Jake was very professional and efficient - great technician! Notwithstanding, I was a little taken aback with the total cost of repairs. Doing a quick Google search, replacement springs are approx. $25-45 for a set of 2 springs. I totally understand your position in the current market place. However, I would recommend a review of operations and production costs to bring down your price points. I paid a little over $900 for the replacement of 4 springs, cables, and rollers. I gave your company 4 stars based solely on customer service from first contact to my interactions with Jake. I would have easily given 5 stars if prices were more reasonable, in my opinion.
Response from Mike Brickner
Business Owner
Durward,
Thanks so much for leaving us a kind review of Jake and the customer service experience you had with us. In regard to pricing our springs are high cycle and powder coated to give you more cycles (opening & closing) of your door. We use the highest quality parts in the industry and often times prices on the internet are of inferior quality. We stand behind our products with the best warranty in the business, bar none. Our rollers are maintenance free and require no periodic lubrication and will last for the lifespan of your garage door, the cables we use are aircraft quality and thicker than standard cables as well. Please feel free to call and ask for Shawn Adelung at the local office to hear more details. Thanks for choosing Precision Door Service.