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Read what people are saying
about Precision Garage Door in:

Laurel, MD

Precision Garage Door of Washington DC Maryland Suburbs
has received 110 reviews, averaging 4.88 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had an issue that was caused by the installation job from before I bought my house. Precision was quick reply and was able to get someone out the next morning. Dakota did a great job of looking over the entire installation and correcting the core issue to ensure that I didn't have the same problem in the future. He looked over all the parts and pinpointed some areas that could be problems in the future as well to correct them. He was very knowledgable and personable. Without a doubt, I will be calling Precision in the future for any garage door issues.
Jeremy Newkirk
A Response from: Mike Brickner

Thanks so much for the great review for Precision Door Service and Dakota. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I've used a few contractors for different services being a homeowner. I also don't normally leave reviews, but I have to say my experience with precision doors was absolutely terrible. I had some work done to my garage door last year that included the cables, springs, and other parts. I used the garage door regularly everyday and initially was satisfied with the work. Last month, the cable snapped when I pulled into the garage. Luckily, the cable was under warranty since it was done by precision doors. The tech (Jake) came out and replaced the door under warranty. Here is wear that terrible customer service starts...the tech gets ready to leave with my garage door not closing. The tech has the nerve to say that the garage door never worked (even though I literally got his advice on how to manually open the garage door to get my car out). To further insult my intelligence, the tech states the work was shoddy and precision would never do it, insinuating that I got someone else to replace the garage door parts. It was the dumbest thing I heard, why would I pay 600+ dollars to replace parts that are already under warranty? It would be like me buying a new Toyota and having Jiffy Lube replace my engine and pay more out of pocket. To top things off, I want to get a tech to make sure my garage door is functioning properly since it's now making a loud noise. I was promised a senior tech, instead they wanted to again send Jake out. I would not recommend precision doors, I still was not able to get my issue resolved.
Jason Dickens
A Response from: Mike Brickner

Jason, after our conversation this morning (7-8-2020) and the resolution we have in place we hope this is a pleasing plan we have worked out. We truly appreciate your candid review and more importantly your business and hope to continue providing you with the exceptional customer service you've come to enjoy with Precision Door Service.

Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jake did a great job !!! I will contact later for service.
Sonora Macattram
A Response from: Mike Brickner

Thanks so much for the great review for Precision Door Service and Jake. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

These guys do good work at a fair value. Their Techs are good and professional. Their installed products seem to last (I had the garage open they installed work for 18 years till it died on me). I also like that they honor the warranties they have obn their springs.....This is the reason I had stayed with them for the last 18 years...
Vernon
A Response from: Mike Brickner

Thanks so much for taking the time to explain your experience with Precision Door Service and Sherman. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage 20 year old Sears door opener was on its last legs, so I called Precision Door Service of Central Maryland hoping that they could replace it on short notice. They did, sending technicians Keith and Max that same day to fix the opener problem. In less than an hour, they installed a new opener and carefully explained how to program and operate it. Keith was really super, patiently answering my questions before leaving. I highly recommend Precision Door Service to anyone needing garage door service and won't hesitate to call them again should the need arise!
MA Worsley
A Response from: Mike Brickner

Thanks so much for taking the time to explain your experience with Precision Door Service and Keith. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I can't recommend this company highly enough. I chose Precision based on their impressive ad and that they are answering phones 24/7 and working through pandemic. Also appreciated knowing who is coming and seeing picture of technician. Jake spotted minor problem immediately and checked to make sure all working properly. Technician came same day I called.
Judith Karo
A Response from: Mike Brickner

Judith, Thanks so much for the awesome review on Jake and for choosing Precision Door Service. We pride ourselves on excellent customer service and strive for your 100% complete satisfaction. We always welcome referrals from our customers and as always appreciate your business.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have been long time customers of Precision. I needed to have one of our garage door openers replaced. The installer, Sherman, inspected both garage door openers, pulleys, springs, etc and identified problems that needed immediate attention. He was able to install the new opener, and correct all the additional issues preventing the need for an emergency repair call in the near future. I highly recommend Precision.
Gary Simpler
A Response from: Mike Brickner

Gary, Thanks so much for the review on Sherman. He has over 20 years in the business and is a highly valued member of our team here at Precision. We truly appreciate your business and thanks for your continued patronage with us!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service call; garage failed to open due to debris on sensor. Ric explained sensor mechanics and gave me peace of mind.
TeikoC
A Response from: Mike Brickner

Thanks so much for the great review. We appreciate your time in doing so and for choosing Precision Door Service, allowing us into your home and trusting us to do the quality work needed to maintain a well functioning and safely operating garage door.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our technician was prompt, courteous, professional and took the proper precautions for the Corona pandemic. Additionally, he performed his task with expert efficiency. Rick was a great representative for Precision Door Service. Overall he exercised 5 star performance.
Stan & Jo Ann Pumphrey
A Response from: Mike Brickner

Thanks so much for the great review. We appreciate your time in doing so and for choosing Precision Door Service, allowing us into your home and trusting us to do the quality work needed to maintain a well functioning and safely operating garage door.

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had a garage door repaired. The technicians diagnosed the problem and repaired the door very quickly. They were friendly and well-informed. I highly recommend this business if you need garage door service
Cathy Hiatt
A Response from: Mike Brickner

Cathy, Thanks so much for the great review. We appreciate your time in doing so and for choosing Precision Door Service, allowing us into your home and trusting us to do the quality work needed to maintain a well functioning and safely operating garage door.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Company's responsiveness is excellent. Scheduling the repair/install was simple and straightforward. Actual work and technician was professional and thorough!
Swarnali Haldar
A Response from: Mike Brickner

Thank you so much for taking a moment to review and rate us. We appreciate your business and strive to provide excellent service in a timely manner. We sincerely look forward to meeting any garage door needs that may arise in the future.

Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

KEITH did an outstanding job repairing my motor challenge so the door would move up and down again. It took him 20 minutes tops. The guy is a consummate professional.
Vandeon Griffin
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

While this was to totally, totally, unexpected surprise and expense, I was extremely please with Barry's professionalism, efficiency, accountability and communication. Personally, I feel like customer service and communication has fallen by the waist side over the past 10 years, however, Barry, definitely bucked that trend. He was on time, a big plus, and explain to me what he was going to do and the pricing for the repairs. While, the pricing did appear to be high, I knew that the repairs were needed and he did a GREAT job in explaining in DETAIL, what he was going to do and why. Pricing aside, I would definitely used Precision Overhead Garage door service and i would definitely request Barry.
Rob Watkins
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Techs were fast, efficient, and polite. They explained clearly what needed to be done and why, and then executed as agreed. I would use Precision again in a heartbeat if my other garage door misbehaved.
Steve Halperin
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This was an outstanding experience! From phone call to the best service technician. All around very professional, polite, and knowledgeable. I am a facilities engineering technician who has been around for nearly 30 years and I was very impressed. I told your service technician that I wish we had him working for us. You have my business as well as anyone who asks me about doors and a good company. Thank you.
Wes Weller
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Loved my experience! Professional and quick!
Donald Carpenter
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We’d had Precision Overhead Garage Door Service work on our door several years ago, so it was a no brainer to call them back. One of the springs broke, and they fixed it in an hour. Great service! Highly recommended.
Martin Chandler
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have used them before with excellent service.
Edwin Abbott
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision Door Service when one of the cables broke on the garage door. After looking at some videos on how to replace it, I was thinking about just doing this myself, but in the end I decided to call the professionals, and I'm very glad that I did. The tech was very knowledgeable and did an outstanding job, and he went out of his way to fix some other things that were wrong (needed lube, etc). The garage door works really great now, it's much quieter and operates a lot more smoothly. Thanks very much!
Erin Mulvihill
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you Precision and especially Francisco Moreno who was prompt, professional and courteous. He diagnosed the problem quickly and more importantly was honest about what was required to repair the springs. He also went above and beyond the scope of replacing a broken spring by tightening brackets, rails and lubricating the joints and rollers. I did not expect that. Precision will continue to be my go to garage door service company. As a repeat customer this was very important to me.
Ed Muniz
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have dealt with Precision for over a 15 years. They are the go to for my garage door service. They have been exceptional. I have had my garage door replaced, my garage door opener replaced, had a keypad installed and had tune ups over the years. Just today I had the fob replaced after 10 years of service. My house is over 25 years old and we all know that the garage door opener and equipment is a wear and tear item that needs periodic maintenance. They are great.
Rebecca Tibbetts
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician Barry was excellent. Let me know what was needed and the price for the work. Went out of his way to ensure top quality service. I have stayed with this company for 16 years and see no reason to change them
Vernon
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was quite impressed with the efficient & professional work of technician Abe who not only arrived within the scheduled time but more importantly was able to resolve the issue of my garage door not opening correctly. I’m pleased to say my door now lifts and closes smoothly and quietly. Thank you Abe for taking the time to explain how I can avoid this problem from reoccurring in the future. You are the best!!!
Paulette Pumphrey
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I choose because live in laurel i am glad i did choose precision technicians Brain were very knowledgable curiosity and helpful I would recommend them to anyone Thank you precision
Ramone Ortiz
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Good morning! The first service I have had in 12/10/2010 done by Derrick, and that was excellent! This time Barry and Shawn were good also. After they left, my garage door is shutting down and re-opening by itself, without touching nothing, so I called in and talked with Ms. Amber and asked her that it is scary and dangerous and schedule an appointment to have some one come out and check it out what is wrong. After they will come out and find out, then I will let you know. Thanks! Kartik 9919 Harmony Lane Laurel, MD 20723 301-467-8838
Kartik Vyas
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My first time using Percision and I was very impressed with the service. Eric was very helpful and is very knowledgeable of garage doors. Def will be using percision for future purchases and repairs.
Tina Dean
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service
Filmon Ghebreghiorghis
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

So the original estimate was a great experience. I would give it 5 stars. The guy was friendly, knowledgeable and seemed straightforward regarding what would be needed to replace my garage door. I got the estimate and it was more or less competitive with the other estimate I had just received. Again, still 5 stars. But then I call them to ask a few questions and find out how early I could get the replacement scheduled and that I'd give 1 star. I called the only number they have (a 1888 number) and the "scheduling dispatch" while nice enough couldn't do anything for me.... He couldn't answer my question about the quote (he'd have to have someone call me back)... and he couldn't tell me how long it would take before I could have the door installed (i.e. the scheduling dispatch couldn't tell me when they could install the door that they priced for me... again, he'd have someone call me back). Of course at this point I am a bit frustrated and he has the nerve to ask "is there anything else I can do for you" again... he is still pleasant... but calling in was useless... there might as well just be an answering machine because he couldn't help me at all. Needless to say, I think I'm going to go with the other company.
Erin Cannon
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Barry C is a very soft-spoken guy but a power-house of knowledge, skill, and experience. He called and gave and estimated time of arrival. He showed up at the expected time. He explained the problem, how he would fix it, how I can maintain the door, and the price of the repair. Job done in less than 1 hour. Fantastic! Thank you, Barry and Precision for your excellent service. I definitely can recommend your company and, of course, Barry.
Peggy Y.
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision provided excellent service. They were able to help us on the same day. Barry knew exactly what was needed and completed the repair very quickly.
Charlene Tinney
Service Provided:
Garage Door Repair
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