Garage Door Repair in Washington DC Maryland Suburbs

ray ryeon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The estimates for garage door opener replacements were 3 times the price of another company. Go elsewhere.

Wynslow Reeves

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was very unprofessional.

Vernell Dewitty

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your technician serviced my garage today and indicated that a receipt would be emailed to me. I have not received my receipt, yet you ask me to rate the service. Based on your inconsistent delivery on what was promised, I would give you a poor rating.

Ravi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Atrociously expensive. Technician quoted $333 for replacing 2 sensors. The same job done 2 months ago by another firm in another garage door cost only $175. When I balked at their expensive estimate, the tech reduced it right away to $208. The tech also mentioned other repairs at an expensive quote of $1200. Tech would not give any warranty even for parts. When I pointed out the other firm had given me a 1 year warranty for the same job, he reluctantly provided a 30 day warranty. Only thing, tech was polite. DO NOT DEAL WITH THIS RIP OFF COMPANY!

Dalvin Hutton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very disappointing. Your service technician tried to charge me $4200 to change two springs on my garage door.

Denean And Norman Fields

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I believe that the technician tried to overcharge my wife for a simple garage repair. 2 torsion springs needed to be replaced...the left one broken...gave 3 different repair estimates ranging from 23 hundred dollars to 19 hundred....the door is only 6 years old....said bearings were bad,tension wires and pullies defected...generally the steel door was bad....actually had another technician come out and replace the 2 springs and inspect door....door in good condition

Mari John

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Please implement an email verification process in the future, this email doesn’t belong to whoever Mari John is and I have no other way to reply to tell your business to remove it. Thanks!

Donny Escorpeso

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The price for each of the springs I was told was $299, so the both left and write wiould be $600. I was decline the service its overprice.

John

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service rep was excellent!!! Your price model was the worst I have ever - just terrible. Will never use your company again.

Bob Ryan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wow, unbelievably poor experience. I had to ask the technician, Rob, to leave my premises before we even got started. It was a simple fix, one roller and a cable. He kept saying he had to replace all the rollers cables, springs and motor without even examining the door. He was incoherent at best and kept asking me how I wanted the door fixed. Finally, I told him we are cancelling the appointment and to leave. 30 minutes later, the guy is still wandering around my garage. I had to tell him to leave again!! Avoid this company and use a smaller local company, trust me. Worst home repair experience I have ever had.

Kevin Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was not happy The amount of money charged and only one remote for a 2 car garage. I have had several repairs during the lifetime of this home and never has that ever happened

Clark Grimes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Did not come during 4 hour window

Paul Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

No

Hawi Alemu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door would not work, and we found out that what was needed was a new torsion spring. I called Precision Door Services, on Friday, and they told me their next availability was the next day Saturday. I informed the representatives, before I take the appointment, I need to know the cost of replacing a torsion spring. He did not seem to want to tell me the cost and said we will let you know when we get there. So I insisted that I know what needs to be done, and need to know the cost before I schedule the appointment, because I am also looking at another vendor and need to know the cost. He then told me you are looking at between $150 to $350 depending on if it is one or two springs that need to be replaced. So, imagine my confidence, knowing that I only need one replacement and it probably not going to cost me no more than $200.00 and therefore I agreed and scheduled the appointment. The technician came and saw the garage, long story short, he saw that there were two cars stuck in the garage, and it was Saturday 2pm, and we have been waiting for over a day for the service, and figured out he can take advantage of us, and gave us three different quotes that were all beyond what I was quoted. They quotes were BEST = $1,317, BETTER $ $1,105 and GOOD - $515. I informed him I did not need the top two options, because they have ridiculous and unnecessary things that any right mind person struggling in this economy should not be spending on a garage but will go with the lowest option and the price I was quoted for on the phone. He insisted this is all we can do. So, I was forced to go with the $515 option, because we needed to get the cars out of the garage. Had it been like other days, where we usually park one car outside, and it was also not a weekend and we had options, I would not have used their service. So, in short, unless it is the end of the world, and you cannot find anyone else to fix your garage problems, do not go with this company’s service, because it is morally wrong to take advantage of people that you see in circumstances that they don’t have many options for. And of course, after wards I learned how easy to is to replace a torsion spring found in Home Depot 1 $80 and two for $170 pay labor to someone from Angie’s or any other provider that is eager to earn money the right way.

Robert Urdal

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Still did not get your estimate.

Mueller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

After two attempts to fic opener and failing, they wanted to charge again. Moved on to a different service

Evan Susskind

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Repair man who came out was nice but the pricing is very, very expensive. I am going to look elsewhere.

Mary Neubauer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Pushy sales tactics - wouldn’t leave until I agreed to something. Tried to upsell services I didn’t ask for. Tried to get me to call my husband to agree to work. All I wanted was a quote so I could compare with other companies. They were able to come quickly and did do the work but he had to take a picture of my card and I have no assurance the info was deleted. I had to order a new card. My husband is disappointed with the work done - they installed the opener not level. We won’t be back for the rest of the servicing needed.

Wayne Pelkey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I will never use your company again. The service technician had no clue what he was doing. Instead of trying to fix the issue, he tried to sell me a $1000 garage door motor. The part to fix it cost $100.

Darlene Wilkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Services was great but the price for replacing bolts, pulleys, springs (mechanical moving parts) cost $1K. I really could not fathom the supply chain issue in this. Sometimes there is no choice in the matter but call another major dealer and be charged for another house call. I gave it a 1 star due to overpricing .

Barbara Foxwell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had no items replaced because your guy could not figure out how to install the key pad correctly so he put the old one back and kept having to get pamphlets to read. Remote just needed a battery and had 2 bulbs replaced. He had to program it again when he couldn’t get the new one to work because he couldn’t figure out the wires. I was charged $280 for 2 programming fees???? Disappointed and I went by the reviews and never got a 25 point inspection and will never use again. Overcharged and he needs retraining and he tried to first sale a 1000-1200 system and told me the system I had would be fine. His errors in programming cost me 2 fees?? I should of been charged only one fee for a service call and this was his ideal of saving me money???? Go with another company I wish I had.

Lisa Farmer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very disappointed. Following what I thought was great service on September 30, we reached out for an appointment today noticing that something didn't seem to be operating correctly and learned that we need to spend an additional $800 on top of what we spent in September. Had we been given complete information at that time, we might have made a different decision.

Craig Berger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was very nice. The estimate on the phone to replace my opener was $399. I checked with other companies and this wasn't the best price but I was willing to pay it to get the job done today. The technician told me that the prices have been updated and that I had 3 choices the lowest at $700 the highest at $985. It was the old bait and switch technique. I would not recommend this company.

Richard Simon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

After spending $1,800 on new garage door apparatus, I can't sync the door opener to the buttons in my cars, even after hours of trying. I contacted the company immediately after the technician left, but never heard back. Just called to speak to owner or anyone else in charge, but was placed on hold for a long time. I'm thinking it was a mistake to deal with this company that doesn't seem to care about customer service.

Kristie Edwards

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I’m very annoyed that I had to pay 60 dollars for nothing being done. NO SERVICE was done. I received estimates and that was it. Im requesting you give me a refund. The guy made me feel trapped and pressured to get the new door and I wasn’t about to just say yes to spending 2500 without checking other places. Oh and he made it clear that was the best price and I won’t find anything better. Also I asked if he would at least help with me getting my car out of garage and he said no. I said I paid you 60 dollars he said well if u get the garage door it will come off that price. I don’t appreciate feeling pressured and I know because I’m a single mom he thought he could. You guys left a bad taste in my mouth.

David Moon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

To expensive for service for 65 dollars worth of parts maybe I should do what you do and not be a teacher.

Jason Dickens

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I've used a few contractors for different services being a homeowner. I also don't normally leave reviews, but I have to say my experience with precision doors was absolutely terrible. I had some work done to my garage door last year that included the cables, springs, and other parts. I used the garage door regularly everyday and initially was satisfied with the work. Last month, the cable snapped when I pulled into the garage. Luckily, the cable was under warranty since it was done by precision doors. The tech (Jake) came out and replaced the door under warranty. Here is wear that terrible customer service starts...the tech gets ready to leave with my garage door not closing. The tech has the nerve to say that the garage door never worked (even though I literally got his advice on how to manually open the garage door to get my car out). To further insult my intelligence, the tech states the work was shoddy and precision would never do it, insinuating that I got someone else to replace the garage door parts. It was the dumbest thing I heard, why would I pay 600+ dollars to replace parts that are already under warranty? It would be like me buying a new Toyota and having Jiffy Lube replace my engine and pay more out of pocket. To top things off, I want to get a tech to make sure my garage door is functioning properly since it's now making a loud noise. I was promised a senior tech, instead they wanted to again send Jake out. I would not recommend precision doors, I still was not able to get my issue resolved.

Troy Green

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This has been the worst service and customer service experience that Ive ever had. My door is still not complete on 7/25/19 for a simple new garage door install. My first appointment was on 6/5/19. I have been getting the run around on completion of the door. They installed the door and there were gaps around it, i had to call them to check on the filling the gaps. They came out at least 5 times total to finally add paneling around the door but there is still a gap to this day. Last time a guy came he said the door was the wrong size, now they are telling me that they cant put a door the right size and they just need to add more wood to seal it up. I have never experience so much confusion on what needs to be done for something that should be simple. The door is custom made apparently so i don't know if they don't want to spend them money to make a new because they made the wrong size or what. This is horrible and my door is still not complete.

Bruno Tarquinii

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The company just came over to replace a broken Spring. They advised me to upgrate to a two small springs. It took them only 20 minutes which was great. However I over paid. They changed me $670. Ater doing some research i found out that other companies only charge between $300 $400. This is kind sad. They seems to be a good company with a good customer service but the price is a big NO NO. Because of the urgency of having a working harage door some company will take advantage of the situation.

Marco Devries

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Do your homework. Their estimate shows $260 per spring. $520 just for springs. Without labor or anything else. The best top quality set of TWO springs on Amazon is $60. You guys are a total rip off to people who don’t do some research. And the work isn’t even difficult or technical.