Garage Door Repair in Laurel, MD - Page 3

Mark Antolik

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called Precision when my 24 year-old opener quit working over the weekend. Called on Monday, and installer/technician Craig Taylor was out within a couple of hours. While they could have repaired the old opener, I elected to purchase the new Genie belt-drive wi-fi enabled opener with battery backup, as reparing the old opener would have been at least half the cost of new. Craig explained everything completely and succinctly, and work was done within about an hour and 15 minutes. While total cost might have been a bit more than purchasing opener myself and having it installed, installation with Precision comes with warranty and peace of mind. Only disappointment was that wi-fi feature will not work on my (older) phone. Called customer support....they had just upgraded app 2 weeks prior, and it now requires Android OS 10 and above. (Mine is v.9). So, I guess if the door had broken two weeks ago, the older version of the app would still work. I imagine that things will work when I eventually upgrade the phone. Alternatively, it would be good if Genie would release a backward-compatible version of the new wi-fi app.

Lamarr Mccoy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jamal did an outstanding job. He was courteous and very knowledgeable. Thank you Precision Garage Door for your quick response.

Sheryl Gee

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose precision based on advertising and good reviews - very customer friendly - I wanted an estimate for purchasing garage door and was very pleased with estimate and service provided by technician- Tyler was great!

Grace Deguzman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was so great and nice ,, Please keep him in your company , thanks

Lanier Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

i would like to thank mr. jamal crosby on his expertise on letting me know what was wrong with my garage door not opening up. mr.crosby was very courteous and very professional mr, crosby showed me what the problem was and he fixed it in 30 minutes i will always call on precision garage for service this is why i give a5 star rating for precision garage mr. lanier thompson

David Lee

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Remembered seeing the Precision Garage Door logo on the side of the van that serviced my neighbor. The great reviews on the website helped me decide. The technician ("Ron") showed up on time and provided a general overview of the problem and showed me an estimate for repair. The work was professionally done, and completed within the promised time in very cold weather. I am pleased and will reach out if ever there is a need for garage door replacement/repair. Thank you!

Glenda Seymour

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service technician, Austin A., was excellent. It is so refreshing to have personable, professional representatives for a company. He is a shining example of exemplary service, mixed with kindness. He was prompt and answered all of my questions. If I am in need of a garage door company and technician again, I am requesting Austin!!!!!!

Cordelia Lawson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

What a WONDERFUL CHRISTMAS PRESENT before the season began! Craig came out to my home to repair my garage door on 11/25/23. What a GEM! He was so kind, patient, understanding, and knowledgeable of the profession. He got right to work and got the job completed in no time. Thanks CRAIG for all your HELP and PROFESSIONALISM!!!

Denise Deshaies

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I needed my garage door repaired and Googled a garage door company in general. Precision Garage Door was first on the list. I had no preference in companies. I took a chance in making an appointment online as opposed to making a phone call. I was pleased with the ease of navigating the website to make an appointment. I chose a 2-4pm window for the appointment. Austin was my technician, but his information led him to my house at 1pm, for somehow that was the time that was given to him. Not a big deal. I would have, however, appreciated a confirmation text/email on the date of the repair confirming that Austin would be there. Austin was very pleasant, professional, friendly and thorough.

Anthony

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My appointment was scheduled for the same day. Travon contacted me to inform me he was on his way with an estimated arrival within 30 minutes. Upon arrival, Travon greeted me and asked me about the service I needed. He assessed the garage door, opener and sensors to inform me of the problem with a recommended fix. Upon my approval, Travon completed the installation of sensors and demonstrated the corrected door and sensor operation.

Charlene Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt response, thorough understanding of my objectives, courteous manner and competent service. I'll use them again in a heart beat.

Paul Fleming

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I Appreciated your tech explaining the sources of my problem and conditions. He also advised me of my options on repairs and his suggestions for repairs which I agreed with. I felt my decision was a good one and I would recommend your Company to my friends.

Kevin Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was not happy The amount of money charged and only one remote for a 2 car garage. I have had several repairs during the lifetime of this home and never has that ever happened

Daniel Ross

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision when another repair company failed to return my call. That was probably the best thing that happened to me! I found Precision and checked out their website. When I called on a Sunday, I was greeted with a real person who was more than happy to help get me scheduled for a repair. The representative scheduled me for the next afternoon. My repair tech was Brandon P. who arrived 2 hours early. I was very impressed as he evaluated my door and all past repair work. Brandon P. concluded that I needed a few items to fix what had broken and even suggested some preventative items that needed to be replaced. Within a few minutes my job had been diagnosed and I was presented with the cost. An hour later my garage door was back in service and better than before. I would highly recommend Precision Garage Door.

Rose Sims

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tyler was “Outstanding” he did a great job. Great customer service skills I will definitely use your company again.

Sharon P

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am extremely excited and pleased with Brandon’s installation of my garage door opener. I called and they answered on the same day finishing the job in just a few hours. Brandon was professional, courteous and very helpful. He was on time and gave me expert quick responses to questions that I was concerned about. The job was completed with great quality service. Your company (Precision) is on my contact list for any issues for myself or friends that might need.

Wanda Neal

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service and most professional and addressed all of my issues. Thank you

Kim Watson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When I called the Precision Garage Door company, the first person I spoke with gave me an appointment for the next day. I called back in a few minutes, however, to see what I needed to do to get a "same day" appointment (since that's what is advertised on the website). After my second call, I did, in fact, get a "same day" appointment, the tech was at our house within an hour... which was GREAT!!!, the job was explained and completed within 30 minutes, and the garage door seems to be working fine. So why 3 and not 5 stars???... Here's my issue - the cost for the work done was RIDICULOUSLY HIGH!!! Even as I'm writing this review, I could KICK MYSELF for paying!! We had very similar repairs done by this company in 2015 (i.e., replace the extension springs, pulleys, and cable wires) and the cost for this job was about $500.00. This time around (May 2023), however, the cost for this job was over $1300.00!!!... and that was the second/middle option!!! If I would have accepted and done everything the tech recommended, the cost would have been almost $2000.00!!! I showed the tech my 2015 receipt, kept asking questions about the price, and really tried to understand why the prices were so high... and although I never felt good about the prices, I eventually, gave in because we need our garage. So, just add this review to the many others that address the RIDICULOUSLY HIGH prices associated with the Precision Garage Door company... and be prepared to spend LOTS of money if you use this company!!! I will not use them for any repairs in the future.

Tony Herrod

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Recently the spring broke on my one of my garage doors. I contacted Precision Garage Door of Frederick after reading positive reviews of them on Angi. When I contacted Precision Garage Door of Frederick they promptly scheduled a technician replace the spring and the garage door openers. The technician (Dakota) was very polite, professional, and precise. He listened carefully to my concerns and inspected both garage doors and the associated hardware. He showed me that my other garage door spring was not in good shape. He subsequently replaced the springs on both garage doors, installed new garage door openers, and replaced some hinges and other hardware. Dakota also replaced a broken glass panel on one of the garage doors. The garage door upgrade and repair project went very well. The new belt driven garage door openers are much quieter than the original chain driven door openers. I'm very pleased with Precision Garage Door of Frederick and highly recommend them!

Emmanuel Dziwornooh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very good customer service. Jay was very helpful, professional, and knowledgeable.

Kraig Lattimore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dakota showed up early and got the job done in no time at all. He was very professional and thorough. I have always had great technicians from Precision service my garage door, but Dakota ranks as the best so far. Outstanding customer service.

Rick Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jay was my tech and he showed up early after calling ahead and informing me which is cool. He also was very professional and evaluated the issue and informed me of the cost. He was effective efficient and very polite. Definitely a very good tech and worthy or allot more praise.

Gary Goodman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service and expertise! Provide the best solution versus the most expensive solution.

Terrence Melvin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent Service, the Technician was very knowledgeable, professional and fully explained the problem and resolved it. I will definitely be using Precision Garage Door again.

John Garnette

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was on time, courteous and well knowledgeable about the service needed. The repair and adjustments were spot on and the garage door work better than when originally installed

Wilma Bass

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Craig was awesome and the company response time was great. Craig was very personable, courteous and efficient. He explained my options and what needed to be done. He’s a keeper! Thank you.

James Hennessy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your team showed up on scheduled and performed the necessary repairs in a timely manner. Your lead technician was very professional and personable. Good job!

Jacquelyn Hilliard

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I shopped around until I found Precision. The people were so nice and my estimate was very reasonable. Which I greatly appreciated because some of the quotes I received entailed selling an organ to get my garage door updated. I would strongly recommend Precision Garage!!

Paula Underwood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door did a great job for my broken garage door. They were clear with their evaluation of my issues and provided several options and costs for repair. I decided which option and they went to work. Professional, courteous, quick and they cleaned up after the job was complete. I recommend Precision Garage Door for all your garage door issues.

Johnnie St clair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision was very responsive( within 3hrs). Courteous and professional. Completed job with positive result in less than 2hrs. I would recommend to anyone needing garage repair.