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OUR AVERAGE RATING 1 2 3 4 5 WITH 3,091 REVIEWS
OUR AVERAGE RATING
1 2 3 4 5 (3,091)

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about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 3094 reviews, averaging 4.87 Stars:
1 2 3 4 5
1 2 3 4 5
Date: 11/26/2012
Garage Door Opener Repair
Ashton, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This technician, William Byrne, went to this job site right away and found/resolved the item right away. He was very professional and explained how he resolved the issue very thoroughly and then performed a careful 25-point inspection on each of our garage doors. Kudos to the technician and the Company! I give William a five star.

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A Response from: Brian Tindall

Thank you for your business and kind words!

Service Provided:
Garage Door Opener Repair
Product:
Rollers
1 2 3 4 5
Date: 11/21/2012
Garage Door Repair
Olney, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Because it was a Saturday and I knew the garage door company I usually use wasn't open week-ends. I decided to look on the internet for week-end workers. The first site that came up was Precision Overhead Garage. Their website said if you call before noon, you can get an appointment that day. Even though it was 1pm, I decided to call anyway. After explaining that I couldn't close or open my garage door, they told me they would go ahead and schedule a time that day...even though it was after their same-day service cut off time of noon. They told me the technician would arrive between 3pm-5pm and he would call before coming (that was nice because I was able to run errands locally and not have to wait at home for those 2 hours). I also have to mention that although the company used an answering service to take the call and schedule the appointment, the gentleman that helped me was also very professional and courteous. Derrick, the technician that was assigned to the repair, called to tell me he was on his way. It was also within the arrival timeframe the company had promised. When he got to my house, he was polite and professional. He assessed the problem and made sure that I was clear about the cost of the repair and the cost of the service call. I agreed and he immediately went to work. He never tried to sell me any other services or parts or repairs that weren't needed. He was finished within 45 minutes and the door worked perfectly. I was able to pay with a credit card even without them being able to verify the information because it was a week-end. I was very impressed that they did that, especially because I was a new customer and had no history with them. Obviously, by my 5-star rating, I would recommend them to anyone who is looking for a professional garage door company. Thank you to Derrick and Precision Overhead Garage Door Service!!

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A Response from: Brian Tindall

We appreciate your business, and your trust in Precision!

Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians: Derrick E
1 2 3 4 5
Date: 11/20/2012
Broken Garage Door Spring Repair
Potomac, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Wonderful & polte technicians. Explained everything to my understanding.

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A Response from: Brian Tindall

Thank you for you confidence in Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 11/19/2012
Broken Garage Door Spring Repair
Bethesda, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Service was performed by Barry and it was nice having someone well equipped and knowledgeable. He knew exactly what needed to be replaced, took the time to explain what needed to be done and why. Very professional and courteous. A pleasure to work with.

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A Response from: Brian Tindall

We appreciate your kind words. Barry always takes the time to make sure the customer is educated and pleased with his work.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 11/17/2012
Broken Garage Door Spring Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thank you so much for getting out to us so quickly! I was so glad you guys were able to make it out on the same day. I definitely recommend your services.

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A Response from: Brian Tindall

Thank you for your business and trust with Precision!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Technicians: Derrick E
1 2 3 4 5
Date: 11/13/2012
Garage Door Opener Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My current opener was not working and rather than fixing the old one I elected to have a new one installed after Barry reviewed all the options with me. Barry did a great job, installed it quickly and programed the remotes and keypad. Highly recommend this company and ask for Barry!

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A Response from: Brian Tindall

Many of our customers ask for Barry! He's a great technician and has been with us for a long time. Thank you for choosing Precision!

Service Provided:
Garage Door Opener Repair
1 2 3 4 5
Date: 11/12/2012
Garage Door Opener Repair
Bethesda, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry knew immediately what the problem was with my door and suggested the correct solution. He also examined the rest of the door and frame and noted that the safety wire had not been correctly installed, so I had him reinstall it correctly. He also programmed a new remote control for me. He was courteous, thorough, explained everything clearly, worked quickly and neatly, and I'm extremely satisfied with the job done. I will call Precision Door whenever I have a need.

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A Response from: Brian Tindall

Thank you for choosing Precision! We appreciate your confidence and your business.

Service Provided:
Garage Door Opener Repair
Product:
Opener
1 2 3 4 5
Date: 11/12/2012
Garage Door Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great experience, Derrick was on time and very professional which is a rare thing these days. The work was excellent and he communicated to me all that needed to be done. Springs, rollers, cables, and the alignment of my door. What drew me to your company was the fact that on your website you solicit comments from your clients, and there is a profile of your technicians. I also felt (confident) leaving Derrick to do the work instead of standing around watching. I will be needing a garage door opener installed, and I will call Precision.....

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A Response from: Brian Tindall

We appreciate your business, and your kind words. We have many, many happy customers, and try to make sure everyone is pleased with their experience with Precision!

Derrick E Service Provided:
Garage Door Repair
Product:
Rollers
Technicians: Derrick E
1 2 3 4 5
Date: 10/31/2012
Broken Garage Door Spring Repair
Cheltenham, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I called in the mid day looking for garage door repair service. Immediately, the technician showed up provide a quote for two springs. He had the strings on his truck. This showed me he was ready for the job. He provided a quote and it was acceptable and less than an hour I was writing the check. When the strings break again, I will call Precision. THE SERVICE WAS TIMELY. I will recommend Precision to all my friends.

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A Response from: Brian Tindall

Thank you for your kind words about our company and Alan. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
1 2 3 4 5
Date: 10/31/2012
Garage Door Opener Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry was very efficient in informing me on what he saw as the problem with my garage door opener. He made several suggestion as what was needed and included a couple of safety tips he thought I needed. I went with his recommendation and I am very satisfied with work.

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A Response from: Brian Tindall

Barry is a wonderful technician! Thank you for choosing Precision!

Service Provided:
Garage Door Opener Repair
Product:
Springs
1 2 3 4 5
Date: 10/26/2012
Garage Door Opener Repair
Bethesda, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

GREAT service! I estimated about how much everything should cost and your bill was pretty close. Barry was exceptional in explaining everything he was doing and why, and what the proper solution would be. Service was also no nonsense and fast I'll use you again if ever needed.

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A Response from: Brian Tindall

Thank you for your comments about your experience with Barry and Precision. We appreciate your business.

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 10/18/2012
Broken Garage Door Spring Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

As a small business owner I recognize the value of a timely response, a professional assessment of the work required, and of course execution at a fair price. Precision doors does just that. Service and the price was excellent!! Precision doors has provided garage door service at my home for the last 5 years - I highly recommend them for responsiveness, expertise, and value. Joe Mulieri - President, MoldGone, LLC.

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A Response from: Brian Tindall

Mr. Mulieri, As a business owner, you understand the importance of quality customer service, price and professionalism. Thank you for acknowledging Precision and our effort to maintain high standards. We appreciate your comments and your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
1 2 3 4 5
Date: 10/15/2012
Garage Door Opener Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was very pleased!!! He came assessed the situation gave us answers and left for his next Job!! Very Polite - Business-like

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A Response from: Brian Tindall

Barry does a great job, and customers love him. Thank you for being a Precision customer"

Service Provided:
Garage Door Opener Repair
Product:
Rollers
1 2 3 4 5
Date: 10/02/2012
Garage Door Opener Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician was patient and charming and explained that there's a battery in my keypad...and it needed changing and that was all. I was relieved and happy about that BUT -- when I called the lady I spoke with was lovely and asked me a lot of questions about my garage door, but at no time did she suggest that I check the battery. That was the only fault I could find with your company and the service

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A Response from: Brian Tindall

Thank you for your kind words about our technician. We are glad he was helpful. Those who answer the phones and schedule the service appointments are not technicians. They understand bout garage doors, but do not diagnose problems, because sometimes the keypad not working is an opener or spring problem. Thank you for your business.

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 10/01/2012
Garage Door Repair
Brandywine, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Technician did an excellent job.

-

A Response from: Brian Tindall

Thank you for your business!

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 09/23/2012
Broken Garage Door Spring Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very happy with the customer service and technician, two calls to let me know the status of the technician's arrival eventhough he was still going to arrive within the 2 hour window. There was much more wrong than maintenance and that was all corrected. Garage Door is working better than it has in many months.

-

A Response from: Brian Tindall

We appreciate the time you took to write a review. Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 09/22/2012
Broken Garage Door Spring Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I found Precision Garage Doors by searching Google. I new nothing about this company until today. And I am very, very impressed with what I saw today, with professional attitude, top grade of service I received. The crew (Barry was handling my call) was on time, proposed the most reasonable solution to my problem, worked fast, and did excellent job! I've never seen my garage door open/close so smoothly and quietly after the crew completed the repair! Thank you very much! I would highly recommend Precision Garage Doors to anybody.

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A Response from: Brian Tindall

We appreciate your business! Thank you for your kind words.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
1 2 3 4 5
Date: 09/16/2012
Garage Door Repair
Bethesda, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

What a pleasure. A company that responds to your needs quickly and seamlessly The service technician came when he said he would .parts were needed and the works was completed the next day as promised. No fuss no muss. Thanks for the great job.

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A Response from: Brian Tindall

That's the way we try and treat all of our customers, and the way it should be! Thank you for your business!

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 09/14/2012
Broken Garage Door Spring Repair
Rockville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The positive: This was Barry's third time at my home to repair a broken garage door spring. He is a very nice, polite, well-mannered man and always performs a thorough professional service. The negative: Your garage door springs seem to have an average life span of about 3 years. It would seem to me that they should be more durable and last longer. I can't imagine my next garage door spring repair bill since my warranty will expire in 2013. When they eventually break, I may forced to shop elsewhere for service because I suspect the rates for new springs with labor and service call will become unaffordable.

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A Response from: Brian Tindall

Thank you for your comments and allowing us to make things right by talking to us. We do use high quality springs, which last 30000 cycles. It appears there may have been a batch that was not quite right, and we are looking into this. We are glad you were able to bring this to light, so it can be corrected.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 08/28/2012
Broken Garage Door Spring Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Door works great. Thanks

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A Response from: Brian Tindall

Thank you for your business. We appreciate our Angieslist customers!

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
1 2 3 4 5
Date: 08/27/2012
Garage Door Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Angies list coupon...Decided to service garage door to extend life of electric opener. All was completed as promised.

-

A Response from: Brian Tindall

Thank you for your business!

Service Provided:
Garage Door Repair
Product:
Rollers
1 2 3 4 5
Date: 08/22/2012
Broken Garage Door Spring Repair
Damascus, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

We have been extremely please with the service Precision Garage Doors has provided us for the past several years. They are extremely responsive and have always quickly sent someone out - even the same day! We highly recommend them!

-

A Response from: Brian Tindall

Thank you for your continued confidence with Precision Garage Doors! We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 08/10/2012
Broken Garage Door Spring Repair
Chevy Chase, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Torsion Spring broke. Called precision from google. Setting up appointment was easy and same day. Dispatcher gave a 2 hour window (12-2) for arrival, called at 11:45 to advise it would be closer to back end of window and called again at 12:45 to say they would be here in 20 minutes, which they were. Technician, Barry, was professional and knowledgeable. Explained what he would do and what it would cost. Pricing seemed high at $220 for new spring + $45 for new center bearing + $49.95 for service call charge, but what do I know about gargae door repairs. Total repair job took 2 guys 1 hour. $335 including tax. Checked on manufacturers pricing after the fact and torsion spring is $40 item. My fault for not checking earlier. Looks like they did a good job, but you might want to check pricing at other providers.

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A Response from: Brian Tindall

Thank you for taking the time to write a review. We appreciate your comments about our customer service and technician . We strive to make sure customers are aware of scheduling delays as well as what repairs are needed. Our costs may appear higher than what you will find on the web, but there are factors that play into that: the price of steel has gone up 12 times recently. We use only high quality high cycle springs, unlike what you will find on the Internet. Our technicians are highly trained and certified, our trucks are fully stocked. You will certainly find cheaper prices, but you will be buying cheaper parts, that will ,most likely need to be replaced soon. When researching, please check the number of cycles. We have the highest cycle life. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 08/10/2012
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

When our garage door suddenly wouldn't open it was a big deal for us. I'm recovering from knee replacement surgery and the front steps were to high for me to go up and down with out assistance. I called Precision, which was the company that we bought the doors from seven years ago. Alan arrived bright and early the next morning and replaced our broken springs in about a half hour. It was wonderful to once again get in and out of my home without assistance. Thank you Precision and Alan!!!

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A Response from: Brian Tindall

Thank you for your kind words about Alan and Precision Garage Doors! We appreciate your continued business and your confidence in our company. We wish you a speedy recovery!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 08/09/2012
Garage Door Opener Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Technicians were friendly, courteous, and extremely professional. Barry explained what he found that required repair, why it needed repair, and the options available to me. I chose to repair the existing garage door opener. When he had removed the part that was causing the problem, he showed it to me and explained how the defect in the part was causing the symptoms I was seeing. I highly recommend Precision and would call them in the future without hesitation.

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A Response from: Brian Tindall

We appreciate your kind words about Barry and confidence in Precision! Your experience with Barry is not uncommon. We hear this kind of review from most of his customers! Thank you for your business!

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 08/02/2012
Garage Door Repair
Accokeek, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My technician did an excellent job.

-

A Response from: Brian Tindall

Thank you for your kind words about Alan. We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Opener
1 2 3 4 5
Date: 07/30/2012
Garage Door Opener Install
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Had the tune-up and new keypad special on Angie's list. Barry was very polite and helpful but had to return because he did not have the correct keypad. He promptly returned Monday morning @ 10 and installed the keypad. We will be calling next year to have a new garage door installed.

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A Response from: Brian Tindall

Thank you for your kind words about Barry and our company. We appreciate your business, and look forward to installing a new door for you next year!

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
1 2 3 4 5
Date: 07/29/2012
Garage Door Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Picked you from Angie' List. Alan showed up on time, was very professional, found the problem quickly and fixed the issue very quickly. Great technician, thank you!

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A Response from: Brian Tindall

Thank you for your quick review and kind words. We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Cables
1 2 3 4 5
Date: 07/23/2012
Garage Door Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This was the most impressive repair visit I have ever experienced! From the initial phone call to set up the repair, to the email showing my tech

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A Response from: Brian Tindall

Thank you! We constantly evaluate our process and make minor changes so that customers will feel the same way you did. We appreciate the feedback, but most importantly, your business!

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 07/21/2012
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician arrived on time. He clearly explained the options. He performed the repairs promptly and professionally. I was very satisfied with the service.

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A Response from: Brian Tindall

Thank you for taking the time to write a review about your experience with Precision Garage Doors and with Alan. We appreciate your time and your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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Washington DC Area (202) 684-7282
Bethesda | Silver Spring Area (301) 893-7659
Clinton Area (301) 485-6848
Gaithersburg | Germantown Area (301) 363-4052
Laurel Area (301) 358-0637
Edgewater Area (410) 260-0966
Waldorf | La Plata Area (301) 747-3185
Frederick Area (301) 620-0488
Precision Garage Door of Frederick
Office: (240) 549-5777
1090 W Patrick St
Unit 1A
Frederick, MD 21703
Precision Garage Door
Office: 301-610-3006
525 W Main St
Unit 151
Laurel, MD 20707
Precision Garage Door Service of Rockville
Office: 240-228-8030
15736 Crabbs Branch Way
Unit Business 2
Derwood, MD 208555

Licenses

MHIC#
138079
D.C. License
420220000112