Washington DC Area
Bethesda | Silver Spring Area
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Gaithersburg | Germantown Area
Waldorf | La Plata Area
When I called the Precision Garage Door company, the first person I spoke with gave me an appointment for the next day. I called back in a few minutes, however, to see what I needed to do to get a "same day" appointment (since that's what is advertised on the website). After my second call, I did, in fact, get a "same day" appointment, the tech was at our house within an hour... which was GREAT!!!, the job was explained and completed within 30 minutes, and the garage door seems to be working fine.
So why 3 and not 5 stars???... Here's my issue - the cost for the work done was RIDICULOUSLY HIGH!!! Even as I'm writing this review, I could KICK MYSELF for paying!! We had very similar repairs done by this company in 2015 (i.e., replace the extension springs, pulleys, and cable wires) and the cost for this job was about $500.00. This time around (May 2023), however, the cost for this job was over $1300.00!!!... and that was the second/middle option!!! If I would have accepted and done everything the tech recommended, the cost would have been almost $2000.00!!! I showed the tech my 2015 receipt, kept asking questions about the price, and really tried to understand why the prices were so high... and although I never felt good about the prices, I eventually, gave in because we need our garage.
So, just add this review to the many others that address the RIDICULOUSLY HIGH prices associated with the Precision Garage Door company... and be prepared to spend LOTS of money if you use this company!!! I will not use them for any repairs in the future.
- Kim Watson
Recently the spring broke on my one of my garage doors. I contacted Precision Garage Door of Frederick after reading positive reviews of them on Angi. When I contacted Precision Garage Door of Frederick they promptly scheduled a technician replace the spring and the garage door openers. The technician (Dakota) was very polite, professional, and precise. He listened carefully to my concerns and inspected both garage doors and the associated hardware. He showed me that my other garage door spring was not in good shape. He subsequently replaced the springs on both garage doors, installed new garage door openers, and replaced some hinges and other hardware. Dakota also replaced a broken glass panel on one of the garage doors. The garage door upgrade and repair project went very well. The new belt driven garage door openers are much quieter than the original chain driven door openers. I'm very pleased with Precision Garage Door of Frederick and highly recommend them!
- Tony Herrod
Jay was my tech and he showed up early after calling ahead and informing me which is cool. He also was very professional and evaluated the issue and informed me of the cost. He was effective efficient and very polite. Definitely a very good tech and worthy or allot more praise.
- Rick Jones
Your team showed up on scheduled and performed the necessary repairs in a timely manner. Your lead technician was very professional and personable. Good job!
- James Hennessy
I shopped around until I found Precision. The people were so nice and my estimate was very reasonable. Which I greatly appreciated because some of the quotes I received entailed selling an organ to get my garage door updated. I would strongly recommend Precision Garage!!
- Jacquelyn Hilliard
Precision Garage Door did a great job for my broken garage door. They were clear with their evaluation of my issues and provided several options and costs for repair. I decided which option and they went to work. Professional, courteous, quick and they cleaned up after the job was complete. I recommend Precision Garage Door for all your garage door issues.
- Paula Underwood
Review of garage door was quick and thorough. Replacement was completed within 4 days. Installer Gabriel was pleasant and finished within 4 hours. I'd recommend Precision to anyone needing a new garage door.
- Robert Best
We changed spring system and garage door opener. Test function working good.
- Kez Zhao
My service technician, Nick, called ahead, arrived on time, and was very courteous and knowledgeable. He did the work efficiently, and the cost was reasonable. My garage door now works smoothly. I will be using Precision Door Service for all of my garage door needs moving forward. THANK YOU!
- Rob Taylor
My service technician was Jay D Constantine.
Whom asked me what I wanted repaired and then made some suggestions. Then provided a quote and then he got started.
Since it was late in the day I tired to help him as much as he would let me.
Which was not much, but I wanted him to get done so that he could end his long day of work.
Jay was a great service tech and was great to have as technician for the repair.
- Charles Neubauer
My garage door needed fixing and Precision garage door Personnel showed up right on time when I got off for my training. Bobby, is his name was very very knowledgeable and very very courteous I would definitely definitely have him again come service my garage door I was very pleased
- Eric Ramsdell
I am happy with service done . no complain. Technician was very helpful. and yes i would definitely recommend to anyone who need to solve garage door problem.
- Raj Bhatt
Thank you for fixing our garage door within a day of our call to your company. The service technician, Jay D. Constatine was on time, explained what was wrong, gave me an upfront cost to repair and repaired the door within an hour. Jay was a true professional and got the job done.
- Julie Smith
The response to my needs was immediate, I was impressed with the tech (Eric's ) professionalism, focus and exact knowledge of work needed to improve, update and service numerous garage door issues. The price was reasonable, fair and within my budget. I highly recommend your company to all my friends and relatives.
- Dorothy Williams
The call center helpful in setting up the appointment for the same day.
The technician arrived within the time frame that was quoted to me. He was very polite, efficient. helpful, and quick. I would definitely recommend this company.
- Stephanie Powell
Have used Precision for many years. Always a good experience.
Technician Craig came to look at my situation and recommended replacing my garage door. He reviewed all my options. While ordering a custom door would probably be best, in today's world it may take a long time to receive. With Craig's advice I decided to order a new door in white color and paint it to match the neighbors in my community.
Craig was a pleasure to work with and Precision continues to provide excellent service.
- Edward Levine
Backing up too fast and ….. I chose precision bc of the reviews and I’m glad I did! I called and got next day service. My Tech/ repair guy Dakota was AWESOME! He had a great attitude, was kind, knowledgeable and got the job done fast. I will recommend Him/precision to everyone I know with garage a door!
- N. Singleton
Chris B came out inspected both of my door and gave me a list or recommended repairs for both. We agreed the 1 would be best to just replace entire door so he knocked out the repairs for the other while here.
- Brian Sherrill
Your service is wonderful. I called and received service approximately ninety minutes or less. The serviceman was excellent. He went over everything with me in a manner that was easy to understand, and he has an excellent personality. You are definitely 5 Stars in my book.
- Eva Hayes
We called Precision because the garage door weren't working. We called in the morning, Chris B arrived a few hours later. He assessed the situation, walked us through the problems, and provided options for repair. Chris was Rady to do the repair right then. Our schedule did not permit that. Chris B. came back Saturday morning and completed the job. It's a great company with professional and efficient staff. Thank you Chris B.
- Krishna Akundi
Taylor, my technician provided excellent service.
- B. Johnson
Taylor did a great job, he was very professional in his approach and explaining what he was about to do, he had everything he needed to do the job. Since I was in a rush to get this repair done, I accepted the price which by the way I thought it was way to high, but the rush drove me to accept, once finished, I google for more options and found ones half the price of what I was charged, $600 is way to high, found that the national average is $250 to $350 both springs included, labor and materials. Will I recommend Precision? Depends on your urgency!! Do they give good service? absolutely Yes!! Keep up the good work guys but try to bring your prices down a little.
- Fausto Romero
Sherman arrived on time. He also was patient in answering my questions and explaining my options. He is definitely is an asset to your company.
- Kathi Wzientek
What do you call a company that answers the phone at 11 pm and schedules your repair appointment for the very next day? What do you call the company's technician who really listens, and then presents options and ideas and makes the needed repairs in record time? I call them "partner" and you should as well. Damn Proud to have Precision Garage Door of Maryland on my team - and on my side!
- Joe Criscuoli
Star rating: Five
Mr. Sherman came out to check our garage door because we did not know what was the problem . He checked and explained to us the problem, explained our options, we are senior citizens, no pressure answered all our questions. Very thankful for his service , did an excellent job installing new garage door opener. Herbert Shanoon
- Herbert Shannon
Used Precision a couple years ago and they did not fail me TODAY. Eric was courteous, on time, and provided options... and I simply loved the willingness to work with my current budget. Would highly recommend.
- Sandy Sarvis
Thank you for this stellar review of Precision Door Service and your technician Eric. We truly pride ourselves on the relationships we build with our customers and value your feedback greatly. Please be sure to call on us again if the need arises and if you'd see fit, please pass our name along to family & friends in need of repair or replacement.
I had an issue that was caused by the installation job from before I bought my house. Precision was quick reply and was able to get someone out the next morning. Dakota did a great job of looking over the entire installation and correcting the core issue to ensure that I didn't have the same problem in the future. He looked over all the parts and pinpointed some areas that could be problems in the future as well to correct them. He was very knowledgable and personable. Without a doubt, I will be calling Precision in the future for any garage door issues.
- Jeremy Newkirk
Thanks so much for the great review for Precision Door Service and Dakota. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
I've used a few contractors for different services being a homeowner. I also don't normally leave reviews, but I have to say my experience with precision doors was absolutely terrible.
I had some work done to my garage door last year that included the cables, springs, and other parts. I used the garage door regularly everyday and initially was satisfied with the work. Last month, the cable snapped when I pulled into the garage. Luckily, the cable was under warranty since it was done by precision doors.
The tech (Jake) came out and replaced the door under warranty. Here is wear that terrible customer service starts...the tech gets ready to leave with my garage door not closing. The tech has the nerve to say that the garage door never worked (even though I literally got his advice on how to manually open the garage door to get my car out).
To further insult my intelligence, the tech states the work was shoddy and precision would never do it, insinuating that I got someone else to replace the garage door parts.
It was the dumbest thing I heard, why would I pay 600+ dollars to replace parts that are already under warranty? It would be like me buying a new Toyota and having Jiffy Lube replace my engine and pay more out of pocket.
To top things off, I want to get a tech to make sure my garage door is functioning properly since it's now making a loud noise. I was promised a senior tech, instead they wanted to again send Jake out.
I would not recommend precision doors, I still was not able to get my issue resolved.
- Jason Dickens
Jason, after our conversation this morning (7-8-2020) and the resolution we have in place we hope this is a pleasing plan we have worked out. We truly appreciate your candid review and more importantly your business and hope to continue providing you with the exceptional customer service you've come to enjoy with Precision Door Service.
Jake did a great job !!! I will contact later for service.
- Sonora Macattram
Thanks so much for the great review for Precision Door Service and Jake. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
These guys do good work at a fair value. Their Techs are good and professional. Their installed products seem to last (I had the garage open they installed work for 18 years till it died on me). I also like that they honor the warranties they have obn their springs.....This is the reason I had stayed with them for the last 18 years...
Thanks so much for taking the time to explain your experience with Precision Door Service and Sherman. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
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