Garage Door Repair in Gaithersburg | Germantown, MD - Page 2

Phillip Barsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician called when he was on his way. Solved the problem with an adjustment of the chain belt. Quick and easy repair- will use them again.

Shelly Galloway

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Robert (from Arbutus) was great!! He phoned to let me know he was on his way. He phoned to let me know when he arrived. My 20-year-old Garage door belt broke, and he gave me three options with pricing. He was honest, efficient, and very professional. I would highly recommend this company.

Laverne Webb

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jay arrived before the time quoted. He was proficient knowledgeable and got right to work with repairs. He explained everything clearly to us. Would call on him again, very personable!

Gary Katz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I actually called Gaithersburg. My expectations were not met. Jay was professional but we started on the wrong foot. I did not expect to need all the items he suggested. I thought he was overselling. That it's likely that one needs to replace more parts should have been mentioned when I first called. The price of the springs were higher than the highest range given to me. I could tell that Jay was annoyed. And thus, I did not feel good about the experience. A more realistic expectations about total price ( i.e. needing to replace multiple parts) would have made for a better experience. The live operator when I called was very important in choosing Precision.

Paul Martinez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tyrone was a good and very communicative. But the company's pricing is way to high.

Lulu Maumba

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito was very nice and professional, he came in he checked my garage door after he explained to me that was needed to do. I really appreciate him, and so grateful for the work he did on my garage.

Kathleen Kibler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

To be honest, I called Precision accidentally -- we've used another company for 25+ years. But, thanks to the MOST FABULOUS person I've met in a very long time, Jay, I'll be sticking with Precision. Jay was on time, extremely kind, warm, courteous, and did a great job. Thanks Precision, for hiring the kind of person that not only does professional work, but absolutely made my day!

Lou Forbrich

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very pleased with the professional personality and knowledge Jay the Technician had on my repair. I would definitely use Precision again for anything garage door related!

John Cornell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Getting a quote for garage door replacement. Everyone was courteous, prompt and knowledgeable.

BJ Beckmann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My technician Tito Cruz came to the house and was able to fix the problem 100% to my satisfaction, but more importantly to me this particular visit was he was able to resolve another issue of me not being able to connect to the MyQ app in order to open and close the garage door remotely. This extra step, that Tito helped with and was just a request from me while at my house, will now allow me to have the ability to do that and I really appreciated him working with me and being able to do something that several technicians in the past have not been able to achieve.

MINH NGUYEN

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The guy who fixed my garage today was very nice and experienced. He only needed a little bit of work and it was done, even spraying some lubricant to reduce the noise.

Cayce Werts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician Jay was very polite, friendly, and professional. He was able to fix our garage door even though our rescue dog kennel made it a very tight space to work around. He was still able to get everything successfully fixed. Thank you.

Chris Mendez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had an appointment scheduled with Jay between 3:30 PM and 6:00 PM. Around 1:00 PM, he called to ask if I was available earlier. I told him I wouldn’t be leaving work until 2:00 PM, but I didn’t clarify that I wouldn’t be home until around 3:30 due to my longer commute. Jay arrived shortly after 2:00 PM, assuming I’d be home soon. Unfortunately, a heavy storm hit, and I didn’t get home until 3:55 PM. Around 3:15, he called again, but the rain made it hard to hear, so I just shouted that I’d be home by 4:00. I didn’t realize he had already been waiting close to an hour, thinking our appointment had effectively moved up. At 3:25, I received a text saying he would need to reschedule. At the time, I was frustrated, thinking he showed up too early and then canceled—when in reality, it was a mutual miscommunication. To be honest, I didn’t handle the situation well. I was upset, and my frustration came out unfairly. Despite the confusion, Jay remained calm, professional, and respectful throughout. He ultimately returned, completed the garage door repair efficiently, and handled the whole encounter with great professionalism. I appreciate Jay for keeping his composure and following through on the job. He demonstrated excellent customer service, even when I didn’t make it easy. The total price of the repair was $1,423 to fix the door panel, springs & pulleys.

Mac Moyo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tavon Flowers the Technician came to service our garage. He was extremely professional, polite and courteous. He took the time to thoroughly explain the task on hand and how much it'd cost before he started. It was a pleasure having him service out garage.

Martin Schaffer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great, prompt service. Excellent people. Technician was the best. I would certainly use them for any garage issue.

Leslie Kim

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Nicholas Broughton was the technician who serviced our door. He replaced two broken springs and installed a center header, which the system lacked. Apparently that is quite a dangerous situation. Nick left his own cell number in case my husband had questions that I couldn’t answer. He really went above and beyond, was very kind. He is a wonderful representative for Precision….Josette, who answered the phone, was very nice, very helpful and quite knowledgeable. We are looking into a replacement for our very old door!

Erica Wright

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When I tell you this is one of the best experiences I've had for anything repair related, I mean it. From the friendly woman that helped me on the phone to the phenomenal job done by the technician (Jay) - I am more than pleased! Not only were they able to accommodate me the same day and earlier than I hoped, but the job was done fast, explained well and left me feeling much more confident than ever in knowing it was done right. I cannot thank Jay enough for his help because I would have been stressed out if he wasn't able to fix my garage door AND the cost was reasonable! SO SO happy!

Jorge Benavides

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you guy so much I’m happy with the job I definitely recommend this company

Lynn Mahoney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Repair of Garage Door Opener Technician Ron was Great! He made some adjustments to one of our garage door openers. He explained what might prevent it from malfunctioning again. We also discussed replacement approximate cost if we decided to do that. I highly recommend the company for similar services.

Duc Duonz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt response. Fast service. Technician Jay was friendly, efficient, highly recommended.

Leroy Capino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

great job very professional

Minjae Song

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito did a great job on a repairing garage door with installation of two springs. Now it moves a lot smoother and looks robust. Thank you, Tito!

Ken D

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional Very courteous Answered all questions Very knowledgeable Very efficient Worked in a steady, timely manner Replaced springs and all moving parts except motor and belt

Steve Sinni

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician, Tito, was excellent. Extremely professional, polite, and knowledgeable. He knew just what to do to fix our problem the right way. The garage door opener is now "purring" like never before. Tito noticed a broken part on the door itself. He was able to repair it, likely saving us the cost of a new garage door in the futre if the problem was left unattended. Thanks, Tito!

Heidi Muratore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Awesome same day service! Our technician, Brent Evans was excellent- I’m impressed!

Chris Farrar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had a great experience working with Tyler and his attention to detail in resolving my garage door problems! Highly recommend Tyler and working with them in the future

Craig Dixon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My experience was great! My technician Ron Cross very knowledgeable, friendly and listened to my concerns. He diagnosed the problem quickly and suggested some solutions. He fixed the problem quickly and efficiently. I really appreciated his customers service and his technical skills. For any future issues with my garage door, I will be calling Precision garage door service, keep up the great work!

James Shover

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

meet all expectations/ Fast and courteous service, Jamal was very professional and did great and quick work. Same day appointment

Julia Ju

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jamal Crosby is a great technician to work with. He is professional, knowledgeable to help me with the proper estimate and installed the new springs, rollers etc to fix the issues. Now the garage door is just like a new! Jamal is also very nice and respectful while he was working here. I highly recommend him and Precision Garage Door for garage door issues!

Joe Crossan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jamal called and arrived on time, inspected the doors and gave an estimate for the garage doors tune up. We settled on the tune up. Jamal went to work. He completed the work and the result was outstanding. the Doors are quite and smooth running. Thank you, Jamal for outstanding service.