Washington DC Area
Bethesda | Silver Spring Area
View 6 More Local Phone Numbers
Gaithersburg | Germantown Area
Waldorf | La Plata Area
My garage door would not work, and we found out that what was needed was a new torsion spring. I called Precision Door Services, on Friday, and they told me their next availability was the next day Saturday. I informed the representatives, before I take the appointment, I need to know the cost of replacing a torsion spring. He did not seem to want to tell me the cost and said we will let you know when we get there. So I insisted that I know what needs to be done, and need to know the cost before I schedule the appointment, because I am also looking at another vendor and need to know the cost. He then told me you are looking at between $150 to $350 depending on if it is one or two springs that need to be replaced.
So, imagine my confidence, knowing that I only need one replacement and it probably not going to cost me no more than $200.00 and therefore I agreed and scheduled the appointment.
The technician came and saw the garage, long story short, he saw that there were two cars stuck in the garage, and it was Saturday 2pm, and we have been waiting for over a day for the service, and figured out he can take advantage of us, and gave us three different quotes that were all beyond what I was quoted. They quotes were BEST = $1,317, BETTER $ $1,105 and GOOD - $515. I informed him I did not need the top two options, because they have ridiculous and unnecessary things that any right mind person struggling in this economy should not be spending on a garage but will go with the lowest option and the price I was quoted for on the phone. He insisted this is all we can do. So, I was forced to go with the $515 option, because we needed to get the cars out of the garage. Had it been like other days, where we usually park one car outside, and it was also not a weekend and we had options, I would not have used their service. So, in short, unless it is the end of the world, and you cannot find anyone else to fix your garage problems, do not go with this company’s service, because it is morally wrong to take advantage of people that you see in circumstances that they don’t have many options for. And of course, after wards I learned how easy to is to replace a torsion spring found in Home Depot 1 $80 and two for $170 pay labor to someone from Angie’s or any other provider that is eager to earn money the right way.
- Hawi Alemu
I chose Precision Garage Door after a Google search. I was looking for a company that could respond quickly to look at my garage door that suddenly had a problem. I need someone to come out sooner than later. They were able to send someone out the next day. Dakota was very professional. Detailed explanation of the work I needed. I was very pleased with the service. I will call them again. They will be the company I call in the further.
I initially used precision to install my garage door 6 years ago — they were very responsive on repairing my broken spring today — The Technician (Sherman) was timely and explained all the options — he completed the job quickly and the garage is fully operational and super quiet!
- V Monroe
Thanks so much for taking the time to explain your experience with Precision Door Service and Sherman. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
Great service, great customer service, great price
- Manny Ventura
The technician came within the timeframe stated. He was quick and efficient and was done in less then 30 minutes. I love the idea of using state of art technology to process the billing.
- David Spencer
AAA Show Your Card & Save Program. AAA Members Save 5% On Repairs, New Doors & Openers