Garage Door Repair Reviews in Washington DC Maryland Suburbs (Page 27)

Austin is a very professional and knowledgeable contractor. Before he fixed my broken spring he checked over my entired garage system. I was shown some worn-out pieces that need to be replaced now or in the near future. Austin explained what could happen if I waited to long for the repairs so I agreed to change the parts. Thank you for your expertise

- Robin Felder

Overall, the service was okay. I was disappointed that the service repair man charged me an extra $200.00 for a tune up, which he said was required in order to replace the plain loop cable. I didn't feel like I had any other choice but to accept that charge because he told me that in order to replace the cable, that he had to loosen the tension on the garage spring and after replacing the cable, he had to tighten the spring, and this is considered a tune-up. I think this should have been considered a part of the job of replacing the cable. I'm still not sure how loosening the spring and tightening the spring can be considered a tune up, however, what could I say. Also, when the repairman was about to leave, he told me that I had to open the garage door manually, because the track was off and he did not have any track with him. After I told him that I had to use the garage door opener and I expected the repair to include correcting the problem, he fixed the track. If my situation wasn't an emergency, I would probably have gotten another estimate to be on the safe side, because when I got the first estimate, he recommended replacing everything with exception of the garage door, which he said would cost me over $1,500. I hope this is helpful.

- Denice Johnson

Chris L. was the technician that replaced our garage door opener and also added struts to stiffen both doors. Installation of the replacement opener, original to home in 2006 was very easy and the rail and belt were reused because of a previous replacement. The work was to stiffen the doors was difficult because of their age, but completed to our satisfaction. Sincerely, Bill DeHoff

- Bill Dehoff

Chris L. was extremely helpful and efficient. He made sure we knew what he was doing during each step of the process. We highly recommend using Chris L. and Precision Garage Door Service.

- Joe

We had used Precision Garage Door previously and were satisfied. Telephone communications, for scheduling, were excellent and they expedited our service when requested. The service was performed by Tavon, who was courteous and knowledgeable. He even went back to the warehouse when he discovered that our door was larger than standard to get the appropriate cables made. And this was on Saturday when most are closed! Thank you Precision.

- Louis Cobuzzi

I've used Precision years ago for garage door repair. I remembered the excellent service they provided then and decided to call them again when I needed repair work done. Tayvon, who came to do the work, did a great job and was very kind and respectful. Clearly explained the problems and the work that needed to be done.

- Perry Conley

Our opener failed and we had Brandon out to replace it. He was excellent. He knew the products and options. Reviewed my home setup and suggested a few options taking the time to explain the differences in warranties as well as product options. Made the decision easy and the process was wrapped within an hour. Brandon is old school customer service when you could go with a trusted company and get installation and support in one call. Definitely a recommended company and tech.

- James Whithead

Very knowledgeable and thorough. Did excellent work and addressed all of my concerns during the replacement process. Would highly recommend to anyone with garage door issues.

- Ray

A spring on our garage door broke and the door failed to operate. Chris did a thorough analysis of the entire garage door system and recommended new springs, rollers, bearings, and other moving parts. He gave us an estimate within 15 minutes, and, after getting our approval, did a complete upgrade to the entire system within about 90 minutes. The garage door now works perfectly. We are very pleased with the entire experience and the end result. Chris and his co-worker did an outstanding job.

- Joseph B

Tavon Flowers was very helpful in explaining why I couldn’t get the wall garage door opener to work after getting the unit installed. He was easy to talk to and took the time to go over what to do to keep the whole system in good working order.

- Bryon Wilkins

Austin came in and listened to my concerns. He examined the equipment and gave me my options for repair. James and Austin installed the new equipment needed the same day. It works great. We found your company in a valpak mailing. I'm glad we did.

- Pedro Petrovitch

Chris was absolutely amazing! Very knowledgeable and professional while being personable as well. He was able to advise me on what the next steps are for my garage door.

- Brandy Pelham

Both our garage door openers were very old and needed to be replaced. Chris (C) was our technician. He was very professional, courteous and arrived at the stated time. Did an excellent job and very neat. I would recommend him and Precision. I gave only 4 star rating because it was on the pricey side. However, the overall job was well done.

- Thuy Than

Precision is simply the best, Brandon arrived and immediately knew what was wrong, we had a mishap with running into the garage door. He diagnosed the situation and had my door operational within 30 minutes. He was so patient, polite and knowledgeable. I would highly recommend Precision for any work I may have in the future. Once again top notch

- Keith Brooks

Expectations were met and all problems were solved with professionalism and courtesy and 100 pecent response time. I have no complaints. I will share this company excellent service with family and friends.

- I.A. Sherman

Good, fast and professional

- Paul Baker

Next day service, on time, efficient in that the repairs only took an hour. New springs, rollers and pulleys made a huge difference in the operation and noise for my door. Craig was friendly and professional. Great job!

- Mark O'Malley

Ron C, the technician who came to our house today, was very professional, very polite and very thorough in his evaluation of our noisy garage door. He took time to show and explain things to me and was willing to perform the service today, but I declined due to the steep cost. I wasn't expecting to pay so much given we weren't replacing the whole garage door opener/system. After discussing it with my husband, we would like to get a 2nd opinion. I was very impressed with Ron however and give him 5 stars! He seems like a wonderful employee. :) Just thought your prices were really high.

- Cindy P

Garrett Easley effectively represents the company. He was on time, called before arrived and offered to pickup coffee for me ????. Although I declined the coffee, I thought that was a kind gesture. Garrett was professional, knowledgeable, provided samples, literature and suggestions. I will get a new garage door with Precision.

- Glynese Hilton

My technician Jay A. was great!!! He showed up to the house 15 mins early, explained the issues with my garage door clearly and gave me great recommendations on what was causing the issues and how to fix it. He finished the work in under 30 mins and now my garage door is working well again. Can't say enough about how smoothly the process went. Great customer service and quality workmanship.

- Jimale Kirby

Chris arrived about an hour early after texting and asking if it was ok. I was happy to have job done early. He was very good at explaining what he found and making recommendations for potential future issues. I'm really happy to have had this work done.

- Susan Parks

Derrick E came and fixed our broken garage door very expertly and efficiently. Thank you Derrick for a job well done!

- Michael

Thank you Precision Door! Chris C. was amazing! He went through step-by-step what was required to get my garage door up and operational again. He was knowledgeable, competent, courteous, and kind! I will use Precision Door for future garage repairs.

- Monica Blanton-lacy

We are a past customer and have always enjoyed flawless service.

- Barbara Sammis

I could not be more pleased with the superb work that Jay C. did on my garage door. He is a very courteous, personable, knowledgeable, hard-working young man who arrived early and completed the work on my door in less time than expected. I highly recommend Precision for any garage door service needs.

- Kathy Fultz

Wonderful customer service - I will definitely call them for any of my future needs, and will share with friends and neighbors. Tavon was top notch.

- Nicholas Eremita

Derrick did his very best for us. I will recommend your company and Derrick in the future. Derrick installed a new circuit board and synced all of our remotes and cars. We are all set thanks to Derrick.

- Sandra Meltzer

We had a great experience with Precision and Chris C! Chris what is very knowledgeable, and took the time to explain all of our options. He worked efficiently and was very friendly too!!

- Wendy Jermyn

I am 100 % satisfied with Overhead Precision Garage door company and the wonderful job Jay did this morning. He is extremely professional, competent and has a great friendly personality! I now have a fantastic garage experience, thanks to Jay and Precision Overhead Garage company Highly recommended!! Bob S

- Bob Siegel

One of my garage doors springs failed on a Sunday at 1:30. I called Precision Garage Door. The person answering the phone was very polite and cordial. A service person was at my house two hours later on a Sunday! The technician's name was Bobby. Bobby called me to inform me that he was on his way. He was on time, extremely polite, very knowledgeable and professional. The job was done efficiently, effectively and to a very high standard. He took the time to explain everything from beginning to end. This was the first time that I used Precision Garage Door, very impressed and will be using in the future and recommend to others.

- Harris Charalambous