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OUR AVERAGE RATING 1 2 3 4 5 WITH 2,890 REVIEWS
OUR AVERAGE RATING
1 2 3 4 5 (2,890)

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Read what people are saying
about Precision Garage Door in:

Waldorf | La Plata Area, MD

Precision Garage Door of Washington DC Maryland Suburbs
has received 207 reviews, averaging 4.81 Stars:
1 2 3 4 5
1 2 3 4 5
Date: 03/31/2015
Broken Garage Door Spring Repair
Indian Head, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My technician was Alan. He was courteous, professional, competent, prompt efficient. He explained how the new equipment he installed is better than the original and what I needed to do to keep my door working properly. My door is working better than before it needed repair. I found your company via a Google search. The reviews written by your customers helped me choose you. Add me to the list of highly satisfied customers!

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A Response from: Harry

We certainly will! Thank you for choosing Precision for your garage door needs!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 03/13/2015
Broken Garage Door Spring Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

outstanding service. We use company again when needed.

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A Response from: Harry

Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/14/2015
Broken Garage Door Spring Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

From the moment I contacted Precision Garage customer services to the completion of my repairs, was nothing but a positive experience. Your technician Mike was Professional, Friendly, and, Knowledgeable. He provided me with a call to inform me that he was in route to my house, once he arrived he greeted me with a smile, assessed the damage and immediately made me feel confident and comfortable with his ability to make the necessary repairs to my garage. Upon completion of the repairs he offered me recommendations to maintain the best performance from my garage door. Mike also provided me with a detailed breakdown of my fees for services provided. I would use and recommend this company anytime.

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A Response from: Harry

Thank you for taking the time to review your service with us. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 01/25/2015
Garage Door Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I give 4 stars. I would have given 5 stars but the technician called me at the end of the Appointed time to tell me he was sick and he could not make the appt. True to his word, he did arrive at the appointed time the next working day. He was courteous and very professional. The Job was completed in a timely manner

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A Response from: Harry

Thank you for understanding that our employees do occasionally get sick, but glad that we were able to get to you in a timely manner.

Service Provided:
Garage Door Repair
Product:
Rollers
1 2 3 4 5
Date: 12/05/2014
Garage Door Opener Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was charged $215 to re-hang my motor and make some adjustments. How do you justify that cost? I feel like I got duped.

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A Response from: Brian Tindall

We will try to contact you to explain the costs and the justification for the pricing. We strive to have happy customers. Thank you for your business.

Service Provided:
Garage Door Opener Repair
Product:
Opener
1 2 3 4 5
Date: 12/02/2014
Broken Garage Door Spring Repair
La Plata, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Although the service was good it was VERY expensive, Over $500 for 2 new springs, rollers and cable on one door.... the parts cost about $150 max, the serviceman was only at my home one hour. I couldn't even get the $50 service charge credited. Merry Christmas

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A Response from: Brian Tindall

Thank you for allowing us to explain the costs to you, along with the work that was done. We will do a better job of explaining that at the time of service.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 10/26/2014
Broken Garage Door Spring Repair
White Plains, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I scheduled an appointment and they came when they wanted and I wasn't there. Precision needs to work on there Communication skills. I spoke with the owner and he also stated that he would give me a call back and he never did....Unfortunately, I will not be using them again.

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A Response from: Brian Tindall

Thank you for giving us the opportunity to talk with you. Our technician called on the way, but your voicemail was full. He also came by your house when our manager called you to be told you wanted to be called at the other number. Our technician made two trips to your home. You will need to reschedule for a time you can be home. Thank you.

Service Provided:
Broken Garage Door Spring Repair
1 2 3 4 5
Date: 09/25/2014
Broken Garage Door Spring Repair
Hughesville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Mr. Alan T was extremely professional and courteous. He fixed my garage door within 40 mins of his arrival! He also provided some good info for replacement of our garage door motor in the future. I'll be calling Precision again when the time comes. Thanks so much!

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A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 08/24/2014
Broken Garage Door Spring Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent service. Our door broke around 7pm on Friday, we found Precision online, called and got an appointment for Saturday morning. The repairman arrived within the quoted time frame. He was friendly, very efficient, and had our door fixed within an hour. I was impressed with this company from start to finish. I would highly recommend Precision to anyone who has issues with their garage door. So glad I found this company.

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A Response from: Brian Tindall

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 08/02/2014
Garage Door Opener Repair
La Plata, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Same day service; arrived right on time. Alan was very professional and helpful. Diagnosed the problem and repaired very quickly. I would recommend this company for garage door repair.

-

A Response from: Brian Tindall

We appreciate your kind words and your business.

Service Provided:
Garage Door Opener Repair
Product:
Springs
1 2 3 4 5
Date: 07/14/2014
Broken Garage Door Spring Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Mr. Barry was very professional, and explained everything that he was doing and did in detail. You guys have a very good tech working for your company.

-

A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 06/18/2014
Broken Garage Door Spring Repair
Port Tobacco, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Your technician was very professional and courteous. He performed very well in spite of the heat wave! Unfortunately he had to make another trip with another part (a large 18' rod for top of garage door) which needed to be replaced along with the springs.

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A Response from: Brian Tindall

Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 05/09/2014
Broken Garage Door Spring Repair
Bel Alton, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Great service. The repair was scheduled and done on the same day, really half day. Tech Alan was prompt and professional. Couldn't have asked for a better experience. He replaced the broken spring quickly and allowed me to decide whether I wanted to replace the other spring now or later although he recommended now. No pressure and very easy to talk to. I would recommend this company and Alan to friends.

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A Response from: Brian Tindall

Thank you for your kind words about Alan and our business. We appreciate our customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/10/2014
Garage Door Opener Install
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alvin was a knowledgeable service technician who displayed the utmost professionalism. I am so impressed with his service that I will be using precision every time from here on out!

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A Response from: Brian Tindall

Thank you! We appreciate your comments and your business. We will definitely share this with Alan.

Service Provided:
Garage Door Opener Install
Product:
Opener
1 2 3 4 5
Date: 02/05/2014
Garage Door Opener Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alan identified the problem almost immediately. It took about 15 mins to repair the problem. He was professional, quick, and friendly.

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A Response from: Brian Tindall

Thank you for your comments on Alan. We appreciate your business.

Service Provided:
Garage Door Opener Repair
Product:
Cables
1 2 3 4 5
Date: 01/02/2014
Garage Door Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alan was great! The door was off its track, stuck open, it was pouring down rain, and it was questionable as to whether he'd be able to reposition the track and wrangle the big door by himself without it falling on him, but he got right to work. In no time he was done! All fixed and better than before. He was very knowledgeable, efficient, personable, and competent. Sometimes it can be daunting to use a company you don't know in an emergency, but thanks to Alan's professionalism, we now have a go-to garage door company. Thanks.

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A Response from: Brian Tindall

Thank you for your kind words about Alan. We try to make sure all of our customers are pleased with the service and professionalism. Thank you for mentioning the weather. Our guys are out there working hard in all kinds of weather.

Service Provided:
Garage Door Repair
Product:
Cables
1 2 3 4 5
Date: 12/17/2013
Garage Door Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I found Precision Door Service on Google. I was impressed by what I saw online. However I chose not to do business with them because of the unprofessional attitude the technician (Alan) displayed when he came out to inspect the garage door. I called Precision Door Service to request a tech to look at the door because of some minor damage to the door that was caused by the opener that wasn't installed correctly by the builders and over time it cause too much stress on the unsupported part of the door and consequently it was not closing all the way. When Alan came out to look at it he did not take the time to inspect it but instead he imediately tried to sell me a new door without any offering any other options. He said that he'd been doing this for quite a while and that the only option was to purchase a new door. I started asking questions about it because he didn't explain to my satisfaction his reasoning for recomending replacing the door and not trying to repair the door. As a result of that experience I chose another company to look at it and found out that all it required was to reinforce the the door so that the stress of the opener was placed on a more solid part of the door so that it could shut all the way. If this is the attitude of all of your technicians I think you should provide better training for your technicians so that in the future you won't lose business due to lack of training and professionalism.

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A Response from: Brian Tindall

In talking with our technician, there were a few items that we should have made a little more clear to you. Your door was not in good shape, and two sections needed to be replaced. Alan recommended a new door, and he contacted our door consultant to speak with you. You were given a special discounted price for a new door, of which you offered $475 less. We could not match that price, so you chose not to purchase. That is totally fine with us, but you contacted another company with provided you with a "temporary fix". We are not the lowest priced company, and recommend the necessary repairs/replacements for a safely working door, rather than just get our foot in the door to make a sale.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 10/24/2013
Broken Garage Door Spring Repair
La Plata, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The coil spring snapped last night. When I got home from my meeting and couldn't get the garage door to open, I went to check it out. The spring was broken. I called Precision's phone number expecting to get a recording, and a live person answered. I told her my problem, and she scheduled it for the next afternoon, in the time-slot I wanted. The service tech came out, and replace both springs in less than an hour. I was up and running in less than 24 hours. Thank you for great service.

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A Response from: Brian Tindall

We appreciate your kind words and your business. Thank you for choosing Precision for your garage door needs!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 10/19/2013
Broken Garage Door Spring Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I found them on google

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A Response from: Brian Tindall

Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 12/18/2012
Garage Door Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I am VERY disappointed with the experience I had. I was given an appointment time range between 10:00 am and 12:00. The technician arrived at 2:35. He walked to the garage door and as soon as I lowered the door, he said it would cost me $75.00. He sprayed some WD-40 and touched something on the garage door opener. I asked him repeatedly if that was going to fix the problem of the door going back up automatically instead of staying down when lowered. He said I needed to put WD-40 on it about every two weeks. I asked him what the $29.99 charge was for and was told that was just for him showing up. Before he drove away, I informed him that the door was still doing what I had originally made the call about. He then came back and lowered the door. It stayed down that time. He then told me that if I got tired of what it was doing I could call your company back and he would take $75.00 off the 500 dollar plus cost of replacing the motor. I feel that this was a rip-off. I still am not comfortable that my garage door will remain closed. I was charged 104 dollars for less than 10 minutes of service and the door is still not satisfactorily repaired. I will not contact this company again.

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A Response from: Brian Tindall

Thank you for your comments, and allowing us to discuss this with you. A refund was sent to you. We want our customers to be happy, and may have been lax in explaining everything to you. We look forward to doing business with you in the future.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 12/17/2012
Broken Garage Door Spring Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alan was very kind and efficient, and diagnosed our issue, which involved replacing the springs and bearing. He worked quickly to resolve it, and explained how the door was in better shape now. We are pleased with how efficient, and quickly Alan and Precision responded to our need, and at this busy time of year, we appreciate your help! Many thanks ~ Tom and Lynn Vinciguerra Waldorf MD

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A Response from: Brian Tindall

Thank you for your kind words. We try hard to make sure all of our customers are educated about their doors, and satisfied with their service.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 07/29/2012
Garage Door Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Picked you from Angie' List. Alan showed up on time, was very professional, found the problem quickly and fixed the issue very quickly. Great technician, thank you!

-

A Response from: Brian Tindall

Thank you for your quick review and kind words. We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Cables
1 2 3 4 5
Date: 05/12/2012
Garage Door Opener Repair
White Plains, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Prompt service. Fixed both garage door openers. Thanks.

-

Service Provided:
Garage Door Opener Repair
Product:
Rollers
1 2 3 4 5
Date: 04/02/2012
Broken Garage Door Spring Repair
Bryans Road, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I gave a 4 out of 5 because of price (thought it was a little too expensive) but otherwise punctuality and service is a 5/5.

-

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 04/01/2012
Broken Garage Door Spring Repair
White Plains, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alan was personable, experienced, prompt, courteous neat and professional!

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A Response from: Brian Tindall

We appreciate your comments!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 12/07/2011
Install Garage Doors
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very pleased!

-

James Q Service Provided:
Install Garage Doors
Installer: James Q
1 2 3 4 5
Date: 10/28/2011
Install Garage Doors
La Plata, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

JR and Dee were extremely professional and courteous. This was a rare exception experience with superb customer service. Great job, guys!

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A Response from: Brian Tindall

Thank you for your kind words. We are very pleased with our Precision technicians and the service they provide.

James Q Service Provided:
Install Garage Doors
Installer: James Q
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(202) 684-7282

(202) 684-7282
Bethesda | Silver Spring Area

(301) 893-7659

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(301) 485-6848

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(301) 363-4052

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Precision Garage Door of Frederick
Office: (240) 549-5777
1090 W Patrick St
Unit 1A
Frederick, MD 21703
Precision Garage Door
Office: 301-610-3006
525 W Main St
Unit 151
Laurel, MD 20707

Licenses

MHIC#
138079
D.C. License
420220000112