Garage Door Repair Reviews in Gaithersburg | Germantown Area, MD (Updated May 2026)
Precision Garage Door of Washington DC Maryland Suburbshas received 341 reviews, averaging 4.86 Stars:
Germantown, MD
Product:
Gaithersburg, MD
Excellent service. Responsive and timely customer service. Highly recommended.
- Christopher Watson
Damascus, MD
Tyler was great. Diagnosed and fixed quickly. Appreciate the help on a Saturday as well.
- Sean Manion
Derwood, MD
Thanks Pat for a fantastic job.
- Ted Kim
Product:
Clarksburg, MD
I have used Precision Garage in the past at another house and was always very pleased. Pat V. my technician today did not disappoint. Pat was professional but personable. He answered all my questions with grace and gave me excellent recommendations. Highly recommend.
- Gail Palestine
Product:
Damascus, MD
Our technician Tyler was very professional, kept us informed about when he would arrive. Explained the problem and gave us multiple options on repair of our garage doors. I would recommend him to anyone who needs work on their garage doors.
- Allen Melton
Gaithersburg, MD
I have not received the invoice for the work done can you send. Thank you Giuseppe
- Giuseppe Izzi
Derwood, MD
Robert was terrific. He arrived on time, explained everything to me, was patient with my questions. A true credit to the company.
- David MODI
Service Provided:
Product:
Technicians: Robert Schenck
Germantown, MD
I chose Precision because I could not wait several days to have the garage door opener repaired or replaced. Earlier that day I had to leave my garage door open while running errands because it would not close. When I finally got it closed, I called a few garage door places. Only Precision was able to give me a next-day appointment. When Bobby arrived, he explained that my unit was 21 years old, and suggested several replacement options. I highly recommend Precision because of the tremendous customer service.
- PAE - Germantown, MD
Germantown, MD
Amazing service by Bobby, he is extremely knowledgeable and friendly. He explained every step thoroughly and worked very efficiently.
- Hope McGuire
Derwood, MD
Great communication... they will call and text you to confirm the appointment. Great service... they came, gave a reasonable estimate, and did the job with excellence. I sensed the company is highly dependable and conscientious of their customer service, wanting the customer to be 100% satisfied. The tech who did our job... Jared?... was friendly, professional, and did an excellent job quickly.
- John Koh
Gaithersburg, MD
The technician, Ron, that came to the house was very personable and explained everything while he was trouble shooting the issue. It took him no time at all to figure out the issue and fix it. I would recommend him, and Precision to my friends and neighbors. Very satisfied with the overall service!
- KA
Clarksburg, MD
I called in the morning and just a few hours later Tyler had arrived and completely resolved my garage door issue without any trouble in about 15 minutes! He did a great job and I will continue to recommend your services. He was polite, professional, and clearly knew exactly what to do!
- Robbie Shapiro
Gaithersburg, MD
The work was ultimately completed correctly, and I appreciate the adjustment made after speaking with the office. I do want to share some feedback on the experience. The job did not proceed as smoothly as expected and required my active involvement to ensure the work matched what had been discussed and approved. This caused the installation to take significantly longer than necessary and made the process feel more like ongoing negotiation than straightforward execution. While the final outcome was resolved, the experience raised concerns around consistency, efficiency, and customer trust. Since the company asked for feedback, I felt it was important to share this so it can be addressed internally and help protect the company’s reputation. I would welcome the owner reaching out if further context would be helpful.
- Jin Liu
Germantown, MD
Recommended by a neighbor. Thanks for your help
- Carol & John Evans
Gaithersburg, MD
Jay was amazing, very friendly and helpful. Would use him again and would recommend him to others.
- Jonathan Streeter
Gaithersburg, MD
Technician called when he was on his way. Solved the problem with an adjustment of the chain belt. Quick and easy repair- will use them again.
- Phillip Barsky
Gaithersburg, MD
Robert (from Arbutus) was great!! He phoned to let me know he was on his way. He phoned to let me know when he arrived. My 20-year-old Garage door belt broke, and he gave me three options with pricing. He was honest, efficient, and very professional. I would highly recommend this company.
- Shelly Galloway
Product:
Gaithersburg, MD
Jay arrived before the time quoted. He was proficient knowledgeable and got right to work with repairs. He explained everything clearly to us. Would call on him again, very personable!
- Laverne Webb
Gaithersburg, MD
I actually called Gaithersburg. My expectations were not met. Jay was professional but we started on the wrong foot. I did not expect to need all the items he suggested. I thought he was overselling. That it's likely that one needs to replace more parts should have been mentioned when I first called. The price of the springs were higher than the highest range given to me. I could tell that Jay was annoyed. And thus, I did not feel good about the experience. A more realistic expectations about total price ( i.e. needing to replace multiple parts) would have made for a better experience. The live operator when I called was very important in choosing Precision.
- Gary Katz
Product:
Gaithersburg, MD
Tyrone was a good and very communicative. But the company's pricing is way to high.
- Paul Martinez
Boyds, MD
Tito was very nice and professional, he came in he checked my garage door after he explained to me that was needed to do. I really appreciate him, and so grateful for the work he did on my garage.
- Lulu Maumba
Olney, MD
To be honest, I called Precision accidentally -- we've used another company for 25+ years. But, thanks to the MOST FABULOUS person I've met in a very long time, Jay, I'll be sticking with Precision. Jay was on time, extremely kind, warm, courteous, and did a great job. Thanks Precision, for hiring the kind of person that not only does professional work, but absolutely made my day!
- Kathleen Kibler
Product:
Gaithersburg, MD
Very pleased with the professional personality and knowledge Jay the Technician had on my repair. I would definitely use Precision again for anything garage door related!
- Lou Forbrich
Product:
Gaithersburg, MD
Getting a quote for garage door replacement. Everyone was courteous, prompt and knowledgeable.
- John Cornell
Damascus, MD
My technician Tito Cruz came to the house and was able to fix the problem 100% to my satisfaction, but more importantly to me this particular visit was he was able to resolve another issue of me not being able to connect to the MyQ app in order to open and close the garage door remotely. This extra step, that Tito helped with and was just a request from me while at my house, will now allow me to have the ability to do that and I really appreciated him working with me and being able to do something that several technicians in the past have not been able to achieve.
- BJ Beckmann
Germantown, MD
The guy who fixed my garage today was very nice and experienced. He only needed a little bit of work and it was done, even spraying some lubricant to reduce the noise.
- MINH NGUYEN
Dickerson, MD
The technician Jay was very polite, friendly, and professional. He was able to fix our garage door even though our rescue dog kennel made it a very tight space to work around. He was still able to get everything successfully fixed. Thank you.
- Cayce Werts
Boyds, MD
I had an appointment scheduled with Jay between 3:30 PM and 6:00 PM. Around 1:00 PM, he called to ask if I was available earlier. I told him I wouldn’t be leaving work until 2:00 PM, but I didn’t clarify that I wouldn’t be home until around 3:30 due to my longer commute. Jay arrived shortly after 2:00 PM, assuming I’d be home soon. Unfortunately, a heavy storm hit, and I didn’t get home until 3:55 PM. Around 3:15, he called again, but the rain made it hard to hear, so I just shouted that I’d be home by 4:00. I didn’t realize he had already been waiting close to an hour, thinking our appointment had effectively moved up. At 3:25, I received a text saying he would need to reschedule. At the time, I was frustrated, thinking he showed up too early and then canceled—when in reality, it was a mutual miscommunication. To be honest, I didn’t handle the situation well. I was upset, and my frustration came out unfairly. Despite the confusion, Jay remained calm, professional, and respectful throughout. He ultimately returned, completed the garage door repair efficiently, and handled the whole encounter with great professionalism. I appreciate Jay for keeping his composure and following through on the job. He demonstrated excellent customer service, even when I didn’t make it easy. The total price of the repair was $1,423 to fix the door panel, springs & pulleys.
- Chris Mendez
Germantown, MD
Tavon Flowers the Technician came to service our garage. He was extremely professional, polite and courteous. He took the time to thoroughly explain the task on hand and how much it'd cost before he started. It was a pleasure having him service out garage.
- Mac Moyo
Pat was very professional. He was on time and took the time to walk me through all the options and outlined the pros and cons. He was very knowledgeable and courteous. This was a great experience and I will definitely recommend to my friends.
- Paul Sok-Williams