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OUR AVERAGE RATING 1 2 3 4 5 WITH 2,962 REVIEWS
OUR AVERAGE RATING
1 2 3 4 5 (2,962)

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about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 2962 reviews, averaging 4.87 Stars:
1 2 3 4 5
1 2 3 4 5
Date: 04/12/2014
Garage Door Opener Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician was very polite, very friendly and helpful, He is very professional. I am very satisfied with his job.

-

A Response from: Brian Tindall

We appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Opener
1 2 3 4 5
Date: 04/12/2014
Garage Door Opener Install
Clinton, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Yesterday, when I googled 'Garage Door Opener Repair, MD', Precision came up with excellent ratings. I called and was scheduled for next day (Saturday) service. THe receptionist was very congenial and professional. Upon receiving the email acknowledging the appointment, I visited the website and read about the technician. This is an excellent feature - getting to know and see who will be coming to your home. Alan arrived within the stated 2-hour timeframe; and immediately assessed the problem. We were given the choice of having a new motor installed today for $550, or waiting until Monday for a new $280 gear - because he didn't have the needed part on his truck. We neither wanted to wait 2 more days for our garage door to work, nor did either of us want to have to miss time at work to have the technician return on Monday. While the new PDS Precision 800 motor was quite pricey compared to the prices I'd seen online for a replacement Craftsman HP 2.0, the Precision is MUCH quieter. We are well pleased with the new garage door opener.

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A Response from: Brian Tindall

Thank you for taking the time to give us your review. We appreciate our customers.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
1 2 3 4 5
Date: 04/05/2014
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

From first contact, Precision was the right choice...the woman who took my original call was very helpful and guaranteed that my tech would be there between 3-5, and Mike E was even early for my appointment. Once Mike E arrived, he was great to deal with, as he inspected the entire works of my garage door, tightening anything that looked like it would later be a problem. Job was done right, and I would highly recommend Precision, and particularly, Mike E !!

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A Response from: Brian Tindall

Wow! Thanks for your kind words!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 04/02/2014
Broken Garage Door Spring Repair
Suitland, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Let's first start off with my scheduled time for my appointment, it was between 11am and 1pm on April 2, 2014 by 12:40 I had not received a call from the Tech or a representative of Precision Garage doors. I called Precision to ask if I was still on the schedule for my appointment I was told that the GM would give me a call back and he personally would come out to fix my garage door. I then received an email thanking me for my business and if my garage was serviced to my liking, but remember no one had not shown up yet.. At 1:25 Tech Alan T finally shows up to fix the door, I was quoted over the phone a price of $49.00 for the service fee and that the spring would be between $90.00 to $200.00 the tech quoted me $560 to fix the door!!!!! I informed the Tech that I had to leave for work at 1:45 he told me that he wished I had called the company back to tell them this so he wouldn't had to drive ALL THE WAY ACROSS TOWN! So if you do decide to use precision make sure you have the hole day to wait at home and wait a inflated quote, and the GM that will never call you back, by the way it's 10:30 pm on April 2, 2014 and I'm still waiting for this call!

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A Response from: Brian Tindall

So glad we were able to resolve this for you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 03/29/2014
Broken Garage Door Spring Repair
Suitland, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician was very knowledgeable and solved the problem on our garage door and recommended other repairs to make the doors safer. Very happy with your company.

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A Response from: Brian Tindall

We appreciate our customers! Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 03/29/2014
Broken Garage Door Spring Repair
Suitland, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician was very knowledgeable and solved the problem on our garage door and recommended other repairs to make the doors safer. Very happy with your company.

-

A Response from: Brian Tindall

Thanks for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 03/26/2014
Broken Garage Door Spring Repair
Ashton, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry was courteous and efficient. Showed up on time and completed job on time. I would use your company next time.

-

A Response from: Brian Tindall

Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
1 2 3 4 5
Date: 03/22/2014
Garage Door Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

We contacted Precision and was able to get an appointment rather quickly. The bracket supporting the rear trackand spring had pulled out of the ceiling. Michael arrived on time and reviewed our situation. He had a challenge finding the stud to reattach the bracket but now it's mounted better than before. Good work Michael. We will absolutely recommend Precision to anyone in need of repair or new replacement.

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A Response from: Brian Tindall

Thank you for your kind words about Mike. We appreciate your business.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 03/22/2014
Install Garage Doors
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The new garage door, springs, track, etc. were installed very promptly at a very reasonable price.

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A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs.

Service Provided:
Install Garage Doors
Product:
Garage Doors
1 2 3 4 5
Date: 03/16/2014
Broken Garage Door Spring Repair
Glenn Dale, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Professionally installed and I was able to get same day service. I was impressed.

-

A Response from: Brian Tindall

Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 03/14/2014
Garage Door Repair
Potomac, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry has done repairs for us over the past 10 years. He is honest, dependable, knowledgeable and seems to take pride in his work. He is a pleasure to work with!

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A Response from: Brian Tindall

Thank you for your continued business and confidence in Barry!

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 03/14/2014
Garage Door Repair
Potomac, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry has done repairs for us over the past 10 years. He is honest, dependable, knowledgeable and seems to take pride in his work. He is a pleasure to work with!

-

A Response from: Brian Tindall

We appreciate your kind words about Barry!

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 03/13/2014
Garage Door Opener Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Prompt, professional, and courteous service.

-

A Response from: Brian Tindall

Thank you for choosing Precision!

Service Provided:
Garage Door Opener Repair
Product:
Rollers
1 2 3 4 5
Date: 03/13/2014
Broken Garage Door Spring Repair
Potomac, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry serviced my three garage doors. He was quick, efficient and explained thoroughly what he had done and why. Very satisfied.

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A Response from: Brian Tindall

Our customers love Barry!

Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 03/10/2014
Broken Garage Door Spring Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

So much unexpected costs with my garage door broken spring repair. The technician  is quite a saleman; from the beginning of the estimate of the job, additional cost after another, it was one spring that broke but ended up with two sping replacements done, then I needed a new motor trolley replacement as well, the total job cost me over$550. My garage door was repaired but I belive it's sure over priced:(

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A Response from: Brian Tindall

We appreciate your comments, and allowing us to speak with you to explain the reasoning behind needing the second spring.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 03/08/2014
Garage Door Repair
Clinton, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Your company delivered as promised. The technician was prompt, professional and took time to explain the problem. I am very pleased and would recommend your company without hesitation.

-

A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Garage Door Repair
Product:
Rollers
1 2 3 4 5
Date: 03/07/2014
Broken Garage Door Spring Repair
Fort Washington, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Our garage door would not open this morning. When I called Precision for help, Melissa scheduled an appointment for between 1 and 3 PM today. Alan arrived as scheduled and was able to replace the broken springs. He also reattached the door in a much more secure manner and worked with the motor settings so that the door now operates in a much smoother fashion. He was very helpful in demonstrating how to oil the hinges and rollers and made a recommendation for a future repair that will be needed. It is now 3:30 and the work is complete. We are very happy customers who will definitely call on Precision again in the future.

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A Response from: Brian Tindall

Thank you for your comments and your business. We will share your comments with Alan.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 03/06/2014
Garage Door Repair
Bethesda, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My wife reported that Barry did a great, very professional job on repairing our doors. Thanks.

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A Response from: Brian Tindall

Thank you for choosing Precision!

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 03/05/2014
Garage Door Opener Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Hi! I had to call you this morning because my garage door wouldn't close. I'm very appreciative that you found time to get to me today so I didn't have to worry about it overnight. I have you in my file for the next time I need service. Thank you. Sue

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A Response from: Brian Tindall

Thank you, Sue! We appreciate your comments and your business.

Service Provided:
Garage Door Opener Repair
Product:
Springs
1 2 3 4 5
Date: 03/04/2014
Garage Door Opener Repair
Rockville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

May not be the cheapest, but GREAT service!! Barry did an excellent job.

-

A Response from: Brian Tindall

Thank you for choosing Precision. We appreciate your business and your comments about Barry.

Service Provided:
Garage Door Opener Repair
1 2 3 4 5
Date: 03/02/2014
Garage Door Opener Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I had an issue with my garage door not raising all the way or staying closed. I called and Precision was able to look at the door on a Saturday. This was a big help to me since I wasn't able to take off during the week. The technician was on time, very professional and explained what options I had to repair the door opener. I opted to replace the limit switch. He quickly replaced the switch, tightened the door chair and also oiled the garage door track. The door now opens smoothly and raises and closes completely. Barry was very professional and showed me exactly what the issue was. I highly recommend Precision and will be calling again in the future if I have any other problems with the door.

-

A Response from: Brian Tindall

We appreciate your business. Thank you for choosing Precision for your garage door needs.

Service Provided:
Garage Door Opener Repair
Product:
Opener
1 2 3 4 5
Date: 03/01/2014
Garage Door Repair
Poolesville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The service provided by Barry was 6 Stars. Barry explained everything thoroughly and easily. Before I knew it the work was done and the door and opener worked better than at any point in the 28 years we owned our home. I will definitely let my friends know what great service Barry and Precision performed.

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A Response from: Brian Tindall

Thank you! We appreciate your kind words about Barry. Our customers love him! Thank you for your business.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 02/27/2014
Broken Garage Door Spring Repair
Rockville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very pleasant and professional. He came on time too!

-

A Response from: Brian Tindall

Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 02/26/2014
Broken Garage Door Spring Repair
Boyds, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Nice job! Thank you Barry.

-

A Response from: Brian Tindall

Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/25/2014
Broken Garage Door Spring Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I did not have the work performed. From the discussion with Melissa on the phone, despite my very clear description of my door and springs, and asking for an estimate she was intentionally vague and gave an estimate of $250 max. When the service staff member arrived (he was genuine - good guy and no fault of his) he said we recommend replacing both springs, which is what I wanted, at $190 each + a ball joint (?) so it will be $515... classic bait and switch... get in my house w/ vague phone quote of $250 and bump to $515 in person and I'll do it? NO! I will not have Precision door install the springs. Even if it SHOULD cost $600, if another vendor is honest with the estimate ON THE PHONE - 1ST CALL, I'll pay it. You guys are GOUGING people at $515... the springs shouldn't cost me any more than $88 (http://www.homedepot.com/s/garage%2520springs%2520.218?NCNI-5). I need two winding bars ($30) and some instructions...http://ddmgaragedoors.com/index.php Labor? $90 an hour. So the whole job shouldn't be more than $200 to $250 for 40 minutes work?

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A Response from: Brian Tindall

It is difficult for the person who answers the phone to see what is actually wrong with your door. Our technicians are trained to diagnose and repair the door. We certainly do not recommend any work that is not needed. As always, it is your decision to have the work completed. You also need to know that all springs are different, and do not hold up with the integrity of the springs we use. Thank you for sharing your concerns

Service Provided:
Broken Garage Door Spring Repair
1 2 3 4 5
Date: 02/24/2014
Garage Door Opener Install
Potomac, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry did a fine job replacing my 14-year-old opener. He arrived on time, explained the problem with the old opener, described the alternatives, and installed the new opener expeditiously.

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A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
1 2 3 4 5
Date: 02/22/2014
Broken Garage Door Spring Repair
Boyds, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was quite disappointed in with this experience. My worst with any service repair over the last 20 years for anything in house. I was quoted lifetime warranty on the phone, and i was also quoted that labor is included in the material price. But it turned out warranty was only 5 years and labor was extra. I was in a corner as needed to get somewhere today otherwise would not have gotten the work done. I was asked to pay in advance which again puts a bad taste to begin with....as a result i did not even tip the technician (which is what i generally do). I would have rated it even worse, but towards the end the technician did a good job and made my experience a little better. A 2-3 inch ballbearing coupling for $45. I am an engineer and know what those cost. That is an obnoxious price and taking advantage of the customer when he is already hooked and technician is at the door.

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A Response from: Brian Tindall

Thank you for your comments. We appreciate your input and allowing us to discuss with you over the phone. Our technicians do a great job of explaining to you, since they are in your garage. The person who answers the phone is not in your garage and cannot not see what is needed.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/21/2014
Broken Garage Door Spring Repair
Glenn Dale, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent service! Timely, friendly, and competant... Michael called in advance to give me his estimated time of arrival. He was very detailed in his assessment. He performed the work in an expeditious manner. Before leaving, he performed a walk-thru with me of all services provided and showed me where my springs had worn down and one was broke. I will definitely use Precsion again!!

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A Response from: Brian Tindall

Thank you for your kind words about Mike. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 02/20/2014
Garage Door Repair
Riva, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Same Technician we had in October for the other door repair. Really competent and states the facts plain. We were given a 2 hour window and they called about 30 minutes into the beginning of that window to explain how much longer it would be until he arrived. Nice guy! thank you! I will be recommending to others.

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A Response from: Brian Tindall

Thank you for your comments, and your business. We appreciate our customers.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 02/18/2014
Broken Garage Door Spring Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thanks so much for rescuing me. My garage door did not open all the way causing damage when I backed out. You found a way to get to the issue right away so the garage door would not be open overnight. My service man was prompt, polite, compassionate, professional and fixed my door in about 20 minutes. I was impressed from start to finish. I appreciate the photos of your staff - that gives an extra level of security and shows you care about your customer and your staff at a very high level. I was so pleased with everything that I have referred a co-worker for service on her garage door. I agree the price was a little more than I expected but I am ok with it since I got what I paid for - prompt, compassionate, outstanding work. Thanks so much.

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A Response from: Brian Tindall

We appreciate your comments and your business. Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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Washington DC Area

(202) 684-7282

(202) 684-7282
Bethesda | Silver Spring Area

(301) 893-7659

(301) 893-7659
Clinton Area

(301) 485-6848

(301) 485-6848
Gaithersburg | Germantown Area

(301) 363-4052

(301) 363-4052
Laurel Area

(301) 358-0637

(301) 358-0637
Edgewater Area

(410) 260-0966

(410) 260-0966
Waldorf | La Plata Area

(301) 747-3185

(301) 747-3185
Frederick Area

(301) 620-0488

(301) 620-0488
Precision Garage Door of Frederick
Office: (240) 549-5777
1090 W Patrick St
Unit 1A
Frederick, MD 21703
Precision Garage Door
Office: 301-610-3006
525 W Main St
Unit 151
Laurel, MD 20707
Precision Garage Door Service of Rockville
Office: 240-228-8030
15736 Crabbs Branch Way
Unit Business 2
Derwood, MD 208555

Licenses

MHIC#
138079
D.C. License
420220000112