Garage Door Repair Reviews in Washington DC Maryland Suburbs (Page 99)
Precision Garage Door of Washington DC Maryland Suburbshas received 3344 reviews, averaging 4.87 Stars:
Clinton, MD
Thank you for your kind words about Alan and Precision. We appreciate our customers!
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Germantown, MD
Awesome service. Called Sunday night and their technicians were out by 9:30 the next morning. Quick , efficient service. Highly recommend. Very reasonable . In the age of contractors being unreliable, this service was very appreciated !
- Margo McArthur
Thank you for choosing Precision for your garage door needs. We appreciate your business and your comments.
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Boyds, MD
My Garage door was tuck and would not open or close. The Genie cusromer service rep gave me your name and location, which I googled and contacted you. Your person, Berry was very professional, quickly analysed the problem and told what the solution was
- Thomas Wright
Thank you for your review. We appreciate our customers!
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Bethesda, MD
We appreciate the work done by Precision Garage Doors for over many years. Thank you.
- Emily Kendrick
We appreciate your continued business with Precision. Thank you for your trust and confidence.
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Silver Spring, MD
Barry and Gary came out the day prior to making the repair and gave a price of $300 to make the repair and service fee. While making the repair, Gary told me I would need to buy a part for $90. I was upset because they had quoted one price an then told me another. I am retired and single and went to the bank and took money out of my IRA account and had the check already made out. Barry was very professional and courteous and agreed to make the repair without the extra charge. Gary was rude and incompetent. So I have mixed review. I will stay with Precision and recommend to my neighbors and friends because of Bary and his willingness to make things right. But if Gary was the technician sent out, I would not purchase the service and would not recommend to friends, family and neighbors. Bary made the difference!
- Janice White
Thank you for your comments. We will certainly use them in our training. We look forward to serving you and your neighbors in the future.
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Laurel, MD
Excellent! The most fast service! He did a good job.
- Dawn Lim
We appreciate your comments and your business. Thank you for choosing Precision!
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Rockville, MD
Barry did a very professional job that will last for a long time with a 5 year warranty. He explains himself very well, and cares about his work. He made the garage look as if he had never been there.
- Gerald Stempler
Our customers love Barry! Thank you for your business!
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Germantown, MD
Excellent Service. Came on time, gave proper solution for door's problem with reasonable cost/explaination. Finished job on time.
- Tushar Dave
Thank you for choosing Precision for your garage door needs. We appreciate your business.
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Chevy Chase, MD
Excellent repair, on time and fast but very expensive!
- Giovanni Fantuzzi
Thank you for your business. We appreciate our customers!
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Rockville, MD
I found this company on line and read the reviews. I contacted Precision explaining my problems. The technician came and did everything that I wanted repaired and was such a gentleman. His knowledge and politeness,surprised me considering all the kind of people we meet for maintenance and repairs.
- Nadia Azumi
Thank you for your kind words about your experience with Precision. We look forward to serving you and your neighbors in the future.
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Gaithersburg, MD
Barry, your service tech arrived on time with a smile. We have been customers for years. Barry is a gentleman and a pro. He is definatly an important asset to your business in my book.
- Donald and Alice Simon
We appreciate your kind words and your business.
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White Plains, MD
I scheduled an appointment and they came when they wanted and I wasn't there. Precision needs to work on there Communication skills. I spoke with the owner and he also stated that he would give me a call back and he never did....Unfortunately, I will not be using them again.
- Kimberly Shuler
Thank you for giving us the opportunity to talk with you. Our technician called on the way, but your voicemail was full. He also came by your house when our manager called you to be told you wanted to be called at the other number. Our technician made two trips to your home. You will need to reschedule for a time you can be home. Thank you.
Bethesda, MD
Barry came to fix my door and was great. He was patient in walking me through the options and costs of repairing vs. replacing our garage door. I would absolutely recommend Barry and Precision to friends for any garage door related needs.
- Alon Vogel
Glad to hear it! Thank you for choosing Precision!
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Brandywine, MD
This was the best service we had and we have had many. Technician was honest and courteous, I highly recommend this company.
- Albert Macklin
Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.
Laurel, MD
Good service and prompt response and show up. Giving out a technician's name in advance is very reliable and trustable way to do business.
- Andy Ahn
Thank you for your business. We appreciate our customers!
Upper Marlboro, MD
Thanks Precision for honoring your warranty on my garage doors. My wife and I are very pleased with the responsive and professional service. The technician, Alan, was quick, precise and very efficient. We are happy with the service.
- Vann Jones
Thank you for your business. We appreciate our customers!
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Bowie, MD
I was very pleased that my technician showed up within the timeframe provided to me. I found Precision by a online search, and the work performed on my garage door has it operating again, and it was completed in a timely manner. Thanks
- Candace Matthews
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
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Laurel, MD
Terrific, timely, and professional service from a team that goes the extra mile to make their customers happy. I would not call anyone else.
- Joe Criscuoli
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
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Beltsville, MD
The service provided by Barry, JR and Cleveland was of the utmost in professionalism, knowledge and very courteous. My husband was ecstatic that he knew who would be arriving each day due to the photographs bding on the website. I contacted Precision on Monday and by noon on Wednesdays I had two new garage doors and new opener. I would highly recommended this company. THANK You so much!
- Phaedra Johnson
Thank you for your kind words about your experience with Precision. We look forward to serving you and your neighbors in the future.
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Chesapeake Beach, MD
I originally called Precision garage door repair because my door would not open. I was added to the schedule with a window from 8:00-12:00. I asked if the tech would call me before they arrived. I was told he would, however he didn't. He arrived around 11:15 and completed the job around 11:45. He mentioned that the garage door opener was installed poorly by Home Depot. He explained the problem was broken springs and some wire ...and quoted $565. It ended up being $585. I am confident everything was marked up,however I needed my garage door fixed because I had an appointment scheduled so I paid it. Alan doesn't seem to be a people person. He seemed irritated when I asked him several questions. Clearly when I am paying almost $600 I am going to ask questions. He gave my husband the same negative attitude when he spoke with him on the phone. He would probably be more successful not working with people if he is not a people person. In addition, if someone is not familiar with the parts of the garage door vs. garage door opener that was installed over 10 yrs. ago by the builder....it would be helpful for the tech to be patient and respond accordingly. While that is his area of expertise,he would feel the same way if he was dealing with something that he was not familiar with. Overall, I would not use their service again because of the unprofessional demeanor of the technician. It may have been a bad day...he may have just been grumpy and needed a hug ....I'm not sure but when you are in a service oriented business...the customer is the person you are serving and how you handle them can make or break your reputation. Finally , he used a square type of device to charge my account. He wasn't sure if it went through and I did not have time to check my account before he left because of several layers of security through the system. He wrote down my account number. I checked my account immediately after he left and I had been charged. I called the main office to inform them. Minutes later someone called back and said the tech just called and that he had charged my card again. He said he would refund it and send me a receipt which I thought was very professional. I will wait to see if my account is credited the duplicate charge.
- Debra Plater
Thank you for allowing me to discuss this problem with you. I have discussed this with my employee, and will use your comments in our training. Your card was refunded for the duplicate amount. We appreciate you bringing this to our attention, as we strive for excellent customer satisfaction.
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Bowie, MD
Great Service. Timely and very thorough.
- Kraig Lattimore
Thank you for choosing Precision for your garage door needs. We appreciate your business.
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Hyattsville, MD
Technician arrived on time. Made the repair needed. My only quibble would be the Technician saying that "I could have done this myself." I went to a professional so the work was done right. Price was reasonable. Would definitely use your company again.
- Robert & corey Short
Thank you for being a Precision Door customer!
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Silver Spring, MD
Great job guys . I couldn't be happier. Thank you
- Brett Roberts
Thank you for being a Precision Door customer!
Gaithersburg, MD
Service seems to be OK, however I am sitting here now at 10am waiting for a door installation, scheduled for 9, that does not appear on your schedule. What
- Jack Bell
We're glad we were able to complete this installation. Please know that we offer a window of time (8-12) in anticipation of traffic, etc.
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Potomac, MD
Excellent service
- Marvin Weiner
Thank you for being a Precision Door customer!
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Silver Spring, MD
I am so extremely pleased with the service performed by Derrick. The professionalism and technical abilities he demonstrated throughout the entire process (from scheduling to payment) were about the best of any company I have ever worked with. In an era when it seems everyone is out to keep the bottom line high without regard for developing a relationship with the customer and demonstrating commitment and pride for the work performed, working with Precision was like a breath of fresh air. Derrick spent a few moments assessing the issue and set to work repairing the problem. He also cleaned and fine tuned the track. To be honest, the doors have never run so quietly and smoothly as they do now. At the conclusion of doing the work, Derek mentioned a few things I could do to help maintain the doors and indicated the rollers may need to be replaced sometime in the next year or so. I elected to have him replace the rollers now, but did not feel any pressure to do so. It is hard to express just how very pleased I am with the service and the company! I will definitely use them again and would refer anyone to their company without any hesitation. Thank you.
- Sheri Downing-Futrell
Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.
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Accokeek, MD
Alan was prompt, he explained what was required to fix the problem. He was timely in completing the job, and was very professional and courteous.
- aaron bullock
We appreciate your kind words and your business.
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Chesapeake Beach, MD
Alan showed up 2 hours late. I contacted the main office 30 minutes after their scheduled window, she said he had a flat and would be there in an hour. 30 minutes later, Alan called and said he'd be there in an hour. Alan got out of his van and was on my property for less than a minute and said that the springs and entire system as well as door were shot and it would be cheaper for me to replace everything ($800 per door). I told him I wasn't in the position to buy 2 new garage doors and needed to do the minimum to get me through a few months and set aside money for replacements. He said $500-$600 and walked towards his van. He also said he wasn't going to charge me the "service fee." He would do me a favor and call it in as a sales call. Alan never removed a tool from his truck and was clearly uninterested in doing work on a Friday afternoon. I had an alternate, local contractor complete the repairs today. $65 cable and $65 trip charge, spring was still in good shape. Contractor said the door was at the end of its life, but should last about a year. I will be using them for the replacement, not Precision. If I could give less than 1 star, I would. It was a complete waste of a 1/2 day off work to wait for these jokers.
- Justin mackovyak
We apologize for the technician being so late. As you can imagine, we cannot anticipate difficulties that arise. Unfortunately, the doors were in need of replacement. Repairing them would not have been the best option at this time. Thank you for understanding.
Germantown, MD
Barry was on time, courteous, thorough and efficient. He identified the problem quickly (bad pulleys), changed them out, inspected the door and suggested easy maintenance steps I can take to keep things running smoothly. My door is now the quietest its been in years!
- Abhijit Dasgupta
Glad to hear it! Thank you for choosing Precision!
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Boyds, MD
Barry is the BEST. He had been to my home multiple times over the years and always is prompt and explains what is going on and what my options are. He is competent and friendly making the repair process more comfortable.
- Gail Palestine
Glad to hear it! Thank you for choosing Precision!
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I appreciated being advised of Alan's 30+ years of service and his demeanor and professionalism. This bolstered my confidence and put me at ease with the assurance that the work would be done properly and in a timely fashion. I was not disappointed.
- Andre Mickle