Garage Door Repair in Washington DC Maryland Suburbs - Page 2

Bill Fitzpatrick

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

No one will communicate with you about any problems after their service call is finished. They installed 10-4” sealed nylon rollers that retail for around $11-$15 for 10. I found this out later but on my bill they changed $19.99 each for a total of $199.99. I thought the technician made an error so I contacted them on two occasions and they promised a call back with a resolution. They still haven’t called and the work was done on 1/28/19.

David & Sylvia Wimbley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A TOTAL SCAM! They sent a technician out to quote me a price and after a brief review quoted us a price of over $800 to replace two springs. We immediately called another local company and repaired our garage door and replaced the springs for under $300. I would never use or recommend Precision to any of my family or friends! #Beware

Liz Kreutzberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician called ahead to advise arrival time-was courteous and knowledgeable. Repair was done in a timely manner. Thought labor was a bit high.

Abu Hatim

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garage door was working prior to repair. Door need a broken spring replaced which they replaced but the opener stopped functioning after the repair. Was told the capictor was bad and then told have to replace complete garage opener. Totally dissatified and wpuld not use this service again. The chains were left hanging in garage.

Lewin Williams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am totally dissatisfied with the service of your company and would not recommend your company to any family members, colleagues, associates or friends. Thank you

Dewey Watkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This used to be the only garage door business I would deal with, so I have no idea what has happened. I have paid for two visits, the first (April 25th) I was told all I needed was lube (he didn't even do that) The second (May 16th), the technician made up three reasons for my issue... 1) a "jerker", 2) breaking in (over 5 years old), and 3) "sleep mode" (a total lie). I have now been charged for TWO visits, and my garage door STILL isn't repaired! Service performed: 1st time, absolutely NOTHING. Second time, 1 spring (of two) turned 1/2 turn.

F. Verter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I will never use this company again: Yesterday 9 March 2015 I had a service call for a garage door and opener that had been installed by Precision in April 2014. Originally they did a great job on the install so I felt good about calling them for the repair. I had to pay a service charge of $50 just for a technician to show up. He found that the idler pulley for my garage door opener was broken. Then he told me he "didn't have one on the truck". Really? A garage door company doesn't have a pulley?. However, he would replace my entire mount and pulley for an additional $75. I sensed a scam, so I said No and sent him packing. It turns out you can buy this pulley on-line for under $10, and my regular handyman swapped it in for me, and the door works again. Here's an alternate scenario: If Precision had charged $50 to cover the trip and the first half hour labor, and $20 for the pulley, I would have paid without complaining. It was the attempt to con me into paying for a bigger job that pissed me off. Enjoy that $50, because it is the last money you are getting from me, on any of my 4 garages.

Chalanya Pelham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was charged $215 to re-hang my motor and make some adjustments. How do you justify that cost? I feel like I got duped.

Linda Goodman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Although the service was good it was VERY expensive, Over $500 for 2 new springs, rollers and cable on one door.... the parts cost about $150 max, the serviceman was only at my home one hour. I couldn't even get the $50 service charge credited. Merry Christmas

Kimberly Shuler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I scheduled an appointment and they came when they wanted and I wasn't there. Precision needs to work on there Communication skills. I spoke with the owner and he also stated that he would give me a call back and he never did....Unfortunately, I will not be using them again.

Justin mackovyak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alan showed up 2 hours late. I contacted the main office 30 minutes after their scheduled window, she said he had a flat and would be there in an hour. 30 minutes later, Alan called and said he'd be there in an hour. Alan got out of his van and was on my property for less than a minute and said that the springs and entire system as well as door were shot and it would be cheaper for me to replace everything ($800 per door). I told him I wasn't in the position to buy 2 new garage doors and needed to do the minimum to get me through a few months and set aside money for replacements. He said $500-$600 and walked towards his van. He also said he wasn't going to charge me the "service fee." He would do me a favor and call it in as a sales call. Alan never removed a tool from his truck and was clearly uninterested in doing work on a Friday afternoon. I had an alternate, local contractor complete the repairs today. $65 cable and $65 trip charge, spring was still in good shape. Contractor said the door was at the end of its life, but should last about a year. I will be using them for the replacement, not Precision. If I could give less than 1 star, I would. It was a complete waste of a 1/2 day off work to wait for these jokers.

Bettina Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was grossly overcharged for this service! If I had the time to compare services and prices I would have selected another company. The only reason I selected this company was because you could come the same day and I needed to go to work. Perhaps I can gain some opinions on Faceboook and Twitter.

David Roe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very happy with new garage door opener. Barry did a Fantastic job. He's great. Friendly, knowledgeable and Professional. About 6 months after install, heard some noise - - thought we might need a possible tune-up. Barry came by to check it out. For some reason we could not replicate the sounds. Barry was at my home for 5 minutes. He was not going to charge me but apparently the bosses wife insisted. Cost me $50 for nothing. Barry was great! But upper management has some customer service issues.

william patterson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician did nothing to examine opener just gave a high estimate for replacing garage opener. This did not set well with themind of service we were looking for. We will turn to a respectable supplier.

Landlord: Loneryl Burns

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Let's first start off with my scheduled time for my appointment, it was between 11am and 1pm on April 2, 2014 by 12:40 I had not received a call from the Tech or a representative of Precision Garage doors. I called Precision to ask if I was still on the schedule for my appointment I was told that the GM would give me a call back and he personally would come out to fix my garage door. I then received an email thanking me for my business and if my garage was serviced to my liking, but remember no one had not shown up yet.. At 1:25 Tech Alan T finally shows up to fix the door, I was quoted over the phone a price of $49.00 for the service fee and that the spring would be between $90.00 to $200.00 the tech quoted me $560 to fix the door!!!!! I informed the Tech that I had to leave for work at 1:45 he told me that he wished I had called the company back to tell them this so he wouldn't had to drive ALL THE WAY ACROSS TOWN! So if you do decide to use precision make sure you have the hole day to wait at home and wait a inflated quote, and the GM that will never call you back, by the way it's 10:30 pm on April 2, 2014 and I'm still waiting for this call!

Brent Pettis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I did not have the work performed. From the discussion with Melissa on the phone, despite my very clear description of my door and springs, and asking for an estimate she was intentionally vague and gave an estimate of $250 max. When the service staff member arrived (he was genuine - good guy and no fault of his) he said we recommend replacing both springs, which is what I wanted, at $190 each + a ball joint (?) so it will be $515... classic bait and switch... get in my house w/ vague phone quote of $250 and bump to $515 in person and I'll do it? NO! I will not have Precision door install the springs. Even if it SHOULD cost $600, if another vendor is honest with the estimate ON THE PHONE - 1ST CALL, I'll pay it. You guys are GOUGING people at $515... the springs shouldn't cost me any more than $88 (http://www.homedepot.com/s/garage%2520springs%2520.218?NCNI-5). I need two winding bars ($30) and some instructions...http://ddmgaragedoors.com/index.php Labor? $90 an hour. So the whole job shouldn't be more than $200 to $250 for 40 minutes work?

Ronald Holmes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I found Precision Door Service on Google. I was impressed by what I saw online. However I chose not to do business with them because of the unprofessional attitude the technician (Alan) displayed when he came out to inspect the garage door. I called Precision Door Service to request a tech to look at the door because of some minor damage to the door that was caused by the opener that wasn't installed correctly by the builders and over time it cause too much stress on the unsupported part of the door and consequently it was not closing all the way. When Alan came out to look at it he did not take the time to inspect it but instead he imediately tried to sell me a new door without any offering any other options. He said that he'd been doing this for quite a while and that the only option was to purchase a new door. I started asking questions about it because he didn't explain to my satisfaction his reasoning for recomending replacing the door and not trying to repair the door. As a result of that experience I chose another company to look at it and found out that all it required was to reinforce the the door so that the stress of the opener was placed on a more solid part of the door so that it could shut all the way. If this is the attitude of all of your technicians I think you should provide better training for your technicians so that in the future you won't lose business due to lack of training and professionalism.

Jennifer Hammond

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called on Thursday and made an appointment for Friday afternoon. The tech came close to 4, tried to sell us two springs instead of 1 and then said he didn't have the equipment to fix garage and could return Monday. My husband took off work on Friday, so he lost time at work, and we didn't have a working garage all weekend. Monday, the tech, Alan arrived also close to 4 and fixed the garage. He too offered 2 springs instead of one. He sympathized with me that Brian should have fixed it on Friday but didn't offer me any discount. I called the company main phone and got the $49 fee waived myself. The entire cost was $433 ($269 for the spring alone). I believe it was too high of a price to replace the spring and had we not already lost three days, we would have found someone else. I'm not pleased with the cost or initial service from this company.

Dalous Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your cost to replace my overhead garage door motor for $500.00 is just crazy compared to Sears and Lowes.

Stephen Kung

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The price quote was outrageously high with no guarantee that the service will solve the problems. A total waste of our time and ~$50 of service visit fee!

Artelia Covington

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am VERY disappointed with the experience I had. I was given an appointment time range between 10:00 am and 12:00. The technician arrived at 2:35. He walked to the garage door and as soon as I lowered the door, he said it would cost me $75.00. He sprayed some WD-40 and touched something on the garage door opener. I asked him repeatedly if that was going to fix the problem of the door going back up automatically instead of staying down when lowered. He said I needed to put WD-40 on it about every two weeks. I asked him what the $29.99 charge was for and was told that was just for him showing up. Before he drove away, I informed him that the door was still doing what I had originally made the call about. He then came back and lowered the door. It stayed down that time. He then told me that if I got tired of what it was doing I could call your company back and he would take $75.00 off the 500 dollar plus cost of replacing the motor. I feel that this was a rip-off. I still am not comfortable that my garage door will remain closed. I was charged 104 dollars for less than 10 minutes of service and the door is still not satisfactorily repaired. I will not contact this company again.

Adam Rosen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision Doors yesterday to replace a broken torsion spring. I was told by Harry that it would cost between $169 to $179 per spring, plus a $30 service charge. A technician arrived on the same day and performed a quick and proffesional replacement of both springs, however I was charged for this job $525 rather than max of $388 as I was quoted on the phone. I had not much choice because my wife's car was trapped inside the garage, and had to agree. The technician (Barry) told me that the phone quotes are low to get the work and he has to explain later to customers why the actual cost is much higher... I do not find this practice acceptable. Be careful when dealing with this company!