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OUR AVERAGE RATING 1 2 3 4 5 WITH 3,091 REVIEWS
OUR AVERAGE RATING
1 2 3 4 5 (3,091)

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Read what people are saying
about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 3094 reviews, averaging 4.87 Stars:
1 2 3 4 5
1 2 3 4 5
Date: 03/05/2014
Garage Door Opener Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Hi! I had to call you this morning because my garage door wouldn't close. I'm very appreciative that you found time to get to me today so I didn't have to worry about it overnight. I have you in my file for the next time I need service. Thank you. Sue

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A Response from: Brian Tindall

Thank you, Sue! We appreciate your comments and your business.

Service Provided:
Garage Door Opener Repair
Product:
Springs
1 2 3 4 5
Date: 03/04/2014
Garage Door Opener Repair
Rockville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

May not be the cheapest, but GREAT service!! Barry did an excellent job.

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A Response from: Brian Tindall

Thank you for choosing Precision. We appreciate your business and your comments about Barry.

Service Provided:
Garage Door Opener Repair
1 2 3 4 5
Date: 03/02/2014
Garage Door Opener Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I had an issue with my garage door not raising all the way or staying closed. I called and Precision was able to look at the door on a Saturday. This was a big help to me since I wasn't able to take off during the week. The technician was on time, very professional and explained what options I had to repair the door opener. I opted to replace the limit switch. He quickly replaced the switch, tightened the door chair and also oiled the garage door track. The door now opens smoothly and raises and closes completely. Barry was very professional and showed me exactly what the issue was. I highly recommend Precision and will be calling again in the future if I have any other problems with the door.

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A Response from: Brian Tindall

We appreciate your business. Thank you for choosing Precision for your garage door needs.

Service Provided:
Garage Door Opener Repair
Product:
Opener
1 2 3 4 5
Date: 03/01/2014
Garage Door Repair
Poolesville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The service provided by Barry was 6 Stars. Barry explained everything thoroughly and easily. Before I knew it the work was done and the door and opener worked better than at any point in the 28 years we owned our home. I will definitely let my friends know what great service Barry and Precision performed.

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A Response from: Brian Tindall

Thank you! We appreciate your kind words about Barry. Our customers love him! Thank you for your business.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 02/27/2014
Broken Garage Door Spring Repair
Rockville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very pleasant and professional. He came on time too!

-

A Response from: Brian Tindall

Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 02/26/2014
Broken Garage Door Spring Repair
Boyds, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Nice job! Thank you Barry.

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A Response from: Brian Tindall

Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/25/2014
Broken Garage Door Spring Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I did not have the work performed. From the discussion with Melissa on the phone, despite my very clear description of my door and springs, and asking for an estimate she was intentionally vague and gave an estimate of $250 max. When the service staff member arrived (he was genuine - good guy and no fault of his) he said we recommend replacing both springs, which is what I wanted, at $190 each + a ball joint (?) so it will be $515... classic bait and switch... get in my house w/ vague phone quote of $250 and bump to $515 in person and I'll do it? NO! I will not have Precision door install the springs. Even if it SHOULD cost $600, if another vendor is honest with the estimate ON THE PHONE - 1ST CALL, I'll pay it. You guys are GOUGING people at $515... the springs shouldn't cost me any more than $88 (http://www.homedepot.com/s/garage%2520springs%2520.218?NCNI-5). I need two winding bars ($30) and some instructions...http://ddmgaragedoors.com/index.php Labor? $90 an hour. So the whole job shouldn't be more than $200 to $250 for 40 minutes work?

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A Response from: Brian Tindall

It is difficult for the person who answers the phone to see what is actually wrong with your door. Our technicians are trained to diagnose and repair the door. We certainly do not recommend any work that is not needed. As always, it is your decision to have the work completed. You also need to know that all springs are different, and do not hold up with the integrity of the springs we use. Thank you for sharing your concerns

Service Provided:
Broken Garage Door Spring Repair
1 2 3 4 5
Date: 02/24/2014
Garage Door Opener Install
Potomac, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry did a fine job replacing my 14-year-old opener. He arrived on time, explained the problem with the old opener, described the alternatives, and installed the new opener expeditiously.

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A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
1 2 3 4 5
Date: 02/22/2014
Broken Garage Door Spring Repair
Boyds, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was quite disappointed in with this experience. My worst with any service repair over the last 20 years for anything in house. I was quoted lifetime warranty on the phone, and i was also quoted that labor is included in the material price. But it turned out warranty was only 5 years and labor was extra. I was in a corner as needed to get somewhere today otherwise would not have gotten the work done. I was asked to pay in advance which again puts a bad taste to begin with....as a result i did not even tip the technician (which is what i generally do). I would have rated it even worse, but towards the end the technician did a good job and made my experience a little better. A 2-3 inch ballbearing coupling for $45. I am an engineer and know what those cost. That is an obnoxious price and taking advantage of the customer when he is already hooked and technician is at the door.

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A Response from: Brian Tindall

Thank you for your comments. We appreciate your input and allowing us to discuss with you over the phone. Our technicians do a great job of explaining to you, since they are in your garage. The person who answers the phone is not in your garage and cannot not see what is needed.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/21/2014
Broken Garage Door Spring Repair
Glenn Dale, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent service! Timely, friendly, and competant... Michael called in advance to give me his estimated time of arrival. He was very detailed in his assessment. He performed the work in an expeditious manner. Before leaving, he performed a walk-thru with me of all services provided and showed me where my springs had worn down and one was broke. I will definitely use Precsion again!!

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A Response from: Brian Tindall

Thank you for your kind words about Mike. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 02/20/2014
Garage Door Repair
Riva, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Same Technician we had in October for the other door repair. Really competent and states the facts plain. We were given a 2 hour window and they called about 30 minutes into the beginning of that window to explain how much longer it would be until he arrived. Nice guy! thank you! I will be recommending to others.

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A Response from: Brian Tindall

Thank you for your comments, and your business. We appreciate our customers.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 02/18/2014
Broken Garage Door Spring Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thanks so much for rescuing me. My garage door did not open all the way causing damage when I backed out. You found a way to get to the issue right away so the garage door would not be open overnight. My service man was prompt, polite, compassionate, professional and fixed my door in about 20 minutes. I was impressed from start to finish. I appreciate the photos of your staff - that gives an extra level of security and shows you care about your customer and your staff at a very high level. I was so pleased with everything that I have referred a co-worker for service on her garage door. I agree the price was a little more than I expected but I am ok with it since I got what I paid for - prompt, compassionate, outstanding work. Thanks so much.

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A Response from: Brian Tindall

We appreciate your comments and your business. Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/16/2014
Garage Door Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

We have been dealing with Precision for many years and almost 100% of the time Barry comes out to service our garage. We can't say enough good things about him and his work ethic, professionalism, honesty, etc. He is a huge asset to your company and I would make sure he is well taken care of, as we only want him coming to assist us.

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A Response from: Brian Tindall

Awesome comments! We feel the same way! Thank you for your continued business with Precision.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 02/12/2014
Broken Garage Door Spring Repair
Edgewater, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This is the second time that we have used Precision for repairs. We have very heavy/large doors, but Alan came in and assessed the situation and made the perfect recommendation/quote. He came back when he said he would and completed the job in a timely and clean manner. Now we don

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A Response from: Brian Tindall

Thank you for choosing Precision for a second time. Our technicians work hard to please every customer.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/10/2014
Garage Door Opener Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I am so very pleased with the service I received from your technician, Barry. He was so professional and knowledgeable and helped me make a decision about what was needed in order to alleviate the problem we were having with our garage door. From the phone call to your office, to the completion of the job, I couldn't have been happier. Thank you!

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A Response from: Brian Tindall

Barry does a great job, and our customers love him! Thank you for your comments.

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
1 2 3 4 5
Date: 02/10/2014
Garage Door Opener Install
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alvin was a knowledgeable service technician who displayed the utmost professionalism. I am so impressed with his service that I will be using precision every time from here on out!

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A Response from: Brian Tindall

Thank you! We appreciate your comments and your business. We will definitely share this with Alan.

Service Provided:
Garage Door Opener Install
Product:
Opener
1 2 3 4 5
Date: 02/07/2014
Garage Door Opener Install
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry was the technician preforming the repair/installation on my garage door. He performed in a professional, knowledgeable, and courteous manner(in other words, he knows his stuff). I believe he is a great asset to the business and think that they would be proud that he represents their company name.

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A Response from: Brian Tindall

We also believe Barry is a great asset. He's been with us a long time, and truly cares about his work and his customers.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
1 2 3 4 5
Date: 02/05/2014
Broken Garage Door Spring Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Same day service was fantastic. Alan was very courteous, professional and was prepared to make the needed spring repairs right away. A+

-

A Response from: Brian Tindall

Thank you for your kind words.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/05/2014
Garage Door Opener Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alan identified the problem almost immediately. It took about 15 mins to repair the problem. He was professional, quick, and friendly.

-

A Response from: Brian Tindall

Thank you for your comments on Alan. We appreciate your business.

Service Provided:
Garage Door Opener Repair
Product:
Cables
1 2 3 4 5
Date: 02/01/2014
Broken Garage Door Spring Repair
Damascus, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This seemed a little pricy for a 45 minute repair, but the technician was very polite and professional. He was very knowledgeable and explained everything in detail. He went over the proper way to lubricate the door (and parts).

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A Response from: Brian Tindall

We appreciate your business! Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 01/29/2014
Garage Door Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My technician was very professional, extremely polite and arrived on time. He explained to me the different option I had for my repair and at what price. I like the fact that I was able to get an appointment so fast. Overall I had a great experience with this company

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A Response from: Brian Tindall

Thank you for taking the time to write a review. We appreciate our customers!

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 01/27/2014
Broken Garage Door Spring Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry came out and replaced the broken cable on one of our garage door. He was very professional and took time to explain what he was doing and provided some tips on how to maintain the garage doors. He even greased the chain and the roller track on one of the garage door. I gave 4 star as I found the price of the cables seems to be a little higher than the other competitor but I would definitely use them again if ever my garage doors need fixing again. Just a tip to others, they replace things in pairs even if only one is broken (i.e. cables or springs).

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A Response from: Brian Tindall

Our customers love Barry! We've been hearing comments like yours for years! Thank you for choosing Precision.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 01/27/2014
Broken Garage Door Spring Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I like how you provide Employee info so the customer will already know who to expect. My experience was good but Alan thought that I needed a new garage door opener. It turns out that he had miss-adjusted it but I was able to properly adjust it a couple of days later. I have never used a service like this so I was surprised to learn that you aren't open on Sundays. It seems like offering some Sunday service would prevent some customers from having to use leave during the week or to have to wait for a Saturday appointment.

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A Response from: Brian Tindall

Thank you for your kind words about Alan. We appreciate our customers!

Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
1 2 3 4 5
Date: 01/26/2014
Broken Garage Door Spring Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

These guys were great. For some reason my energy efficient lights messed with my system, they fixed it in a few minutes. And did not even try and nickel and dime me for the diagnostics and time and distance fees. They were professional about calling before arriving, and on time! Thanks guys, I will recommend you to anyone, and use you going forward

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A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 01/21/2014
Broken Garage Door Spring Repair
Prince Frederick, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician Mike was very professional and did a great job. I would definitely recommend this company.

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A Response from: Brian Tindall

Thank you for choosing Precision! We appreciate our customers!

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
1 2 3 4 5
Date: 01/20/2014
Broken Garage Door Spring Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry provided excellent service. He was punctual and patient. He provided many recommendations to prolong the life of my garage door. I would highly recommend your services to anyone.

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A Response from: Brian Tindall

Thank you for your recommendations! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 01/19/2014
Garage Door Opener Install
Damascus, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

First I thought the amount was pretty steep to install a openet and conversion, but after dealing with barry, I know the money was well worth it. Barry is the best tech ever. He was super nice and explained everything. Great job.

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A Response from: Brian Tindall

We think so, as well! Thank you for your business!

Service Provided:
Garage Door Opener Install
Product:
Opener
1 2 3 4 5
Date: 01/18/2014
Broken Garage Door Spring Repair
Potomac, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician arrived on time. He knew exactly what to do. He fixed the problem in a timely way and showed me what he did. The price was reasonable and less than I thought it would be! The technician was really nice. I was very happy.

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A Response from: Brian Tindall

We appreciate your comments and especially, your business! Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 01/17/2014
Garage Door Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

From start to finish, I was very impressed with your customer service team. Barry did a fantastic job explaining the repairs needed before he started the job. There were no surprise fees at the end...just what I was quoted. Barry was very professional and did a superior job. Even though we don't have the best model garage door, it now sounds like it's the best out there. You've definitely got my future business and I will refer you to my friends and family. Thank you!

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A Response from: Brian Tindall

Thank you for your kind words. Customers love Barry!!!

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 01/17/2014
Broken Garage Door Spring Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Replaced broken garage door spring. Barry did a great job! Will recommend Precision to my friends!

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A Response from: Brian Tindall

Thank you for the recommendations! We love to hear from our satisfied customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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Washington DC Area (202) 684-7282
Bethesda | Silver Spring Area (301) 893-7659
Clinton Area (301) 485-6848
Gaithersburg | Germantown Area (301) 363-4052
Laurel Area (301) 358-0637
Edgewater Area (410) 260-0966
Waldorf | La Plata Area (301) 747-3185
Frederick Area (301) 620-0488
Precision Garage Door of Frederick
Office: (240) 549-5777
1090 W Patrick St
Unit 1A
Frederick, MD 21703
Precision Garage Door
Office: 301-610-3006
525 W Main St
Unit 151
Laurel, MD 20707
Precision Garage Door Service of Rockville
Office: 240-228-8030
15736 Crabbs Branch Way
Unit Business 2
Derwood, MD 208555

Licenses

MHIC#
138079
D.C. License
420220000112