage door.
- Christopher Hunt
Bethesda, MD
Excellent service! Ron Cross was very patient and professional as he walked me through the needed repairs, which included a new motor and new cables. He did not pressure me to purchase anything unnecessary and provided me with some best practices for maintenance. I was also very grateful that he had all the needed parts and equipment and was able to complete the job in a few hours. We are so pleased with Ron that we will use Precision for any future repairs. Thank you!
- Robert K
Over the years, we’ve had a few issues with our garage door and Precision has always come through. We will continue to use them for any issues. They always provide great customer service and the technicians are always happy to answer our questions when they are here.
- Laura Ramos
After both of the springs broke on my garage door, I quickly called Precision Garage Door Service (PGDS). The employee who answered the phone was very friendly and helpful. I was quickly able to schedule an appointment for the same day. Ron C. called to let me know when he was arriving and he arrived on time. He was extremely professional and provided a thorough estimate of what I needed. He quickly got to work and repaired my door in an exceptional manner. I highly recommend Precision and Ron C. I am extremely satisfied with the expert service I received.
- Darrin McKitrick
Rockville, MD
Our technician Ron was professional, efficient and friendly. He did a great job and gave us plenty of opportunities to ask questions and give us clear answers.
- Joe Trettel
Kensington, MD
Ron did a great job! He was prompt and knowledgable!
- Elizabeth Christenson
The service I received was excellent. The technician was very well informed and patiently answered all my questions and was very patient with me. We are very happy with our new garage door openers. We will recommend your service to our neighbors
- Rob Swisher
I was stuck with garage door opening.In social site I saw a precision garage service near my location, called them ,technician came within 24 hours of appointment in designated time. Technician Ran cross came to my house inspected the garage parts, detected the issue and resolved the problem. Suggested to replace a door open/motor.All the parts were carried by him in the truck that made easy to resolve the issue. I am very pleased, and can't say enough good things about Ron and his work.Even 5 stars is not enough.He showed all the instructions after the completion of work. Highly recommend!
- Arun Khadka