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OUR AVERAGE RATING 1 2 3 4 5 WITH 2,918 REVIEWS
OUR AVERAGE RATING
1 2 3 4 5 (2,918)

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about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 92 reviews, averaging 4.01 Stars:
1 2 3 4 5
1 2 3 4 5
Date: 11/18/2014
Garage Door Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry and Gary came out the day prior to making the repair and gave a price of $300 to make the repair and service fee. While making the repair, Gary told me I would need to buy a part for $90. I was upset because they had quoted one price an then told me another. I am retired and single and went to the bank and took money out of my IRA account and had the check already made out. Barry was very professional and courteous and agreed to make the repair without the extra charge. Gary was rude and incompetent. So I have mixed review. I will stay with Precision and recommend to my neighbors and friends because of Bary and his willingness to make things right. But if Gary was the technician sent out, I would not purchase the service and would not recommend to friends, family and neighbors. Bary made the difference!

-

A Response from: Brian Tindall

Thank you for your comments. We will certainly use them in our training. We look forward to serving you and your neighbors in the future.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 10/28/2014
Garage Door Opener Repair
Chevy Chase, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent repair, on time and fast but very expensive!

-

A Response from: Brian Tindall

Thank you for your business. We appreciate our customers!

Service Provided:
Garage Door Opener Repair
Product:
Opener
1 2 3 4 5
Date: 10/12/2014
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I was very pleased that my technician showed up within the timeframe provided to me. I found Precision by a online search, and the work performed on my garage door has it operating again, and it was completed in a timely manner. Thanks

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A Response from: Brian Tindall

We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 09/06/2014
Garage Door Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician was on time and courteous and knowledgeable. He took care of my problems in an expeditious manner.

-

A Response from: Brian Tindall

We appreciate your kind words and your business.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 09/04/2014
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The service was done within about an hour. Which was good. The technician showed up with in the designated appointment time. He diagnosed the problem and promptly went to work. He made good suggestions and now the garage door works much smoother then it has in the past. No problems.

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A Response from: Brian Tindall

Thank you for being a Precision Door customer!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 07/29/2014
Broken Garage Door Spring Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

2 years ago I had the garage door spring replaced by precision. Several days ago the spring broke. I called precision yesterday and a nice gentleman name Barry came out today. He explained to me the details of the work and what is covered in the warranty. He did a super job installing and getting the door properly balanced. I am very happy with the work that was done.

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A Response from: Brian Tindall

Thank you for your business and kind words about Barry.

Service Provided:
Broken Garage Door Spring Repair
1 2 3 4 5
Date: 05/12/2014
Garage Door Opener Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

you service technician was on time very polite and fixed the problem quickly. we would recommend you to family and friends

-

A Response from: Brian Tindall

Thank you for your comments and your business!

Service Provided:
Garage Door Opener Repair
Product:
Rollers
1 2 3 4 5
Date: 04/12/2014
Garage Door Opener Install
Clinton, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Yesterday, when I googled 'Garage Door Opener Repair, MD', Precision came up with excellent ratings. I called and was scheduled for next day (Saturday) service. THe receptionist was very congenial and professional. Upon receiving the email acknowledging the appointment, I visited the website and read about the technician. This is an excellent feature - getting to know and see who will be coming to your home. Alan arrived within the stated 2-hour timeframe; and immediately assessed the problem. We were given the choice of having a new motor installed today for $550, or waiting until Monday for a new $280 gear - because he didn't have the needed part on his truck. We neither wanted to wait 2 more days for our garage door to work, nor did either of us want to have to miss time at work to have the technician return on Monday. While the new PDS Precision 800 motor was quite pricey compared to the prices I'd seen online for a replacement Craftsman HP 2.0, the Precision is MUCH quieter. We are well pleased with the new garage door opener.

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A Response from: Brian Tindall

Thank you for taking the time to give us your review. We appreciate our customers.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
1 2 3 4 5
Date: 02/27/2014
Broken Garage Door Spring Repair
Rockville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Very pleasant and professional. He came on time too!

-

A Response from: Brian Tindall

Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 02/05/2014
Garage Door Opener Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alan identified the problem almost immediately. It took about 15 mins to repair the problem. He was professional, quick, and friendly.

-

A Response from: Brian Tindall

Thank you for your comments on Alan. We appreciate your business.

Service Provided:
Garage Door Opener Repair
Product:
Cables
1 2 3 4 5
Date: 02/01/2014
Broken Garage Door Spring Repair
Damascus, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This seemed a little pricy for a 45 minute repair, but the technician was very polite and professional. He was very knowledgeable and explained everything in detail. He went over the proper way to lubricate the door (and parts).

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A Response from: Brian Tindall

We appreciate your business! Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 01/27/2014
Broken Garage Door Spring Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry came out and replaced the broken cable on one of our garage door. He was very professional and took time to explain what he was doing and provided some tips on how to maintain the garage doors. He even greased the chain and the roller track on one of the garage door. I gave 4 star as I found the price of the cables seems to be a little higher than the other competitor but I would definitely use them again if ever my garage doors need fixing again. Just a tip to others, they replace things in pairs even if only one is broken (i.e. cables or springs).

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A Response from: Brian Tindall

Our customers love Barry! We've been hearing comments like yours for years! Thank you for choosing Precision.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 01/27/2014
Broken Garage Door Spring Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I like how you provide Employee info so the customer will already know who to expect. My experience was good but Alan thought that I needed a new garage door opener. It turns out that he had miss-adjusted it but I was able to properly adjust it a couple of days later. I have never used a service like this so I was surprised to learn that you aren't open on Sundays. It seems like offering some Sunday service would prevent some customers from having to use leave during the week or to have to wait for a Saturday appointment.

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A Response from: Brian Tindall

Thank you for your kind words about Alan. We appreciate our customers!

Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
1 2 3 4 5
Date: 09/05/2013
Broken Garage Door Spring Repair
Lothian, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Mike E was awesome, called me to let me know he was running late, very Kind and professional. great work, cleaned up after repair. little pricey but I guess you get what you pay for, high quality.

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A Response from: Brian Tindall

Thank you for your comments about Mike. Customers love him! We appreciate your business.

Michael E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Office Manager: Michael E
1 2 3 4 5
Date: 08/13/2013
Broken Garage Door Spring Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry was very courteous and professional. Arrived before his appointment.. and how often does that happen??? Even with my limited knowledge on Garage door repair, I didn't feel taken advantage of (ripped off). Strongly recommend Barry and his company.

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A Response from: Brian Tindall

Thank you for your kind words about Barry and Precision Garage Doors. We take pride in providing excellent service!

Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 07/16/2013
Broken Garage Door Spring Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Technician was polite and while he told me what was available, he did not try to sell me a lot of unneeded repairs. He was appropriately friendly. He showed up a little early and the job was completed quickly. I will use this company again if the need arises.

-

A Response from: Brian Tindall

Thank you for your comments and your business. We appreciate our customers!

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
1 2 3 4 5
Date: 05/31/2013
Broken Garage Door Spring Repair
Fort Washington, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Precision was recommended by the "Homeadvisor" website. The service was scheduled for 9AM today. I received a call from the office at 9:05AM saying the technician would be late and would call when he was on his way. In the meantime I went to another appointment whereas the technician called at 10:30AM saying he was at the property. I got back to the property in 15 minutes. He diagnosed the issue and made some suggestions such as servicing the current parts and purchasing a new door system. He left the name of your estimator so I can contact the owner to decide what they wanted to do. Technician was knowledgeable.

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A Response from: Brian Tindall

Thank you for your comments. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 05/21/2013
Garage Door Opener Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician came and quickly addressed the problem, He fixed it in a matter of minutes, he was very competent. The only small complaint would be that he was a little late but He fixed it so fast that it didn't even matter. If my garage door opener malfunctions again I will call Precision doors again. I really appreciated that fact that I could look up the person that was going to come, it made me feel safer.

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A Response from: Brian Tindall

Thank you for choosing Precision for your garage door needs!

Service Provided:
Garage Door Opener Repair
Product:
Cables
1 2 3 4 5
Date: 04/23/2013
Garage Door Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Things on the website that gave me confidence in Precision were the same-day service guarantee (which ended up being a bit misleading), the detailed info about 'Meet Our Team', and the customer feedback. Barry and Mike came out to repair my garage door which was experiencing a great amount of resistance and was not going up or down properly, even when the opener was disabled. Both gentlemen were EXTREMELY professional. Barry quickly diagnosed the problem, walked me thru the situation, and made specific recommendations as to resolution which included itemized costs. They worked quickly and when they were done my door worked better than it has in the past nine years! Regarding the same-day guarantee as posted on the website: I called a little before 10am but the soonest they could get a tech out was between 3pm-5pm the next day. I asked if that meant the service fee would be waived. After a very long time on hold, it was confirmed that it would be waived. However, when it came time to pay the bill and I questioned why the service fee was listed on the invoice (because I had been told it would be waived) I was told that the waiver couldn't be honored because the service I received was the re-build bundle (kinda like buying the value meal at McD's) and if the service fee was waived then I would need to pay for the re-build a la carte. So, in the end, there was no compensation for having to wait until the next day for service - I would have paid the same amount of money for the same service whether or not they came yesterday or today. I purposefully did not call another company to schedule same-day service (once I learned Precision couldn't come until the next day) thinking that I was being compensated $50 for waiting a day. I understand needing to be able to make a profit without giving away the shop but the same-day service guarantee is very misleading.

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A Response from: Brian Tindall

Thank you for your kind words. Actually, Barry already gave you a discount for not being able to come out that same day. He should have listed that on your invoice. We're glad you were pleased with the service you received.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 02/28/2013
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Garage door spring broke last night and precision doors was able to come out and fix it today. The technician, Barry C. Was extremely courteous and quite knowledgeable. He readily explained every aspect of the problem and the job to me. He was efficient on the job and got it done within an hour. Barry really is a keeper - he even swept out the garage - pleasant surprise!! Here is the negative however; the price was really high - bottom line, serious mark up on parts. The only reason for 4 stars. Doing the work yourself can be dangerous, so ou pay the price. Despite that, I would call them again.

-

A Response from: Brian Tindall

Thank you for your review, and for understanding that our technicians are highly trained and professional.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
1 2 3 4 5
Date: 10/02/2012
Garage Door Opener Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician was patient and charming and explained that there's a battery in my keypad...and it needed changing and that was all. I was relieved and happy about that BUT -- when I called the lady I spoke with was lovely and asked me a lot of questions about my garage door, but at no time did she suggest that I check the battery. That was the only fault I could find with your company and the service

-

A Response from: Brian Tindall

Thank you for your kind words about our technician. We are glad he was helpful. Those who answer the phones and schedule the service appointments are not technicians. They understand bout garage doors, but do not diagnose problems, because sometimes the keypad not working is an opener or spring problem. Thank you for your business.

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 08/09/2012
Garage Door Opener Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Technicians were friendly, courteous, and extremely professional. Barry explained what he found that required repair, why it needed repair, and the options available to me. I chose to repair the existing garage door opener. When he had removed the part that was causing the problem, he showed it to me and explained how the defect in the part was causing the symptoms I was seeing. I highly recommend Precision and would call them in the future without hesitation.

-

A Response from: Brian Tindall

We appreciate your kind words about Barry and confidence in Precision! Your experience with Barry is not uncommon. We hear this kind of review from most of his customers! Thank you for your business!

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 07/09/2012
Broken Garage Door Spring Repair
Riva, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The company sent a qualified tech., that was on time and did the garage door spring in a timley manor. I would recommend and would call again!

-

A Response from: Brian Tindall

Thank you for your kind words. Alan works hard to make sure his customers are pleased with the work he does!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 05/10/2012
Garage Door Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

JR was to call back after he check to see if he would have to order a new garrage door or if i was goingto go with three new panels for the door... JR just left me hanging, It was only going to take one hour to do this task.

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A Response from: Brian Tindall

Thank you for your email. JR always calls customers back within a day. Unfortunately he had an emergency with his mother, and could not call you back for 24 hours. I'm glad you were contacted today by JR and our office manager. Please contact us when you are ready to purchase your door.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 04/20/2012
Broken Garage Door Spring Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Technician arrived later than planned but the company did call a few hours before they were supose to arrive to let me know they were running behind schedule.... KUDDOS!! Repair was very quick and functions great.... I can now get into my garage again. :)

-

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 04/02/2012
Broken Garage Door Spring Repair
Bryans Road, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I gave a 4 out of 5 because of price (thought it was a little too expensive) but otherwise punctuality and service is a 5/5.

-

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 03/23/2012
Broken Garage Door Spring Repair
Harwood, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Good, efficient,fast work, but expensive.

-

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 02/23/2012
Broken Garage Door Spring Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellant service. Knowledgeable technicians

-

A Response from: Brian Tindall

The staff and management of Precision Garage Doors appreciate your kind words and your business. Thank you!

Service Provided:
Broken Garage Door Spring Repair
1 2 3 4 5
Date: 02/23/2012
Garage Door Opener Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Used them before and was happy with their service

-

A Response from: Brian Tindall

Thank you for your continued business, and your confidence with Precision Garage Doors!

Service Provided:
Garage Door Opener Repair
1 2 3 4 5
Date: 02/20/2012
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Assessment of service needed (hardware overhaul) was made quickly and the service was performed efficiently. Technician was helpful in explaining the assessment and addressing questions.

-

A Response from: Brian Tindall

Thank you for your review. We appreciate you comments, and look forward to doing business with you in the future.

Service Provided:
Broken Garage Door Spring Repair
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Washington DC Area

(202) 684-7282

(202) 684-7282
Bethesda | Silver Spring Area

(301) 893-7659

(301) 893-7659
Clinton Area

(301) 485-6848

(301) 485-6848
Gaithersburg | Germantown Area

(301) 363-4052

(301) 363-4052
Laurel Area

(301) 358-0637

(301) 358-0637
Edgewater Area

(410) 260-0966

(410) 260-0966
Waldorf | La Plata Area

(301) 747-3185

(301) 747-3185
Frederick Area

(301) 620-0488

(301) 620-0488
Precision Garage Door of Frederick
Office: (240) 549-5777
1090 W Patrick St
Unit 1A
Frederick, MD 21703
Precision Garage Door
Office: 301-610-3006
525 W Main St
Unit 151
Laurel, MD 20707
Precision Garage Door Service of Rockville
Office: 240-228-8030
15736 Crabbs Branch Way
Unit Business 2
Derwood, MD 208555

Licenses

MHIC#
138079
D.C. License
420220000112