Garage Door Repair Reviews in Washington DC Maryland Suburbs (Page 103)
Precision Garage Door of Washington DC Maryland Suburbshas received 3272 reviews, averaging 4.87 Stars:
Boyds, MD
Rockville, MD
Mike did a great job in no time and was very personable. I would certainly recommend both Mike and Precision Door Service.
- Inge-Lise Sheppard
Thank you for your review and kind words about Mike. We appreciate your business.
Product:
Bowie, MD
Thanks very much for a job well done in a timely manner. Very please with your services from scheduling an appointment to the service technician arriving on time. Thanks again.
- Addie Allen
Thank you for choosing Precision for your garage door needs.
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Bowie, MD
Thanks very much for a job well done in a timely manner. Very please with your services from scheduling an appointment to the service technician arriving on time. Thanks again.
- Addie Allen
We appreciate your business! Thank you!
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Silver Spring, MD
Mike came today to install two openers and rebuild both doors. He was very knowledgeable and professional and did a great job! I very much appreciate his expertise and hard work!
- Caroline Lesho
Thank you for the kind words about Mike. We appreciate your business!
Germantown, MD
Technician was polite and while he told me what was available, he did not try to sell me a lot of unneeded repairs. He was appropriately friendly. He showed up a little early and the job was completed quickly. I will use this company again if the need arises.
- David Carpenter
Thank you for your comments and your business. We appreciate our customers!
Product:
Montgomery Village, MD
Barry was great! He explained everything very clearly and the price was well within the range I was quoted on the phone. The repair was very quick and Barry took the time to show me how to maintain my door properly in the future. I will definitely use Precision again for my garage door needs. Thanks!
- Phillip Parker-Walker
We appreciate your comments. Customers love Barry, and are always telling us how they appreciate the time he takes to make sure they are educated about maintaining their doors. We appreciate your business.
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Owings, MD
Technician was there on time and completed work in a timely manner. Replaced springs on two doors, adjusted, and they both work great. I would use company again if and when need arises.
- James Taylor
We look forward to working with you again in the future. Thank you for your business!
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Bethesda, MD
Barry was very knowledgeable, arrived on time, and performed the work promptly and professionally. I would highly recommend Precision for a garage door repair.
- Evan Weisman
Barry does a wonderful job for our customers! Thank you for your business.
Product:
Dunkirk, MD
I had 2 garage doors rebuilt and 2 openers installed. Total cost was about $2500. My technician was Alan. Overall I was very satisfied with their customer service, promptness, and quality of work. Of note was Alan. You could tell he took a lot of pride in his job and it showed on his work and attitude. I will recommend him to others and will call on Precision again for future needs.
- vince jacobs
We appreciate your comments, but especially your business. Thank you for choosing Precision!
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Fort Washington, MD
Precision was recommended by the "Homeadvisor" website. The service was scheduled for 9AM today. I received a call from the office at 9:05AM saying the technician would be late and would call when he was on his way. In the meantime I went to another appointment whereas the technician called at 10:30AM saying he was at the property. I got back to the property in 15 minutes. He diagnosed the issue and made some suggestions such as servicing the current parts and purchasing a new door system. He left the name of your estimator so I can contact the owner to decide what they wanted to do. Technician was knowledgeable.
- Phillip Fletcher
Thank you for your comments. We appreciate your business.
Product:
Upper Marlboro, MD
The technician came and quickly addressed the problem, He fixed it in a matter of minutes, he was very competent. The only small complaint would be that he was a little late but He fixed it so fast that it didn't even matter. If my garage door opener malfunctions again I will call Precision doors again. I really appreciated that fact that I could look up the person that was going to come, it made me feel safer.
- Tremaine Brown
Thank you for choosing Precision for your garage door needs!
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Germantown, MD
Barry and his partner were fabulous! They both were very professional, clean and neat when doing repairs and very knowledgeable of the products. Highly recommend them!
- Pamela Senda
Our customers love Barry! He does a great job. Thank you for your comments.
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Bethesda, MD
The service technician arrived on time and fixed the garage door. I was very pleased with the service.
- Jeff Kurtz
Thank you for choosing Precision!
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Silver Spring, MD
The spring repair and other necessary, safety repairs were performed in a timely and professional manner with 5 stars.
- Richard Wilkinson
Thank you! Our technicians take great pride in their work.
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Gaithersburg, MD
Called ahead and showed up on time. They quickly assessed the situation, showed me the problem, and explained the needed repair. They told me what the cost would be before beginning the work. In addition to addressing the immediate problem, they determined what had caused my problem in the first place and rectified that situation to prevent a recurrence down the road. I was pleased with their work ethic.
- John Stevens
We appreciate your business and kind words. Thank you for choosing Precision!
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Silver Spring, MD
Barry and his helper arrived at the expected time. They found and showed us the significant damage to our present closer and suggested several solutions. We accepted his suggestion about replacing the unit. He came back the next day and replaced the unit, replaced cables and demonstrated the use of the new system. The work was completed quickly and efficiently. We are very pleased.
- Carol/ irwin Rubin
Barry takes great pride in the work he does, and the satisfaction of his customers. Thank you!
Rockville, MD
Great Service. Knowledgeable Repair man. Highly Recommended.
- Pranu Bhargada
Thank you for choosing Precision! We appreciate your business!
Silver Spring, MD
Things on the website that gave me confidence in Precision were the same-day service guarantee (which ended up being a bit misleading), the detailed info about 'Meet Our Team', and the customer feedback. Barry and Mike came out to repair my garage door which was experiencing a great amount of resistance and was not going up or down properly, even when the opener was disabled. Both gentlemen were EXTREMELY professional. Barry quickly diagnosed the problem, walked me thru the situation, and made specific recommendations as to resolution which included itemized costs. They worked quickly and when they were done my door worked better than it has in the past nine years! Regarding the same-day guarantee as posted on the website: I called a little before 10am but the soonest they could get a tech out was between 3pm-5pm the next day. I asked if that meant the service fee would be waived. After a very long time on hold, it was confirmed that it would be waived. However, when it came time to pay the bill and I questioned why the service fee was listed on the invoice (because I had been told it would be waived) I was told that the waiver couldn't be honored because the service I received was the re-build bundle (kinda like buying the value meal at McD's) and if the service fee was waived then I would need to pay for the re-build a la carte. So, in the end, there was no compensation for having to wait until the next day for service - I would have paid the same amount of money for the same service whether or not they came yesterday or today. I purposefully did not call another company to schedule same-day service (once I learned Precision couldn't come until the next day) thinking that I was being compensated $50 for waiting a day. I understand needing to be able to make a profit without giving away the shop but the same-day service guarantee is very misleading.
- Chris Moore
Thank you for your kind words. Actually, Barry already gave you a discount for not being able to come out that same day. He should have listed that on your invoice. We're glad you were pleased with the service you received.
Potomac, MD
I would highly recommend Precision Door Service. They arrived as scheduled and explained what the problem was and corrected the problem immediately. They had all the parts available on their truck so the job was done without having to wait.
- Herbie Cherner
Thank you for your recommendation! We appreciate our customers!
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Bowie, MD
Percision was refered to me by Home Advisors, and on a scale of 1-5 stars I give you guys a (2). Your service tech Alan was VERY rude and came in with an attitude. He said that he had a lot of calls to get too and did not have time to explain things over and over to me. I told him that I would pay for this service call, and let him get going to his next service call.
- Wayne Shadow
We appreciate your comments and will use them in our training updates.
Clarksburg, MD
Service man showed up during the service window, did the job as required, explained the details of the job being done and was very courteous. Excellent experience.
- Heraclio Cerzosimo
We appreciate your business. Thank you for choosing Precision!
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Ashton, MD
Prompt courteous service....I have used Precision the last 3 times for repairs...definitely will use again!
- Frank Washburn
We love our repeat customers! Thank you for choosing Precision for your garage door needs!
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Gaithersburg, MD
The fact that it's taken me over 2 weeks to write this review is an indication of how busy I've been. The garage door in the basement of my daughter's townhouse began working erratically. I didn't have time to check it out, so following my son's recommendation (he used you guys for critical servicing on his garage door), I called your company. The scheduling was quick, and easily worked into my schedule. Barry arrived right at the appointed time. He was quick and efficient in the repairs - and had to replaced quite a few parts. I'm very satisfied, and more importantly, so is my daughter!
- Jim O\'Connor
Thank you for your business! We appreciate your continued loyalty to Precision!
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Rockville, MD
Barry was right on time, explained everything that he did, and was polite and professional. A good experience.
- Sally Burke
Barry does a great job, and customers love him! Thank you for your business.
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Bethesda, MD
I'd used Precision before, as it was recommended on our neighborhood listserve. The first time when Barry came out, he fixed the problem and didn't encourage me to spend money on something which he could remedy. Eventually, though, the system gave out and I needed a new motor. Thankfully, Barry came the same day I called and did a thorough, efficient job replacing the belt drive. I appreciate that he gave me price options too.
- Nancy Forden
We appreciate your kind words, but most of all, your business. Thank you for choosing Precision!
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Rockville, MD
Precision was great as usual. This is the third time I have used them and did not think twice about who to call when the garage door became inoperable. I knew from experience that they would provide "straight talk", clear and concise diagnosis of the problem. The garage door spring was broken. I could have had another company that specializes in this particular mounting (at the suggestion of Barry), but the one year guarantee was for the existing mounting and Precision could install a newer spring system and give a five year guarantee. They not only fixed the spring system, but replaced the rollers and cables at no additional charge. I am known to my friends as the person who knows the best people for various services and Precision is the "Go To" company for garage door repairs.
- Micheal Dade
We appreciate your continued business with Precision! We love our customers!
Product:
Upper Marlboro, MD
Alan adjusted my photo sensor in a matter of minutes and recommended upgrading the springs for my garage door to avoid motor replacement. (Something to keep in mind ... door is not yet 3 yrs. old) He was extremely helpful. Appreciate the excellent service, Rev. Waddy
- Rudolph Waddy
Thank you for the kind words about Precision and Alan!
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Montgomery Village, MD
Barry arrived within the time window promised, and quickly diagnosed the problem that had been baffling us for months. The cost was lower than I expected, and he was done in 30 minutes. Overall, a very pleasant experience.
- David Hoover
Thank you for your business, and kind words about Barry!
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Bowie, MD
I called on Thursday and made an appointment for Friday afternoon. The tech came close to 4, tried to sell us two springs instead of 1 and then said he didn't have the equipment to fix garage and could return Monday. My husband took off work on Friday, so he lost time at work, and we didn't have a working garage all weekend. Monday, the tech, Alan arrived also close to 4 and fixed the garage. He too offered 2 springs instead of one. He sympathized with me that Brian should have fixed it on Friday but didn't offer me any discount. I called the company main phone and got the $49 fee waived myself. The entire cost was $433 ($269 for the spring alone). I believe it was too high of a price to replace the spring and had we not already lost three days, we would have found someone else. I'm not pleased with the cost or initial service from this company.
- Jennifer Hammond
Thank you for your comments. We did waive your service fee, due to the inconvenience. While it is your money, it is our recommendations that only replacing one spring is not the safest way to go.
Product:
Barry was very professional and he knew a lot about garage doors. He was able to fix my problem in no time. He also fixed the lights on my door opener. When I saw the video that showed you guys had all the parts needed on the truck - it made my decision to use Precision easier!
- Steve Philips