Washington DC Area
Bethesda | Silver Spring Area
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Gaithersburg | Germantown Area
Waldorf | La Plata Area
When I called the Precision Garage Door company, the first person I spoke with gave me an appointment for the next day. I called back in a few minutes, however, to see what I needed to do to get a "same day" appointment (since that's what is advertised on the website). After my second call, I did, in fact, get a "same day" appointment, the tech was at our house within an hour... which was GREAT!!!, the job was explained and completed within 30 minutes, and the garage door seems to be working fine.
So why 3 and not 5 stars???... Here's my issue - the cost for the work done was RIDICULOUSLY HIGH!!! Even as I'm writing this review, I could KICK MYSELF for paying!! We had very similar repairs done by this company in 2015 (i.e., replace the extension springs, pulleys, and cable wires) and the cost for this job was about $500.00. This time around (May 2023), however, the cost for this job was over $1300.00!!!... and that was the second/middle option!!! If I would have accepted and done everything the tech recommended, the cost would have been almost $2000.00!!! I showed the tech my 2015 receipt, kept asking questions about the price, and really tried to understand why the prices were so high... and although I never felt good about the prices, I eventually, gave in because we need our garage.
So, just add this review to the many others that address the RIDICULOUSLY HIGH prices associated with the Precision Garage Door company... and be prepared to spend LOTS of money if you use this company!!! I will not use them for any repairs in the future.
- Kim Watson
Recently the spring broke on my one of my garage doors. I contacted Precision Garage Door of Frederick after reading positive reviews of them on Angi. When I contacted Precision Garage Door of Frederick they promptly scheduled a technician replace the spring and the garage door openers. The technician (Dakota) was very polite, professional, and precise. He listened carefully to my concerns and inspected both garage doors and the associated hardware. He showed me that my other garage door spring was not in good shape. He subsequently replaced the springs on both garage doors, installed new garage door openers, and replaced some hinges and other hardware. Dakota also replaced a broken glass panel on one of the garage doors. The garage door upgrade and repair project went very well. The new belt driven garage door openers are much quieter than the original chain driven door openers. I'm very pleased with Precision Garage Door of Frederick and highly recommend them!
- Tony Herrod
Very good customer service. Jay was very helpful, professional, and knowledgeable.
- Emmanuel Dziwornooh
Dakota showed up early and got the job done in no time at all. He was very professional and thorough. I have always had great technicians from Precision service my garage door, but Dakota ranks as the best so far. Outstanding customer service.
- Kraig Lattimore
Jay was my tech and he showed up early after calling ahead and informing me which is cool. He also was very professional and evaluated the issue and informed me of the cost. He was effective efficient and very polite. Definitely a very good tech and worthy or allot more praise.
- Rick Jones
Excellent service and expertise! Provide the best solution versus the most expensive solution.
- Gary Goodman
Excellent Service, the Technician was very knowledgeable, professional and fully explained the problem and resolved it.
I will definitely be using Precision Garage Door again.
- Terrence Melvin
The technician was on time, courteous and well knowledgeable
about the service needed. The repair and adjustments were spot on and the garage door work better than when originally installed
- John Garnette
Craig was awesome and the company response time was great. Craig was very personable, courteous and efficient. He explained my options and what needed to be done. He’s a keeper! Thank you.
- Wilma Bass
Your team showed up on scheduled and performed the necessary repairs in a timely manner. Your lead technician was very professional and personable. Good job!
- James Hennessy
I shopped around until I found Precision. The people were so nice and my estimate was very reasonable. Which I greatly appreciated because some of the quotes I received entailed selling an organ to get my garage door updated. I would strongly recommend Precision Garage!!
- Jacquelyn Hilliard
Precision Garage Door did a great job for my broken garage door. They were clear with their evaluation of my issues and provided several options and costs for repair. I decided which option and they went to work. Professional, courteous, quick and they cleaned up after the job was complete. I recommend Precision Garage Door for all your garage door issues.
- Paula Underwood
Precision was very responsive( within 3hrs). Courteous and professional. Completed job with positive result in less than 2hrs.
I would recommend to anyone needing garage repair.
- Johnnie St clair
Review of garage door was quick and thorough. Replacement was completed within 4 days. Installer Gabriel was pleasant and finished within 4 hours. I'd recommend Precision to anyone needing a new garage door.
- Robert Best
I couldn't ask for better service and an immediate response. I was told NICK would be at my home between 8 and 10 and he arrived at 9:30. He addressed the problem and went to work, He was courteous, professional and as nice as could be. I highly recommend Precision Garage Door---totally satisfied.
- Patti Silverstein
This was my third time using Precision, and as usual, they did not disappoint. I called for just a regular tune-up service. Nick was our tech and he was professional and knowledgeable. I was his last appointment of the day and he had already had a long day, but he took time to point out and explain things to me and didn’t seem rushed at all. The customer service and kindness from this company is top notch and it keeps me coming back. We’ve had three different techs and all three have been wonderful. Nick clearly takes pride in his role and understands the importance of providing excellent customer service.
- Trisha Lay
prompt, professional service on the garage door repair with the very qualified technician Chris
- Paul Mauffy
To tell you the truth, I have used precision doors once before years ago. This time I was passing one of your trucks with the easy way of contacting you via text message God made it so easy to contact the company and the response was pretty instantaneous. I was very pleased with that and the service was on time professional quickly done, and the technician whose name is Nick was very professional, pleasant and I was able to get a discount because I’m a senior citizen, he noted that I just needed to replace the springs and I do believe one pulley and like I said before the work was done very quickly and efficiently. I would recommend the company highly.
- Anton Claiborne
We changed spring system and garage door opener. Test function working good.
- Kez Zhao
Thank you to Nick who was able to come out and assess the situation and provide me with 3 options to choose from. Also appreciate him explaining the work that would be done with each of the options so that I could make a decision that would work for me. He did the work in record time and showed every item that had been replaced
- Yvette Jules
Prompt, efficient, professional! The Technician, Nick, was very knowledgeable and took the time to explain in detail the functionality of the new motor that was installed. Very satisfied.
- Harry Jacobs
My garage door would not work, and we found out that what was needed was a new torsion spring. I called Precision Door Services, on Friday, and they told me their next availability was the next day Saturday. I informed the representatives, before I take the appointment, I need to know the cost of replacing a torsion spring. He did not seem to want to tell me the cost and said we will let you know when we get there. So I insisted that I know what needs to be done, and need to know the cost before I schedule the appointment, because I am also looking at another vendor and need to know the cost. He then told me you are looking at between $150 to $350 depending on if it is one or two springs that need to be replaced.
So, imagine my confidence, knowing that I only need one replacement and it probably not going to cost me no more than $200.00 and therefore I agreed and scheduled the appointment.
The technician came and saw the garage, long story short, he saw that there were two cars stuck in the garage, and it was Saturday 2pm, and we have been waiting for over a day for the service, and figured out he can take advantage of us, and gave us three different quotes that were all beyond what I was quoted. They quotes were BEST = $1,317, BETTER $ $1,105 and GOOD - $515. I informed him I did not need the top two options, because they have ridiculous and unnecessary things that any right mind person struggling in this economy should not be spending on a garage but will go with the lowest option and the price I was quoted for on the phone. He insisted this is all we can do. So, I was forced to go with the $515 option, because we needed to get the cars out of the garage. Had it been like other days, where we usually park one car outside, and it was also not a weekend and we had options, I would not have used their service. So, in short, unless it is the end of the world, and you cannot find anyone else to fix your garage problems, do not go with this company’s service, because it is morally wrong to take advantage of people that you see in circumstances that they don’t have many options for. And of course, after wards I learned how easy to is to replace a torsion spring found in Home Depot 1 $80 and two for $170 pay labor to someone from Angie’s or any other provider that is eager to earn money the right way.
- Hawi Alemu
My service technician, Nick, called ahead, arrived on time, and was very courteous and knowledgeable. He did the work efficiently, and the cost was reasonable. My garage door now works smoothly. I will be using Precision Door Service for all of my garage door needs moving forward. THANK YOU!
- Rob Taylor
I chose Precision again because I was a satisfied customer the first time and was hoping I would get the same professional service. This time I reached out to Precision for something I tried to fix on my garage door but it did not go well. Jay came out and evaluated the situation. I told him what I did and he did not judge. He took care of the problem professionally and explain exactly what was the problem and what he did. I am extremely satisfied with the work and the knowledge, experience, skill, and politeness of Jay the technician. I am a satisfied customer once again, thank you.
- Tim Flegler
I googled a company that could provide immediate service. Nick came out and did a great job. He was very thorough in explaining the issue and how it could be repaired. Great customer service!!!
- Angela Fields
Very satisfied after the work… Technician are great ! Highly recommended
- Gace Deguzman
We called on a Saturday and got an appointment the next day! Our service was quick and professional. Our cable snapped on our lock to the garage door and needed replacement. In less than 20 minutes we are good to go!
- Tavion Foster
My service technician was Jay D Constantine.
Whom asked me what I wanted repaired and then made some suggestions. Then provided a quote and then he got started.
Since it was late in the day I tired to help him as much as he would let me.
Which was not much, but I wanted him to get done so that he could end his long day of work.
Jay was a great service tech and was great to have as technician for the repair.
- Charles Neubauer
My garage door needed fixing and Precision garage door Personnel showed up right on time when I got off for my training. Bobby, is his name was very very knowledgeable and very very courteous I would definitely definitely have him again come service my garage door I was very pleased
- Eric Ramsdell
I was very pleased with the friendly, professional service of the technician, Nick. The garage door opener was not working. Nick diagnosed the problem, made adjustments, did a tune up, lubrication, and a safety inspection. The problem was resolved, the opener is now working with no problem and the price was reasonable. Thank You.
- John Miller (only use first name on the review)
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