Washington DC Area
Bethesda | Silver Spring Area
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Gaithersburg | Germantown Area
Waldorf | La Plata Area
I needed my garage door repaired and Googled a garage door company in general. Precision Garage Door was first on the list. I had no preference in companies. I took a chance in making an appointment online as opposed to making a phone call. I was pleased with the ease of navigating the website to make an appointment. I chose a 2-4pm window for the appointment.
Austin was my technician, but his information led him to my house at 1pm, for somehow that was the time that was given to him. Not a big deal. I would have, however, appreciated a confirmation text/email on the date of the repair confirming that Austin would be there. Austin was very pleasant, professional, friendly and thorough.
- Denise Deshaies
My appointment was scheduled for the same day. Travon contacted me to inform me he was on his way with an estimated arrival within 30 minutes. Upon arrival, Travon greeted me and asked me about the service I needed. He assessed the garage door, opener and sensors to inform me of the problem with a recommended fix. Upon my approval, Travon completed the installation of sensors and demonstrated the corrected door and sensor operation.
Prompt response, thorough understanding of my objectives, courteous manner and competent service. I'll use them again in a heart beat.
- Charlene Smith
I Appreciated your tech explaining the sources of my problem and conditions. He also advised me of my options on repairs and his suggestions for repairs which I agreed with. I felt my decision was a good one and I would recommend your Company to my friends.
- Paul Fleming
I was not happy
The amount of money charged and only one remote for a 2 car garage.
I have had several repairs during the lifetime of this home and never has that ever happened
- Kevin Jackson
I called Precision when another repair company failed to return my call. That was probably the best thing that happened to me! I found Precision and checked out their website. When I called on a Sunday, I was greeted with a real person who was more than happy to help get me scheduled for a repair. The representative scheduled me for the next afternoon. My repair tech was Brandon P. who arrived 2 hours early. I was very impressed as he evaluated my door and all past repair work. Brandon P. concluded that I needed a few items to fix what had broken and even suggested some preventative items that needed to be replaced. Within a few minutes my job had been diagnosed and I was presented with the cost. An hour later my garage door was back in service and better than before. I would highly recommend Precision Garage Door.
- Daniel Ross
Tyler was “Outstanding” he did a great job. Great customer service skills I will definitely use your company again.
- Rose Sims
I am extremely excited and pleased with Brandon’s installation of my garage door opener. I called and they answered on the same day finishing the job in just a few hours. Brandon was professional, courteous and very helpful. He was on time and gave me expert quick responses to questions that I was concerned about. The job was completed with great quality service. Your company (Precision) is on my contact list for any issues for myself or friends that might need.
- Sharon P
Great service and most professional and addressed all of my issues. Thank you
- Wanda Neal
When I called the Precision Garage Door company, the first person I spoke with gave me an appointment for the next day. I called back in a few minutes, however, to see what I needed to do to get a "same day" appointment (since that's what is advertised on the website). After my second call, I did, in fact, get a "same day" appointment, the tech was at our house within an hour... which was GREAT!!!, the job was explained and completed within 30 minutes, and the garage door seems to be working fine.
So why 3 and not 5 stars???... Here's my issue - the cost for the work done was RIDICULOUSLY HIGH!!! Even as I'm writing this review, I could KICK MYSELF for paying!! We had very similar repairs done by this company in 2015 (i.e., replace the extension springs, pulleys, and cable wires) and the cost for this job was about $500.00. This time around (May 2023), however, the cost for this job was over $1300.00!!!... and that was the second/middle option!!! If I would have accepted and done everything the tech recommended, the cost would have been almost $2000.00!!! I showed the tech my 2015 receipt, kept asking questions about the price, and really tried to understand why the prices were so high... and although I never felt good about the prices, I eventually, gave in because we need our garage.
So, just add this review to the many others that address the RIDICULOUSLY HIGH prices associated with the Precision Garage Door company... and be prepared to spend LOTS of money if you use this company!!! I will not use them for any repairs in the future.
- Kim Watson
Recently the spring broke on my one of my garage doors. I contacted Precision Garage Door of Frederick after reading positive reviews of them on Angi. When I contacted Precision Garage Door of Frederick they promptly scheduled a technician replace the spring and the garage door openers. The technician (Dakota) was very polite, professional, and precise. He listened carefully to my concerns and inspected both garage doors and the associated hardware. He showed me that my other garage door spring was not in good shape. He subsequently replaced the springs on both garage doors, installed new garage door openers, and replaced some hinges and other hardware. Dakota also replaced a broken glass panel on one of the garage doors. The garage door upgrade and repair project went very well. The new belt driven garage door openers are much quieter than the original chain driven door openers. I'm very pleased with Precision Garage Door of Frederick and highly recommend them!
- Tony Herrod
Very good customer service. Jay was very helpful, professional, and knowledgeable.
- Emmanuel Dziwornooh
Dakota showed up early and got the job done in no time at all. He was very professional and thorough. I have always had great technicians from Precision service my garage door, but Dakota ranks as the best so far. Outstanding customer service.
- Kraig Lattimore
Jay was my tech and he showed up early after calling ahead and informing me which is cool. He also was very professional and evaluated the issue and informed me of the cost. He was effective efficient and very polite. Definitely a very good tech and worthy or allot more praise.
- Rick Jones
Excellent service and expertise! Provide the best solution versus the most expensive solution.
- Gary Goodman
Excellent Service, the Technician was very knowledgeable, professional and fully explained the problem and resolved it.
I will definitely be using Precision Garage Door again.
- Terrence Melvin
The technician was on time, courteous and well knowledgeable
about the service needed. The repair and adjustments were spot on and the garage door work better than when originally installed
- John Garnette
Craig was awesome and the company response time was great. Craig was very personable, courteous and efficient. He explained my options and what needed to be done. He’s a keeper! Thank you.
- Wilma Bass
Your team showed up on scheduled and performed the necessary repairs in a timely manner. Your lead technician was very professional and personable. Good job!
- James Hennessy
I shopped around until I found Precision. The people were so nice and my estimate was very reasonable. Which I greatly appreciated because some of the quotes I received entailed selling an organ to get my garage door updated. I would strongly recommend Precision Garage!!
- Jacquelyn Hilliard
Precision Garage Door did a great job for my broken garage door. They were clear with their evaluation of my issues and provided several options and costs for repair. I decided which option and they went to work. Professional, courteous, quick and they cleaned up after the job was complete. I recommend Precision Garage Door for all your garage door issues.
- Paula Underwood
Precision was very responsive( within 3hrs). Courteous and professional. Completed job with positive result in less than 2hrs.
I would recommend to anyone needing garage repair.
- Johnnie St clair
Review of garage door was quick and thorough. Replacement was completed within 4 days. Installer Gabriel was pleasant and finished within 4 hours. I'd recommend Precision to anyone needing a new garage door.
- Robert Best
I couldn't ask for better service and an immediate response. I was told NICK would be at my home between 8 and 10 and he arrived at 9:30. He addressed the problem and went to work, He was courteous, professional and as nice as could be. I highly recommend Precision Garage Door---totally satisfied.
- Patti Silverstein
This was my third time using Precision, and as usual, they did not disappoint. I called for just a regular tune-up service. Nick was our tech and he was professional and knowledgeable. I was his last appointment of the day and he had already had a long day, but he took time to point out and explain things to me and didn’t seem rushed at all. The customer service and kindness from this company is top notch and it keeps me coming back. We’ve had three different techs and all three have been wonderful. Nick clearly takes pride in his role and understands the importance of providing excellent customer service.
- Trisha Lay
prompt, professional service on the garage door repair with the very qualified technician Chris
- Paul Mauffy
To tell you the truth, I have used precision doors once before years ago. This time I was passing one of your trucks with the easy way of contacting you via text message God made it so easy to contact the company and the response was pretty instantaneous. I was very pleased with that and the service was on time professional quickly done, and the technician whose name is Nick was very professional, pleasant and I was able to get a discount because I’m a senior citizen, he noted that I just needed to replace the springs and I do believe one pulley and like I said before the work was done very quickly and efficiently. I would recommend the company highly.
- Anton Claiborne
We changed spring system and garage door opener. Test function working good.
- Kez Zhao
Thank you to Nick who was able to come out and assess the situation and provide me with 3 options to choose from. Also appreciate him explaining the work that would be done with each of the options so that I could make a decision that would work for me. He did the work in record time and showed every item that had been replaced
- Yvette Jules
Prompt, efficient, professional! The Technician, Nick, was very knowledgeable and took the time to explain in detail the functionality of the new motor that was installed. Very satisfied.
- Harry Jacobs
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