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Read what people are saying
about Precision Garage Door in:

Laurel, MD

Precision Garage Door de Washington DC Maryland Suburbs
has received 123 Evaluaciones, reviews.averaging 4.88 reviews.stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The response to my needs was immediate, I was impressed with the tech (Eric's ) professionalism, focus and exact knowledge of work needed to improve, update and service numerous garage door issues. The price was reasonable, fair and within my budget. I highly recommend your company to all my friends and relatives.
Dorothy Williams
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The call center helpful in setting up the appointment for the same day. The technician arrived within the time frame that was quoted to me. He was very polite, efficient. helpful, and quick. I would definitely recommend this company.
Stephanie Powell
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Have used Precision for many years. Always a good experience. Technician Craig came to look at my situation and recommended replacing my garage door. He reviewed all my options. While ordering a custom door would probably be best, in today's world it may take a long time to receive. With Craig's advice I decided to order a new door in white color and paint it to match the neighbors in my community. Craig was a pleasure to work with and Precision continues to provide excellent service.
Edward Levine
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Backing up too fast and ….. I chose precision bc of the reviews and I’m glad I did! I called and got next day service. My Tech/ repair guy Dakota was AWESOME! He had a great attitude, was kind, knowledgeable and got the job done fast. I will recommend Him/precision to everyone I know with garage a door!
N. Singleton
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Chris B came out inspected both of my door and gave me a list or recommended repairs for both. We agreed the 1 would be best to just replace entire door so he knocked out the repairs for the other while here.
Brian Sherrill
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your service is wonderful. I called and received service approximately ninety minutes or less. The serviceman was excellent. He went over everything with me in a manner that was easy to understand, and he has an excellent personality. You are definitely 5 Stars in my book.
Eva Hayes
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We called Precision because the garage door weren't working. We called in the morning, Chris B arrived a few hours later. He assessed the situation, walked us through the problems, and provided options for repair. Chris was Rady to do the repair right then. Our schedule did not permit that. Chris B. came back Saturday morning and completed the job. It's a great company with professional and efficient staff. Thank you Chris B.
Krishn
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Taylor, my technician provided excellent service.
B. Johnson
Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Taylor did a great job, he was very professional in his approach and explaining what he was about to do, he had everything he needed to do the job. Since I was in a rush to get this repair done, I accepted the price which by the way I thought it was way to high, but the rush drove me to accept, once finished, I google for more options and found ones half the price of what I was charged, $600 is way to high, found that the national average is $250 to $350 both springs included, labor and materials. Will I recommend Precision? Depends on your urgency!! Do they give good service? absolutely Yes!! Keep up the good work guys but try to bring your prices down a little. Thanks FaRo.
Fausto Romero
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sherman arrived on time. He also was patient in answering my questions and explaining my options. He is definitely is an asset to your company.
Kathi Wzientek
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

What do you call a company that answers the phone at 11 pm and schedules your repair appointment for the very next day? What do you call the company's technician who really listens, and then presents options and ideas and makes the needed repairs in record time? I call them "partner" and you should as well. Damn Proud to have Precision Garage Door of Maryland on my team - and on my side!
Joe Criscuoli
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Star rating: Five Mr. Sherman came out to check our garage door because we did not know what was the problem . He checked and explained to us the problem, explained our options, we are senior citizens, no pressure answered all our questions. Very thankful for his service , did an excellent job installing new garage door opener. Herbert Shanoon
Herbert Shannon
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Used Precision a couple years ago and they did not fail me TODAY. Eric was courteous, on time, and provided options... and I simply loved the willingness to work with my current budget. Would highly recommend.
Sandy Sarvis
A Response from: Mike Brickner

Thank you for this stellar review of Precision Door Service and your technician Eric. We truly pride ourselves on the relationships we build with our customers and value your feedback greatly. Please be sure to call on us again if the need arises and if you'd see fit, please pass our name along to family & friends in need of repair or replacement.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had an issue that was caused by the installation job from before I bought my house. Precision was quick reply and was able to get someone out the next morning. Dakota did a great job of looking over the entire installation and correcting the core issue to ensure that I didn't have the same problem in the future. He looked over all the parts and pinpointed some areas that could be problems in the future as well to correct them. He was very knowledgable and personable. Without a doubt, I will be calling Precision in the future for any garage door issues.
Jeremy Newkirk
A Response from: Mike Brickner

Thanks so much for the great review for Precision Door Service and Dakota. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I've used a few contractors for different services being a homeowner. I also don't normally leave reviews, but I have to say my experience with precision doors was absolutely terrible. I had some work done to my garage door last year that included the cables, springs, and other parts. I used the garage door regularly everyday and initially was satisfied with the work. Last month, the cable snapped when I pulled into the garage. Luckily, the cable was under warranty since it was done by precision doors. The tech (Jake) came out and replaced the door under warranty. Here is wear that terrible customer service starts...the tech gets ready to leave with my garage door not closing. The tech has the nerve to say that the garage door never worked (even though I literally got his advice on how to manually open the garage door to get my car out). To further insult my intelligence, the tech states the work was shoddy and precision would never do it, insinuating that I got someone else to replace the garage door parts. It was the dumbest thing I heard, why would I pay 600+ dollars to replace parts that are already under warranty? It would be like me buying a new Toyota and having Jiffy Lube replace my engine and pay more out of pocket. To top things off, I want to get a tech to make sure my garage door is functioning properly since it's now making a loud noise. I was promised a senior tech, instead they wanted to again send Jake out. I would not recommend precision doors, I still was not able to get my issue resolved.
Jason Dickens
A Response from: Mike Brickner

Jason, after our conversation this morning (7-8-2020) and the resolution we have in place we hope this is a pleasing plan we have worked out. We truly appreciate your candid review and more importantly your business and hope to continue providing you with the exceptional customer service you've come to enjoy with Precision Door Service.

Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jake did a great job !!! I will contact later for service.
Sonora Macattram
A Response from: Mike Brickner

Thanks so much for the great review for Precision Door Service and Jake. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

These guys do good work at a fair value. Their Techs are good and professional. Their installed products seem to last (I had the garage open they installed work for 18 years till it died on me). I also like that they honor the warranties they have obn their springs.....This is the reason I had stayed with them for the last 18 years...
Vernon
A Response from: Mike Brickner

Thanks so much for taking the time to explain your experience with Precision Door Service and Sherman. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage 20 year old Sears door opener was on its last legs, so I called Precision Door Service of Central Maryland hoping that they could replace it on short notice. They did, sending technicians Keith and Max that same day to fix the opener problem. In less than an hour, they installed a new opener and carefully explained how to program and operate it. Keith was really super, patiently answering my questions before leaving. I highly recommend Precision Door Service to anyone needing garage door service and won't hesitate to call them again should the need arise!
MA Worsley
A Response from: Mike Brickner

Thanks so much for taking the time to explain your experience with Precision Door Service and Keith. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I can't recommend this company highly enough. I chose Precision based on their impressive ad and that they are answering phones 24/7 and working through pandemic. Also appreciated knowing who is coming and seeing picture of technician. Jake spotted minor problem immediately and checked to make sure all working properly. Technician came same day I called.
Judith Karo
A Response from: Mike Brickner

Judith, Thanks so much for the awesome review on Jake and for choosing Precision Door Service. We pride ourselves on excellent customer service and strive for your 100% complete satisfaction. We always welcome referrals from our customers and as always appreciate your business.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have been long time customers of Precision. I needed to have one of our garage door openers replaced. The installer, Sherman, inspected both garage door openers, pulleys, springs, etc and identified problems that needed immediate attention. He was able to install the new opener, and correct all the additional issues preventing the need for an emergency repair call in the near future. I highly recommend Precision.
Gary Simpler
A Response from: Mike Brickner

Gary, Thanks so much for the review on Sherman. He has over 20 years in the business and is a highly valued member of our team here at Precision. We truly appreciate your business and thanks for your continued patronage with us!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service call; garage failed to open due to debris on sensor. Ric explained sensor mechanics and gave me peace of mind.
TeikoC
A Response from: Mike Brickner

Thanks so much for the great review. We appreciate your time in doing so and for choosing Precision Door Service, allowing us into your home and trusting us to do the quality work needed to maintain a well functioning and safely operating garage door.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our technician was prompt, courteous, professional and took the proper precautions for the Corona pandemic. Additionally, he performed his task with expert efficiency. Rick was a great representative for Precision Door Service. Overall he exercised 5 star performance.
Stan & Jo Ann Pumphrey
A Response from: Mike Brickner

Thanks so much for the great review. We appreciate your time in doing so and for choosing Precision Door Service, allowing us into your home and trusting us to do the quality work needed to maintain a well functioning and safely operating garage door.

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had a garage door repaired. The technicians diagnosed the problem and repaired the door very quickly. They were friendly and well-informed. I highly recommend this business if you need garage door service
Cathy Hiatt
A Response from: Mike Brickner

Cathy, Thanks so much for the great review. We appreciate your time in doing so and for choosing Precision Door Service, allowing us into your home and trusting us to do the quality work needed to maintain a well functioning and safely operating garage door.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Company's responsiveness is excellent. Scheduling the repair/install was simple and straightforward. Actual work and technician was professional and thorough!
Swarnali Haldar
A Response from: Mike Brickner

Thank you so much for taking a moment to review and rate us. We appreciate your business and strive to provide excellent service in a timely manner. We sincerely look forward to meeting any garage door needs that may arise in the future.

Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

KEITH did an outstanding job repairing my motor challenge so the door would move up and down again. It took him 20 minutes tops. The guy is a consummate professional.
Vandeon Griffin
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

While this was to totally, totally, unexpected surprise and expense, I was extremely please with Barry's professionalism, efficiency, accountability and communication. Personally, I feel like customer service and communication has fallen by the waist side over the past 10 years, however, Barry, definitely bucked that trend. He was on time, a big plus, and explain to me what he was going to do and the pricing for the repairs. While, the pricing did appear to be high, I knew that the repairs were needed and he did a GREAT job in explaining in DETAIL, what he was going to do and why. Pricing aside, I would definitely used Precision Overhead Garage door service and i would definitely request Barry.
Rob Watkins
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Techs were fast, efficient, and polite. They explained clearly what needed to be done and why, and then executed as agreed. I would use Precision again in a heartbeat if my other garage door misbehaved.
Steve Halperin
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This was an outstanding experience! From phone call to the best service technician. All around very professional, polite, and knowledgeable. I am a facilities engineering technician who has been around for nearly 30 years and I was very impressed. I told your service technician that I wish we had him working for us. You have my business as well as anyone who asks me about doors and a good company. Thank you.
Wes Weller
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Loved my experience! Professional and quick!
Donald Carpenter
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We’d had Precision Overhead Garage Door Service work on our door several years ago, so it was a no brainer to call them back. One of the springs broke, and they fixed it in an hour. Great service! Highly recommended.
Martin Chandler
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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