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OUR AVERAGE RATING 1 2 3 4 5 WITH 3,162 REVIEWS
OUR AVERAGE RATING
1 2 3 4 5 (3,162)

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about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 3162 reviews, averaging 4.87 Stars:
1 2 3 4 5
1 2 3 4 5
Date: 08/10/2012
Broken Garage Door Spring Repair
Chevy Chase, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Torsion Spring broke. Called precision from google. Setting up appointment was easy and same day. Dispatcher gave a 2 hour window (12-2) for arrival, called at 11:45 to advise it would be closer to back end of window and called again at 12:45 to say they would be here in 20 minutes, which they were. Technician, Barry, was professional and knowledgeable. Explained what he would do and what it would cost. Pricing seemed high at $220 for new spring + $45 for new center bearing + $49.95 for service call charge, but what do I know about gargae door repairs. Total repair job took 2 guys 1 hour. $335 including tax. Checked on manufacturers pricing after the fact and torsion spring is $40 item. My fault for not checking earlier. Looks like they did a good job, but you might want to check pricing at other providers.

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A Response from: Brian Tindall

Thank you for taking the time to write a review. We appreciate your comments about our customer service and technician . We strive to make sure customers are aware of scheduling delays as well as what repairs are needed. Our costs may appear higher than what you will find on the web, but there are factors that play into that: the price of steel has gone up 12 times recently. We use only high quality high cycle springs, unlike what you will find on the Internet. Our technicians are highly trained and certified, our trucks are fully stocked. You will certainly find cheaper prices, but you will be buying cheaper parts, that will ,most likely need to be replaced soon. When researching, please check the number of cycles. We have the highest cycle life. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 08/10/2012
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

When our garage door suddenly wouldn't open it was a big deal for us. I'm recovering from knee replacement surgery and the front steps were to high for me to go up and down with out assistance. I called Precision, which was the company that we bought the doors from seven years ago. Alan arrived bright and early the next morning and replaced our broken springs in about a half hour. It was wonderful to once again get in and out of my home without assistance. Thank you Precision and Alan!!!

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A Response from: Brian Tindall

Thank you for your kind words about Alan and Precision Garage Doors! We appreciate your continued business and your confidence in our company. We wish you a speedy recovery!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 08/09/2012
Garage Door Opener Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Technicians were friendly, courteous, and extremely professional. Barry explained what he found that required repair, why it needed repair, and the options available to me. I chose to repair the existing garage door opener. When he had removed the part that was causing the problem, he showed it to me and explained how the defect in the part was causing the symptoms I was seeing. I highly recommend Precision and would call them in the future without hesitation.

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A Response from: Brian Tindall

We appreciate your kind words about Barry and confidence in Precision! Your experience with Barry is not uncommon. We hear this kind of review from most of his customers! Thank you for your business!

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 08/02/2012
Garage Door Repair
Accokeek, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

My technician did an excellent job.

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A Response from: Brian Tindall

Thank you for your kind words about Alan. We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Opener
1 2 3 4 5
Date: 07/30/2012
Garage Door Opener Install
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Had the tune-up and new keypad special on Angie's list. Barry was very polite and helpful but had to return because he did not have the correct keypad. He promptly returned Monday morning @ 10 and installed the keypad. We will be calling next year to have a new garage door installed.

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A Response from: Brian Tindall

Thank you for your kind words about Barry and our company. We appreciate your business, and look forward to installing a new door for you next year!

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
1 2 3 4 5
Date: 07/29/2012
Garage Door Repair
Waldorf, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Picked you from Angie' List. Alan showed up on time, was very professional, found the problem quickly and fixed the issue very quickly. Great technician, thank you!

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A Response from: Brian Tindall

Thank you for your quick review and kind words. We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Cables
1 2 3 4 5
Date: 07/23/2012
Garage Door Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This was the most impressive repair visit I have ever experienced! From the initial phone call to set up the repair, to the email showing my tech

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A Response from: Brian Tindall

Thank you! We constantly evaluate our process and make minor changes so that customers will feel the same way you did. We appreciate the feedback, but most importantly, your business!

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
1 2 3 4 5
Date: 07/21/2012
Broken Garage Door Spring Repair
Gaithersburg, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Technicians were on time, courteous, and explained our options thoroughly. Installation was completed in a timely manner, with a thorough clean up. Particularly impressive was the very clear explanation of using the new products. The technician was very diligent in ensuring that we would know how to use the new system.

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A Response from: Brian Tindall

Thank you for your review. Barry does an outstanding job explaining our products and work to his customers. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
1 2 3 4 5
Date: 07/21/2012
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician arrived on time. He clearly explained the options. He performed the repairs promptly and professionally. I was very satisfied with the service.

-

A Response from: Brian Tindall

Thank you for taking the time to write a review about your experience with Precision Garage Doors and with Alan. We appreciate your time and your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 07/18/2012
Garage Door Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The technician was not only prompt but early. He was very personable and immediately pointed out our problem. It ended up being a relatively minor issue that was causing our problem. We will definitely call again when something comes up!

-

A Response from: Brian Tindall

Thank you for your business! We appreciate your kind words.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 07/17/2012
Garage Door Repair
Silver Spring, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Precision put in our garage door 11 years ago. They have been out 3 times since to do minor adjustments/repairs. They always come as soon as they can and are polite and efficient. Precision never tries to sell us a part or service we don't need. The technicians explain the problem, explain the options and then leave the plan up to the customer.

-

A Response from: Brian Tindall

Thank you for your continued trust and loyalty with Precision! We appreciate your business and your kind words.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 07/16/2012
Broken Garage Door Spring Repair
Beltsville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Technician was courteous, professional and very efficient. Will use Precision again.

-

A Response from: Brian Tindall

We appreciate your business! Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
1 2 3 4 5
Date: 07/09/2012
Broken Garage Door Spring Repair
Riva, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The company sent a qualified tech., that was on time and did the garage door spring in a timley manor. I would recommend and would call again!

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A Response from: Brian Tindall

Thank you for your kind words. Alan works hard to make sure his customers are pleased with the work he does!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 07/08/2012
Garage Door Opener Install
Fort Washington, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Alan was very courteous, on time, professional and efficient in his work. I also appreciate your communication via email providing photo identification of all your technicians for facial recognition thus preventing would-be fraudsters.

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A Response from: Brian Tindall

We appreciate your kind words about Alan and Precision. We look forward to serving your friends and neighbors.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
1 2 3 4 5
Date: 07/05/2012
Garage Door Opener Install
Boyds, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The staff was helpful in scheduling the appointment quickly. The staff called to let me know the techician was ahead of scheduled and worked well with me to meet the new plan. I have had openers installed by other places and it took twice as long because the staff really did not know what they were doing. It is worth the extra money to go with an expert. I use this company for all my garage door needs and have been very satisfied every time.

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A Response from: Brian Tindall

Thank you very much for your kind words. We appreciate your business.

Derrick E Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Technicians: Derrick E
1 2 3 4 5
Date: 06/16/2012
Garage Door Repair
Potomac, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Our garage door fell off the track yesterday and Barry had it good as new first thing this morning. Excellant, courteous and prompt service. A pleasure to work with.

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A Response from: Brian Tindall

Thank you for your review. Barr always does a great job for our customers. We appreciate your business.

Service Provided:
Garage Door Repair
Product:
Springs
1 2 3 4 5
Date: 06/14/2012
Garage Door Opener Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I got your name from my neighbor and I would also recommend your company. The technician was on time and did a wonderful job explaining things. Barry was very professional and everything was done in a timely manner. I would use your services again.

-

A Response from: Brian Tindall

Thank you for your business. We appreciate your kind words.

Service Provided:
Garage Door Opener Repair
1 2 3 4 5
Date: 06/08/2012
Broken Garage Door Spring Repair
Rockville, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I called Precision Doors yesterday to replace a broken torsion spring. I was told by Harry that it would cost between $169 to $179 per spring, plus a $30 service charge. A technician arrived on the same day and performed a quick and proffesional replacement of both springs, however I was charged for this job $525 rather than max of $388 as I was quoted on the phone. I had not much choice because my wife's car was trapped inside the garage, and had to agree. The technician (Barry) told me that the phone quotes are low to get the work and he has to explain later to customers why the actual cost is much higher... I do not find this practice acceptable. Be careful when dealing with this company!

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A Response from: Brian Tindall

Thank you for your comments. We strive for 100% customer satisfaction, and do not offer lower prices on the phone to get the job. Our prices are set by me, and the technicians have the freedom to discuss with me if they need to be adjusted. This did not happen in your case, and a partial refund was mailed. I would appreciate an updated review since this matter has been resolved. Thank you.

Service Provided:
Broken Garage Door Spring Repair
1 2 3 4 5
Date: 06/07/2012
Garage Door Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

We had some problems with our garage doors. Our technician was Barry C and he was very prompt and polite. He explained everything he was going to do as well as the cost estimate, which seemed a little high but we agreed to it. The repairs were completed in a timely manor.

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A Response from: Brian Tindall

Thank you for your comments and your business!

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 06/07/2012
Garage Door Opener Repair
Montgomery Village, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Quick, professional, and right on time. Thanks for an outstading job.

-

A Response from: Brian Tindall

We strive for 100% customer satisfaction, and appreciate your business.

Service Provided:
Garage Door Opener Repair
1 2 3 4 5
Date: 05/31/2012
Broken Garage Door Spring Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Tech was prompt, took half a look and said you need a new door, no attempt to go near it! Surely he could have at least made some attempt.

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A Response from: Brian Tindall

Spoke with customer. Door in bad shape. Needs replacement.

Service Provided:
Broken Garage Door Spring Repair
1 2 3 4 5
Date: 05/29/2012
Garage Door Opener Repair
Bethesda, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

You folks do great work, and your technicians are very competent and pleasant to work with. Again, thank you.

-

Service Provided:
Garage Door Opener Repair
Product:
Springs
1 2 3 4 5
Date: 05/27/2012
Garage Door Repair
Germantown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

While the service was impecable, I was disheartened with the cost. The service call was $49 and was not applied to the work I needed done. I had two brackets installed which took ten minutes and another $99. The total was so high that with another 50-100 I could have had a whole new opener...for just two brackets? Really? Sad....

-

A Response from: Brian Tindall

Thank you for your comments. Our service charge covers the trucks, technician time and cost of fuel. We use o ly high quality parts, and certified technicians.

Service Provided:
Garage Door Repair
1 2 3 4 5
Date: 05/26/2012
Broken Garage Door Spring Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Arrived promptly, assessed and repaired garage door springs and coil, and was very professional. Alan is the best...and kudos to your overall process and responsiveness...love the email notification with picture of technician and prompt communication.

-

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
1 2 3 4 5
Date: 05/22/2012
Broken Garage Door Spring Repair
Huntingtown, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

They answered my service request immediately, and gave me an appointment for the next day. They were efficient and good.

-

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians: Derrick E
1 2 3 4 5
Date: 05/13/2012
Garage Door Opener Repair
Bowie, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This company gets a 5 from me. They were professional, timely, fast, experienced, and completely customer service oriented. They get my highest endorsement.

-

A Response from: Brian Tindall

Thank you for your confidence! We appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Opener
1 2 3 4 5
Date: 05/13/2012
Broken Garage Door Spring Repair
Kensington, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry and his helper were outstanding and extremely competent. Their personalities were bright and engaging. Anytime I have problems with my garage door, I want BARRY. Thanks for allowing me to share these comments with perspective customers.

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A Response from: Brian Tindall

Thank you for your business and your kind words! We will share them with Barry. He does an outstanding job for our customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
1 2 3 4 5
Date: 05/12/2012
Garage Door Opener Repair
White Plains, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Prompt service. Fixed both garage door openers. Thanks.

-

Service Provided:
Garage Door Opener Repair
Product:
Rollers
1 2 3 4 5
Date: 05/11/2012
Garage Door Opener Repair
Laurel, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Barry was my repair guy. I would definitely call Precision and Barry for the next repair job. He gave me helpful hints on routine maintenance. He was very knowledgable, helpful, friendly, and businesslike. He deserves 5 stars. Happy Trails!

-

A Response from: Brian Tindall

Thank you for your feedback. We appreciate your business!

Service Provided:
Garage Door Opener Repair
Product:
Springs
1 2 3 4 5
Date: 05/10/2012
Garage Door Repair
Upper Marlboro, MD
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

JR was to call back after he check to see if he would have to order a new garrage door or if i was goingto go with three new panels for the door... JR just left me hanging, It was only going to take one hour to do this task.

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A Response from: Brian Tindall

Thank you for your email. JR always calls customers back within a day. Unfortunately he had an emergency with his mother, and could not call you back for 24 hours. I'm glad you were contacted today by JR and our office manager. Please contact us when you are ready to purchase your door.

Service Provided:
Garage Door Repair
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Washington DC Area (202) 684-7282
Bethesda | Silver Spring Area (301) 893-7659
Clinton Area (301) 485-6848
Gaithersburg | Germantown Area (301) 363-4052
Laurel Area (301) 358-0637
Edgewater Area (410) 260-0966
Waldorf | La Plata Area (301) 747-3185
Frederick Area (301) 620-0488
Precision Garage Door of Frederick
Office: (240) 549-5777
1090 W Patrick St
Unit 1A
Frederick, MD 21703
Precision Garage Door
Office: 301-610-3006
525 W Main St
Unit 151
Laurel, MD 20707
Precision Garage Door Service of Rockville
Office: 240-228-8030
15736 Crabbs Branch Way
Unit Business 2
Derwood, MD 208555

Licenses

MHIC#
138079
D.C. License
420220000112