Garage Door Repair in Washington DC Maryland Suburbs - Page 27

Scott

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The repair went very well. Craig was very professional and knowledgeable. He quickly diagnosed the problem and had all the materials with him to complete the repair right away. It is great to have my garage door opener working again.

Matthew Graham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Best service I have had in a long time. Highly recommended.

Harry Brooks

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service from Mr. Jay was outstanding. Thank you very much!!

Charles Jacobs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent work

Alton Sumner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician Tito was professional, courteous, and thorough.

Bob Ryan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wow, unbelievably poor experience. I had to ask the technician, Rob, to leave my premises before we even got started. It was a simple fix, one roller and a cable. He kept saying he had to replace all the rollers cables, springs and motor without even examining the door. He was incoherent at best and kept asking me how I wanted the door fixed. Finally, I told him we are cancelling the appointment and to leave. 30 minutes later, the guy is still wandering around my garage. I had to tell him to leave again!! Avoid this company and use a smaller local company, trust me. Worst home repair experience I have ever had.

Jeff Buurton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician arrived early and was incredible. Service and price was great!

Kevin Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was not happy The amount of money charged and only one remote for a 2 car garage. I have had several repairs during the lifetime of this home and never has that ever happened

Ron B

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were VERY happy with the service your company provided. From scheduling to the end, services were comprehensive and no attempts to provide unnecessary or unneeded services with costs VERY reasonable. I liked that you immediately emailed me the name and picture of the tech for safety reasons. The best part was the tech Elijah B. He was honest, pleasant with an obvious good work ethic. He explained everything including options for the repair job. We VERY highly recommend your company and particularly tech Elijah.

Rex Haverty

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision was on time and fixed the issue I had with the garage door. A job well done by a knowledgeable and nice technician.

Olivia DeWitt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Austin called to say he was on his way. Upon arrival he greeted me & asked about my concerns. He examined my existing garage system & presented his findings. I discussed all options then made my choices. Austin worked diligently & seamlessly installing my new garage system. He answered my numerous questions in such a calm & patient manner. When he completed my install I was so happy to be able to utilize the garage door opener again. The manual system was so stressful. Austin was a very professional & knowledgeable Technician who I would recommend to anyone. Thank you for sending him out.

Paulette Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I used Precision to install my garage openers when I purchased my home in 2020. They did an excellent job. So when my door gave me an error, I called them for service. They came out the next day and did a fantastic job explaining the error, how to fix it, and what to watch out for going forward. It was a thorough and educational experience. I find Precision very good at what they do and trustworthy.

William Gasser

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We originally chose Precision a year ago to replace our old wooden garage door after reading multiple reviews of several companies. After meeting with Precision's representative, we felt that Precision was the best choice. The new door, track, and nylon rollers have been a great improvement, and wonderfully quiet compared to the original. That is important for us because the garage is located under part of our living quarters. The door has operated flawlessly up until recently, when the wall mounted openers started malfunctioning. We called yesterday for service, and first thing this morning Tavon was here to repair it. He determined that both wall openers needed replacing. While installing the replacements, he went over several things about the door with me that will help in the future, should the issue arise again. I was curious about why the door occasionally was slow going up and down, and Tavon explained that this is normal when the battery backup kicks in if the electricity goes off to the opener. Considering the storms and electrical interruptions that have occurred over the past month that have affected other items including our HVAC, I am glad we decided to have the battery back-up option added when we had the door installed last year. Although our service call today was a couple of weeks beyond the end of the warranty period, Tavon did not charge me because he felt that the wall openers should have lasted longer than they did. Now that is what I call service!

Robin Felder

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Austin is a very professional and knowledgeable contractor. Before he fixed my broken spring he checked over my entired garage system. I was shown some worn-out pieces that need to be replaced now or in the near future. Austin explained what could happen if I waited to long for the repairs so I agreed to change the parts. Thank you for your expertise

Denice Johnson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Overall, the service was okay. I was disappointed that the service repair man charged me an extra $200.00 for a tune up, which he said was required in order to replace the plain loop cable. I didn't feel like I had any other choice but to accept that charge because he told me that in order to replace the cable, that he had to loosen the tension on the garage spring and after replacing the cable, he had to tighten the spring, and this is considered a tune-up. I think this should have been considered a part of the job of replacing the cable. I'm still not sure how loosening the spring and tightening the spring can be considered a tune up, however, what could I say. Also, when the repairman was about to leave, he told me that I had to open the garage door manually, because the track was off and he did not have any track with him. After I told him that I had to use the garage door opener and I expected the repair to include correcting the problem, he fixed the track. If my situation wasn't an emergency, I would probably have gotten another estimate to be on the safe side, because when I got the first estimate, he recommended replacing everything with exception of the garage door, which he said would cost me over $1,500. I hope this is helpful.

Bill Dehoff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris L. was the technician that replaced our garage door opener and also added struts to stiffen both doors. Installation of the replacement opener, original to home in 2006 was very easy and the rail and belt were reused because of a previous replacement. The work was to stiffen the doors was difficult because of their age, but completed to our satisfaction. Sincerely, Bill DeHoff

Joe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris L. was extremely helpful and efficient. He made sure we knew what he was doing during each step of the process. We highly recommend using Chris L. and Precision Garage Door Service.

Louis Cobuzzi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had used Precision Garage Door previously and were satisfied. Telephone communications, for scheduling, were excellent and they expedited our service when requested. The service was performed by Tavon, who was courteous and knowledgeable. He even went back to the warehouse when he discovered that our door was larger than standard to get the appropriate cables made. And this was on Saturday when most are closed! Thank you Precision.

Perry Conley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I've used Precision years ago for garage door repair. I remembered the excellent service they provided then and decided to call them again when I needed repair work done. Tayvon, who came to do the work, did a great job and was very kind and respectful. Clearly explained the problems and the work that needed to be done.

James Whithead

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our opener failed and we had Brandon out to replace it. He was excellent. He knew the products and options. Reviewed my home setup and suggested a few options taking the time to explain the differences in warranties as well as product options. Made the decision easy and the process was wrapped within an hour. Brandon is old school customer service when you could go with a trusted company and get installation and support in one call. Definitely a recommended company and tech.

Ray

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very knowledgeable and thorough. Did excellent work and addressed all of my concerns during the replacement process. Would highly recommend to anyone with garage door issues.

Joseph B

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A spring on our garage door broke and the door failed to operate. Chris did a thorough analysis of the entire garage door system and recommended new springs, rollers, bearings, and other moving parts. He gave us an estimate within 15 minutes, and, after getting our approval, did a complete upgrade to the entire system within about 90 minutes. The garage door now works perfectly. We are very pleased with the entire experience and the end result. Chris and his co-worker did an outstanding job.

Bryon Wilkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tavon Flowers was very helpful in explaining why I couldn’t get the wall garage door opener to work after getting the unit installed. He was easy to talk to and took the time to go over what to do to keep the whole system in good working order.

Pedro Petrovitch

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Austin came in and listened to my concerns. He examined the equipment and gave me my options for repair. James and Austin installed the new equipment needed the same day. It works great. We found your company in a valpak mailing. I'm glad we did.

Brandy Pelham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris was absolutely amazing! Very knowledgeable and professional while being personable as well. He was able to advise me on what the next steps are for my garage door.

Thuy Than

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Both our garage door openers were very old and needed to be replaced. Chris (C) was our technician. He was very professional, courteous and arrived at the stated time. Did an excellent job and very neat. I would recommend him and Precision. I gave only 4 star rating because it was on the pricey side. However, the overall job was well done.

Keith Brooks

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision is simply the best, Brandon arrived and immediately knew what was wrong, we had a mishap with running into the garage door. He diagnosed the situation and had my door operational within 30 minutes. He was so patient, polite and knowledgeable. I would highly recommend Precision for any work I may have in the future. Once again top notch

I.A. Sherman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Expectations were met and all problems were solved with professionalism and courtesy and 100 pecent response time. I have no complaints. I will share this company excellent service with family and friends.

Paul Baker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good, fast and professional

Mark O'Malley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Next day service, on time, efficient in that the repairs only took an hour. New springs, rollers and pulleys made a huge difference in the operation and noise for my door. Craig was friendly and professional. Great job!