Garage Door Repair in Washington DC Maryland Suburbs - Page 107

Carol/ irwin Rubin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Barry and his helper arrived at the expected time. They found and showed us the significant damage to our present closer and suggested several solutions. We accepted his suggestion about replacing the unit. He came back the next day and replaced the unit, replaced cables and demonstrated the use of the new system. The work was completed quickly and efficiently. We are very pleased.

Pranu Bhargada

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great Service. Knowledgeable Repair man. Highly Recommended.

Chris Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Things on the website that gave me confidence in Precision were the same-day service guarantee (which ended up being a bit misleading), the detailed info about 'Meet Our Team', and the customer feedback. Barry and Mike came out to repair my garage door which was experiencing a great amount of resistance and was not going up or down properly, even when the opener was disabled. Both gentlemen were EXTREMELY professional. Barry quickly diagnosed the problem, walked me thru the situation, and made specific recommendations as to resolution which included itemized costs. They worked quickly and when they were done my door worked better than it has in the past nine years! Regarding the same-day guarantee as posted on the website: I called a little before 10am but the soonest they could get a tech out was between 3pm-5pm the next day. I asked if that meant the service fee would be waived. After a very long time on hold, it was confirmed that it would be waived. However, when it came time to pay the bill and I questioned why the service fee was listed on the invoice (because I had been told it would be waived) I was told that the waiver couldn't be honored because the service I received was the re-build bundle (kinda like buying the value meal at McD's) and if the service fee was waived then I would need to pay for the re-build a la carte. So, in the end, there was no compensation for having to wait until the next day for service - I would have paid the same amount of money for the same service whether or not they came yesterday or today. I purposefully did not call another company to schedule same-day service (once I learned Precision couldn't come until the next day) thinking that I was being compensated $50 for waiting a day. I understand needing to be able to make a profit without giving away the shop but the same-day service guarantee is very misleading.

Herbie Cherner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would highly recommend Precision Door Service. They arrived as scheduled and explained what the problem was and corrected the problem immediately. They had all the parts available on their truck so the job was done without having to wait.

Wayne Shadow

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Percision was refered to me by Home Advisors, and on a scale of 1-5 stars I give you guys a (2). Your service tech Alan was VERY rude and came in with an attitude. He said that he had a lot of calls to get too and did not have time to explain things over and over to me. I told him that I would pay for this service call, and let him get going to his next service call.

Heraclio Cerzosimo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service man showed up during the service window, did the job as required, explained the details of the job being done and was very courteous. Excellent experience.

Frank Washburn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt courteous service....I have used Precision the last 3 times for repairs...definitely will use again!

Jim O\'Connor

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The fact that it's taken me over 2 weeks to write this review is an indication of how busy I've been. The garage door in the basement of my daughter's townhouse began working erratically. I didn't have time to check it out, so following my son's recommendation (he used you guys for critical servicing on his garage door), I called your company. The scheduling was quick, and easily worked into my schedule. Barry arrived right at the appointed time. He was quick and efficient in the repairs - and had to replaced quite a few parts. I'm very satisfied, and more importantly, so is my daughter!

Sally Burke

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Barry was right on time, explained everything that he did, and was polite and professional. A good experience.

Nancy Forden

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I'd used Precision before, as it was recommended on our neighborhood listserve. The first time when Barry came out, he fixed the problem and didn't encourage me to spend money on something which he could remedy. Eventually, though, the system gave out and I needed a new motor. Thankfully, Barry came the same day I called and did a thorough, efficient job replacing the belt drive. I appreciate that he gave me price options too.

Micheal Dade

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision was great as usual. This is the third time I have used them and did not think twice about who to call when the garage door became inoperable. I knew from experience that they would provide "straight talk", clear and concise diagnosis of the problem. The garage door spring was broken. I could have had another company that specializes in this particular mounting (at the suggestion of Barry), but the one year guarantee was for the existing mounting and Precision could install a newer spring system and give a five year guarantee. They not only fixed the spring system, but replaced the rollers and cables at no additional charge. I am known to my friends as the person who knows the best people for various services and Precision is the "Go To" company for garage door repairs.

Rudolph Waddy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alan adjusted my photo sensor in a matter of minutes and recommended upgrading the springs for my garage door to avoid motor replacement. (Something to keep in mind ... door is not yet 3 yrs. old) He was extremely helpful. Appreciate the excellent service, Rev. Waddy

David Hoover

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Barry arrived within the time window promised, and quickly diagnosed the problem that had been baffling us for months. The cost was lower than I expected, and he was done in 30 minutes. Overall, a very pleasant experience.

Jennifer Hammond

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called on Thursday and made an appointment for Friday afternoon. The tech came close to 4, tried to sell us two springs instead of 1 and then said he didn't have the equipment to fix garage and could return Monday. My husband took off work on Friday, so he lost time at work, and we didn't have a working garage all weekend. Monday, the tech, Alan arrived also close to 4 and fixed the garage. He too offered 2 springs instead of one. He sympathized with me that Brian should have fixed it on Friday but didn't offer me any discount. I called the company main phone and got the $49 fee waived myself. The entire cost was $433 ($269 for the spring alone). I believe it was too high of a price to replace the spring and had we not already lost three days, we would have found someone else. I'm not pleased with the cost or initial service from this company.

Chuck/Debbie Benjamin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Barry was great, very professional, on time and friendly. We would use your company again due to Barry's professionalism.

Cherylann Williamson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garage door spring broke last night and precision doors was able to come out and fix it today. The technician, Barry C. Was extremely courteous and quite knowledgeable. He readily explained every aspect of the problem and the job to me. He was efficient on the job and got it done within an hour. Barry really is a keeper - he even swept out the garage - pleasant surprise!! Here is the negative however; the price was really high - bottom line, serious mark up on parts. The only reason for 4 stars. Doing the work yourself can be dangerous, so ou pay the price. Despite that, I would call them again.

Carole Watson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called to request service and was pleasantly surprised that the technician would be available within 2 hours of my call. The technician quickly determined the problem, fixed it and was on his way.

Christopher Parlin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Completely satisfied with the repair of our garage door. Barry was on time, extremely informative (and polite). He explained what needed to be done, then finished the job quickly. When I asked him if we needed a new door or mechanism, he said no; with the repair, all should work well for many years. I recommend Barry wholeheartedly to all who want excellent work and no bull about unnecessary extra work.

Marlene Vikor

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Swift, curteous and thorough service! and Barry was so charming & efficient! He offered me an option for replacing my malfunctioning remote that I didn't know existed and it worked out very well for me. My thanks to Precision.

Dalous Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your cost to replace my overhead garage door motor for $500.00 is just crazy compared to Sears and Lowes.

Patricia Branson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called this company because of their rating on Angie's list, and was not disappointed. They appeared on time, the service agent was courteous and eager to explain the work necessary to repair the garage door. After he had completed the repair he again pointed out all of the work that he had completed. Am I satisfied? absolutely.

Dan Dagostino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

From the initial phone call to the completion of service - very prompt scheduling, professional and courteous staff, and service exceeded my expectations. Would highly recommend Precision Door Service. Thanks Harry (owner)and Barry (technician)! Dan D

Peter Ritka

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional, on time, excellent instructions, neat, polite. I highly recommend your company.

Vincene Jenkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was on time and completed putting in a new garage opener and remote in a reasonable time frame.

Jerome & harriet Klun

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service Technician arrived at the appointed time. A worn out door opener was removed and a new opener was expertly installed and operational withing an hour! My response to Barry C. as he departed was,OUTSTANDING PERFORMANCE! Precision is a five star operation. Need door service? Call them for the most economical and best service.

Jerome Herbers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Barry was incredibly professional and honest with us. He was on time and did a large amount of work in a very reasonable time frame. He did our repairs on a sub-zero weather day without any complaints! He repaired both of our garage doors and we are very happy with the results. Thank you, Barry!

Emil Mara

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our door would get stuck when opening. We were able to schedule a time quickly and actually got the same technician who repaired our door previously. We were informed when they were coming prior to their arrival. Barry fixed the problem and told us that we should have annual maintenance on our door because of the size of our door and because it has had to be repaired multiple times. We are very satisfied with the service we received.

Timothy Teske

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Five star all the way. Same day service fantastic. The technician Bill did an outstanding job.

Oje Alexis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech showed up on time. Great customer service. Phone customer service was excellent too. I could actually understand what she was saying. And was rather pleasant. Will call again! and will recommend.

Amy Fink

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

great professional service. One suggestion is having the date and time of the appointment hotlink to sync with calendar.