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OUR AVERAGE RATING 1 2 3 4 5 WITH 3,091 REVIEWS
OUR AVERAGE RATING
1 2 3 4 5 (3,091)

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Read what people are saying
about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 3091 reviews, averaging 4.87 Stars:
1 2 3 4 5
1 2 3 4 5
Date: 10/23/2014
Garage Door Repair
Brandywine, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This was the best service we had and we have had many. Technician was honest and courteous, I highly recommend this company.

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A Response from: Brian Tindall

Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.

Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians: Derrick E
1 2 3 4 5
Date: 10/20/2014
Garage Door Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Good service and prompt response and show up. Giving out a technician's name in advance is very reliable and trustable way to do business.

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A Response from: Brian Tindall

Thank you for your business. We appreciate our customers!

Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians: Derrick E
1 2 3 4 5
Date: 10/14/2014
Broken Garage Door Spring Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thanks Precision for honoring your warranty on my garage doors. My wife and I are very pleased with the responsive and professional service. The technician, Alan, was quick, precise and very efficient. We are happy with the service.

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A Response from: Brian Tindall

Thank you for your business. We appreciate our customers!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 10/12/2014
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was very pleased that my technician showed up within the timeframe provided to me. I found Precision by a online search, and the work performed on my garage door has it operating again, and it was completed in a timely manner. Thanks

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A Response from: Brian Tindall

We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 10/11/2014
Garage Door Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Terrific, timely, and professional service from a team that goes the extra mile to make their customers happy. I would not call anyone else.

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A Response from: Brian Tindall

We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 10/10/2014
Garage Door Opener Repair
Beltsville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The service provided by Barry, JR and Cleveland was of the utmost in professionalism, knowledge and very courteous. My husband was ecstatic that he knew who would be arriving each day due to the photographs bding on the website. I contacted Precision on Monday and by noon on Wednesdays I had two new garage doors and new opener. I would highly recommended this company. THANK You so much!

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A Response from: Brian Tindall

Thank you for your kind words about your experience with Precision. We look forward to serving you and your neighbors in the future.

Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
1 2 3 4 5
Date: 10/08/2014
Garage Door Repair
Chesapeake Beach, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I originally called Precision garage door repair because my door would not open. I was added to the schedule with a window from 8:00-12:00. I asked if the tech would call me before they arrived. I was told he would, however he didn't. He arrived around 11:15 and completed the job around 11:45. He mentioned that the garage door opener was installed poorly by Home Depot. He explained the problem was broken springs and some wire ...and quoted $565. It ended up being $585. I am confident everything was marked up,however I needed my garage door fixed because I had an appointment scheduled so I paid it. Alan doesn't seem to be a people person. He seemed irritated when I asked him several questions. Clearly when I am paying almost $600 I am going to ask questions. He gave my husband the same negative attitude when he spoke with him on the phone. He would probably be more successful not working with people if he is not a people person. In addition, if someone is not familiar with the parts of the garage door vs. garage door opener that was installed over 10 yrs. ago by the builder....it would be helpful for the tech to be patient and respond accordingly. While that is his area of expertise,he would feel the same way if he was dealing with something that he was not familiar with. Overall, I would not use their service again because of the unprofessional demeanor of the technician. It may have been a bad day...he may have just been grumpy and needed a hug ....I'm not sure but when you are in a service oriented business...the customer is the person you are serving and how you handle them can make or break your reputation. Finally , he used a square type of device to charge my account. He wasn't sure if it went through and I did not have time to check my account before he left because of several layers of security through the system. He wrote down my account number. I checked my account immediately after he left and I had been charged. I called the main office to inform them. Minutes later someone called back and said the tech just called and that he had charged my card again. He said he would refund it and send me a receipt which I thought was very professional. I will wait to see if my account is credited the duplicate charge.

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A Response from: Brian Tindall

Thank you for allowing me to discuss this problem with you. I have discussed this with my employee, and will use your comments in our training. Your card was refunded for the duplicate amount. We appreciate you bringing this to our attention, as we strive for excellent customer satisfaction.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 10/07/2014
Garage Door Opener Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great Service. Timely and very thorough.

-

A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Garage Door Opener Repair
Product:
Rollers
1 2 3 4 5
Date: 10/05/2014
Garage Door Opener Repair
Hyattsville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Technician arrived on time. Made the repair needed. My only quibble would be the Technician saying that "I could have done this myself." I went to a professional so the work was done right. Price was reasonable. Would definitely use your company again.

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A Response from: Brian Tindall

Thank you for being a Precision Door customer!

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 10/04/2014
Install Garage Doors
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great job guys . I couldn't be happier. Thank you

-

A Response from: Brian Tindall

Thank you for being a Precision Door customer!

Service Provided:
Install Garage Doors
1 2 3 4 5
Date: 10/03/2014
Install Garage Doors
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Service seems to be OK, however I am sitting here now at 10am waiting for a door installation, scheduled for 9, that does not appear on your schedule. What

-

A Response from: Brian Tindall

We're glad we were able to complete this installation. Please know that we offer a window of time (8-12) in anticipation of traffic, etc.

Service Provided:
Install Garage Doors
Product:
Garage Doors
1 2 3 4 5
Date: 10/02/2014
Install Garage Doors
Potomac, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent service

-

A Response from: Brian Tindall

Thank you for being a Precision Door customer!

Service Provided:
Install Garage Doors
Product:
Springs
1 2 3 4 5
Date: 09/30/2014
Garage Door Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I am so extremely pleased with the service performed by Derrick. The professionalism and technical abilities he demonstrated throughout the entire process (from scheduling to payment) were about the best of any company I have ever worked with. In an era when it seems everyone is out to keep the bottom line high without regard for developing a relationship with the customer and demonstrating commitment and pride for the work performed, working with Precision was like a breath of fresh air. Derrick spent a few moments assessing the issue and set to work repairing the problem. He also cleaned and fine tuned the track. To be honest, the doors have never run so quietly and smoothly as they do now. At the conclusion of doing the work, Derek mentioned a few things I could do to help maintain the doors and indicated the rollers may need to be replaced sometime in the next year or so. I elected to have him replace the rollers now, but did not feel any pressure to do so. It is hard to express just how very pleased I am with the service and the company! I will definitely use them again and would refer anyone to their company without any hesitation. Thank you.

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A Response from: Brian Tindall

Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.

Service Provided:
Garage Door Repair
Product:
Rollers
1 2 3 4 5
Date: 09/30/2014
Garage Door Repair
Accokeek, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alan was prompt, he explained what was required to fix the problem. He was timely in completing the job, and was very professional and courteous.

-

A Response from: Brian Tindall

We appreciate your kind words and your business.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 09/29/2014
Install Garage Doors
Chesapeake Beach, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alan showed up 2 hours late. I contacted the main office 30 minutes after their scheduled window, she said he had a flat and would be there in an hour. 30 minutes later, Alan called and said he'd be there in an hour. Alan got out of his van and was on my property for less than a minute and said that the springs and entire system as well as door were shot and it would be cheaper for me to replace everything ($800 per door). I told him I wasn't in the position to buy 2 new garage doors and needed to do the minimum to get me through a few months and set aside money for replacements. He said $500-$600 and walked towards his van. He also said he wasn't going to charge me the "service fee." He would do me a favor and call it in as a sales call. Alan never removed a tool from his truck and was clearly uninterested in doing work on a Friday afternoon. I had an alternate, local contractor complete the repairs today. $65 cable and $65 trip charge, spring was still in good shape. Contractor said the door was at the end of its life, but should last about a year. I will be using them for the replacement, not Precision. If I could give less than 1 star, I would. It was a complete waste of a 1/2 day off work to wait for these jokers.

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A Response from: Brian Tindall

We apologize for the technician being so late. As you can imagine, we cannot anticipate difficulties that arise. Unfortunately, the doors were in need of replacement. Repairing them would not have been the best option at this time. Thank you for understanding.

Service Provided:
Install Garage Doors
1 2 3 4 5
Date: 09/29/2014
Garage Door Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry was on time, courteous, thorough and efficient. He identified the problem quickly (bad pulleys), changed them out, inspected the door and suggested easy maintenance steps I can take to keep things running smoothly. My door is now the quietest its been in years!

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A Response from: Brian Tindall

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Garage Door Repair
Product:
Rollers
1 2 3 4 5
Date: 09/26/2014
Broken Garage Door Spring Repair
Boyds, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry is the BEST. He had been to my home multiple times over the years and always is prompt and explains what is going on and what my options are. He is competent and friendly making the repair process more comfortable.

-

A Response from: Brian Tindall

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 09/25/2014
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I had one spring and wheel off the track on one of my doors. I called Precision Garage Doors because I had used the company before and their information was right on the wall near the remote opener. I did not expect to spend nearly $500 to repair the one side. But the technician replaced the springs, coils, and wheels on both sides of the garage door. I went to Lowe

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A Response from: Brian Tindall

We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
1 2 3 4 5
Date: 09/25/2014
Garage Door Opener Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I would recommend your company's services to others. When contacted to schedule an appointment, I was greeted with a friendly and courtesy assistant. I was given a time that fit my schedule. When Michael (Mike) C. the technician arrived, he was prompt and conducted his self in a professional manner. He services to repair my garage door opener went over and beyond the standard repair. He inspected the door opener,answered all questions, identified and made all repairs to the door opener in a polite and professional manner. I would recommend Precision and strongly recommend Mike.

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A Response from: Brian Tindall

Thank you for being a Precision Door customer!

Service Provided:
Garage Door Opener Repair
Product:
Springs
1 2 3 4 5
Date: 09/25/2014
Broken Garage Door Spring Repair
Hughesville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Mr. Alan T was extremely professional and courteous. He fixed my garage door within 40 mins of his arrival! He also provided some good info for replacement of our garage door motor in the future. I'll be calling Precision again when the time comes. Thanks so much!

-

A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 09/23/2014
Broken Garage Door Spring Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

On time, great tech, great job, fair pricing - what else can I say? Call them if you need anything done to your garage door or opener. Simply the best!

-

A Response from: Brian Tindall

Thank you for being a Precision Door customer!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians: Derrick E
1 2 3 4 5
Date: 09/18/2014
Garage Door Repair
Rockville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Wonderful service. Barry was very friendly, efficient, and knowledgeable.

-

A Response from: Brian Tindall

We appreciate your kind words and your business.

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 09/16/2014
Broken Garage Door Spring Repair
Chevy Chase, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Once again Barry did a great job on the repair and rebuild of our door. He is super knowledgable, professional and personable. He is a great representative of Precison Doors and a pleasure to work with. I would definitely recommend Precision Garage Doors, and Barry in particular, to anyone needing garage door repair.

-

A Response from: Brian Tindall

We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 09/16/2014
Broken Garage Door Spring Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great work!!! Speedy and Professional.

-

A Response from: Brian Tindall

We appreciate your kind words and your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 09/15/2014
Install Garage Doors
Lanham, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Garage door, Don was very friendly and professional did a great job. We love our new garage door.

-

A Response from: Brian Tindall

Thank you for your business. We appreciate our customers!

Service Provided:
Install Garage Doors
Product:
Garage Doors
1 2 3 4 5
Date: 09/06/2014
Garage Door Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician was on time and courteous and knowledgeable. He took care of my problems in an expeditious manner.

-

A Response from: Brian Tindall

We appreciate your kind words and your business.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 09/04/2014
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The service was done within about an hour. Which was good. The technician showed up with in the designated appointment time. He diagnosed the problem and promptly went to work. He made good suggestions and now the garage door works much smoother then it has in the past. No problems.

-

A Response from: Brian Tindall

Thank you for being a Precision Door customer!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 09/03/2014
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great, timely, friendly service with a detailed explanation of what was being done and why. A+++!

-

A Response from: Brian Tindall

Thank you for being a Precision Door customer!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 09/02/2014
Broken Garage Door Spring Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was grossly overcharged for this service! If I had the time to compare services and prices I would have selected another company. The only reason I selected this company was because you could come the same day and I needed to go to work. Perhaps I can gain some opinions on Faceboook and Twitter.

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A Response from: Brian Tindall

As you can see on Angieslist, Home Advisor and this website, our customers love doing business with Precision. We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 08/26/2014
Garage Door Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

this is the second time I have used your company. Both times I was not present when the repair person came, but my wife was each time. The first time was a broken chain I think (2/11). The repair person sold a new motor. This time was a broken spring. In each case the cost was around $500. My preception is that I am being overcharged. I questioned both service calls and the repair stated that he made both repairs. At this point I will not used Precision again. I feel as if I have been overcharged. I think the reapirs would have been less expensive, but the sales were more profitable for the company.

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A Response from: Brian Tindall

We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. We are also licensed and insured, with highly trained technicians. There are cheaper companies that can do similar work, but not with the level of service or quality of parts.

Service Provided:
Garage Door Repair
Product:
Springs
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Washington DC Area (202) 684-7282
Bethesda | Silver Spring Area (301) 893-7659
Clinton Area (301) 485-6848
Gaithersburg | Germantown Area (301) 363-4052
Laurel Area (301) 358-0637
Edgewater Area (410) 260-0966
Waldorf | La Plata Area (301) 747-3185
Frederick Area (301) 620-0488
Precision Garage Door of Frederick
Office: (240) 549-5777
1090 W Patrick St
Unit 1A
Frederick, MD 21703
Precision Garage Door
Office: 301-610-3006
525 W Main St
Unit 151
Laurel, MD 20707
Precision Garage Door Service of Rockville
Office: 240-228-8030
15736 Crabbs Branch Way
Unit Business 2
Derwood, MD 208555

Licenses

MHIC#
138079
D.C. License
420220000112