Garage Door Repair in Edgewater, MD - Page 4

Sarabeth Rodriguez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Barry was kind, courteous, professional and non-intimidating as he described the condition of garage door. We were so impressed that we decided to purchase the whole garage door. We are confident that if there is any other problem, precision will take care of it. Barry is an asset to your company!

John Lainhart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding response within a few hours of my calling for the needed service. And Barry who provided the service was OUTSTANDING -- totally knowledgeable and professional!!!

Liz Kreutzberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician called ahead to advise arrival time-was courteous and knowledgeable. Repair was done in a timely manner. Thought labor was a bit high.

K. Isiaq

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Was able to get an appointment for the next day! The tech( Derrick) was on time, courteous and professional. Thank you

Penny Carlson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Keith was very knowledgeable and it showed in how patiently he explained every detail of my repair. I would recommend him to anyone that is in need of a garage door repair or installation.

Christine Reinert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Doors installed 2 new doors with new openers 2 years ago and the doors are beautiful and work very well. They made selection of a door easy by bringing the samples to me. They were very responsive when I need a battery change this year.

Doris Brennan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The price was right!!! super fast, great job, Brian the technician very knowledgeable and professional. Very happy customer...Thank you!

Victor Cornellier

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Installer was prompt, professional, knowledgeable, and communicative. Would highly recommend.

Brian Burke

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Barry was very professional, competent and completed the spring replacement quickly. I recommend him and your company.

Dave Ford

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician Brian was great. He identified my problem, presented my options and answered all questions. He not only did a great install he helped me get my car button to work on the new opener and on an existing one.

John Gordon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Warranty repair on broken spring. Accomplished quickly and correctly. Great service! Highly recommended

Jose Diez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Barry and his partner (so sorry I can't recall his name) were on time, courteous and very professional. Job was done quickly. Thank you.

Kris Cmore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garage door broke in the morning, could not get car out because of broken spring. The guys showed up by noon were very polite, professional, willing to make recommendations, listen to my concerns and in the end left me with an almost new door that works the way it is supposed to with and QUALITY parts. No sales pressure, just honest recommendations and willingness to give me a better and safe door solution.

Leslie Hoffer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Door came to our house the next day after we called about our broken garage door. The repair man was on time and quickly assessed the problem. The door was fixed soon after that. I was very pleased with the service we received from them. I would highly recommend them and would call them again if the need arises.

Susan Godenick

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

same day service...professional workmanship...and good price great job!!

Cynthia Williams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Absolutely wonderful! Scheduled very quickly, great price, were there as promised and did great work! What more could you need? Highly recommend!!

David Burke

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased with the company and the service tech-- Barry, in particular. He was very knowledgeable and explained what was needed and why. He installed new rollers, adjusted the springs & belts, and open/close settings. When completed, the doors were quiet and operated more smoothly than when they were first installed. The company insured there was quick service too. A great experience--exceeded my expectations!

Chris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent response time, excellent service!

Terri Sponseller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good morning, Just want to say Thank you!! Monday mornings come too soon, especially yesterday. The main spring for our SINGLE double garage door snapped. I having a 7:30 appointment, my husband is long gone of course and I panicked. The door is over 400 lbs, need I say more! Calling my husband for HELP!!! Within 20 mins, an appointment was confirmed by email along with a time line that was FANTASTIC 8 -12 on MONDAY the same day. Hard to believe that customers still do matter. Also, the email included Technician's name and photo. That was wonderful. The entire morning went the same way. I received a call about an hour later, surprise! Oh yes the man Berry C was for real. Said he would be there at a certain time and yes he was on the minute. He was very well groomed, introduced himself and said we could get everything taken care off. He walked me through what he was going to need to do to take care of my problem. He didn't think it was a problem, so I feeling pretty good at this point. He said all the right things. I could tell he was a truly qualified professional in his industry. He gave me a cost estimate and time line to finish before the work started. Everything was perfect. I failed to mention how organized and clean his truck was, good to see. Thank you again for the opportunity to share this with you and please know you have a VERY Special Man representing your Company.

Heather Willoughby

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician Mike was fast, efficient, knowledgeable, friendly and helped rectify our situation quickly. We appreciated his help and support and will definitely use Precision in the future.

George Pavlidies

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our service tech Brian was great and knowledgable. I called on a Sunday night and someone from the company answered and scheduled my visit for the next day. Great service. The only suggestion, I was told the service call included the programming of my device, however, I learned from our tech that we are charged per device for programming. Thats the only difference between 4 star and 5 star for me.

Debra Plater

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I originally called Precision garage door repair because my door would not open. I was added to the schedule with a window from 8:00-12:00. I asked if the tech would call me before they arrived. I was told he would, however he didn't. He arrived around 11:15 and completed the job around 11:45. He mentioned that the garage door opener was installed poorly by Home Depot. He explained the problem was broken springs and some wire ...and quoted $565. It ended up being $585. I am confident everything was marked up,however I needed my garage door fixed because I had an appointment scheduled so I paid it. Alan doesn't seem to be a people person. He seemed irritated when I asked him several questions. Clearly when I am paying almost $600 I am going to ask questions. He gave my husband the same negative attitude when he spoke with him on the phone. He would probably be more successful not working with people if he is not a people person. In addition, if someone is not familiar with the parts of the garage door vs. garage door opener that was installed over 10 yrs. ago by the builder....it would be helpful for the tech to be patient and respond accordingly. While that is his area of expertise,he would feel the same way if he was dealing with something that he was not familiar with. Overall, I would not use their service again because of the unprofessional demeanor of the technician. It may have been a bad day...he may have just been grumpy and needed a hug ....I'm not sure but when you are in a service oriented business...the customer is the person you are serving and how you handle them can make or break your reputation. Finally , he used a square type of device to charge my account. He wasn't sure if it went through and I did not have time to check my account before he left because of several layers of security through the system. He wrote down my account number. I checked my account immediately after he left and I had been charged. I called the main office to inform them. Minutes later someone called back and said the tech just called and that he had charged my card again. He said he would refund it and send me a receipt which I thought was very professional. I will wait to see if my account is credited the duplicate charge.

Justin mackovyak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alan showed up 2 hours late. I contacted the main office 30 minutes after their scheduled window, she said he had a flat and would be there in an hour. 30 minutes later, Alan called and said he'd be there in an hour. Alan got out of his van and was on my property for less than a minute and said that the springs and entire system as well as door were shot and it would be cheaper for me to replace everything ($800 per door). I told him I wasn't in the position to buy 2 new garage doors and needed to do the minimum to get me through a few months and set aside money for replacements. He said $500-$600 and walked towards his van. He also said he wasn't going to charge me the "service fee." He would do me a favor and call it in as a sales call. Alan never removed a tool from his truck and was clearly uninterested in doing work on a Friday afternoon. I had an alternate, local contractor complete the repairs today. $65 cable and $65 trip charge, spring was still in good shape. Contractor said the door was at the end of its life, but should last about a year. I will be using them for the replacement, not Precision. If I could give less than 1 star, I would. It was a complete waste of a 1/2 day off work to wait for these jokers.

Terry Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a new garage door installed by another company in March 2014 by August 2014 the ceiling support began to fall. After 8 days of attempts to get them to do an emergency service call we gave up. I searched on line and found wonderful reviews about Precision. A call was made and in less than 24 hours we had an appointment, knew exactly which tech would be making the repair. The repair has been made and we couldn't be happier. We will be using Precision for all our garage door needs. Thanks Precision!!!

Gary Vinson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Michael E explained the offerings and gave me prices of repair vs replace for my openers. Since my existing chain openers were 12 years old, I opted to replace both (even though only one was broken). Michael was very helpful in explaining operation and warranty, and I was very satisfied with the installation. I think the price is a bit higher than big box stores, but I was glad to get a quick turnaround.

Charles Legrand

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alan provided excellent, concerned service. He was very knowledgeable, friendly, and fast. He even remembered servicing us previously. Good job and memory, Alan!! Keep up the great work and customer service.

Georgia Roach

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was able to get a service appointment to repair my garage door without having to wait days. The technician was on time, knowledgeable,and polite. I will recommend Precision and use them again.

Maryann Bloomquist

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Same Technician we had in October for the other door repair. Really competent and states the facts plain. We were given a 2 hour window and they called about 30 minutes into the beginning of that window to explain how much longer it would be until he arrived. Nice guy! thank you! I will be recommending to others.

Bill Grimsley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is the second time that we have used Precision for repairs. We have very heavy/large doors, but Alan came in and assessed the situation and made the perfect recommendation/quote. He came back when he said he would and completed the job in a timely and clean manner. Now we don

Janice Ogden

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician Mike was very professional and did a great job. I would definitely recommend this company.