Garage Door Repair Reviews in Laurel Area, MD (Page 14)
Precision Garage Door of Washington DC Maryland Suburbshas received 445 reviews, averaging 4.82 Stars:
Laurel, MD
Thank you for your kind words about Mike and Precision. We appreciate your business.
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Beltsville, MD
Mike C. did a quick and efficient job in adjusting the roller support rails as well as installing 2 longer, and more appropriate, end rollers. He analyzed the problem, new what to do, and did the work quickly. He was very courteous and explained what and why each thing he did was necessary. Will certainly be calling Precision again for any further garage door repairs.
- Dan Harpold
Thank you for your kind words about Mike and Precision Garage Doors. We appreciate your business, and look forward to working with you and your neighbors in the future.
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Bowie, MD
The reviews that I saw online made me feel comfortable about using your company. Mike did a great job. He was running behind but I got a call telling me that and I appreciated knowing that he would be a little late. He explained to me what had to be done and how much it would be. When he was finished, he alerted me to the fact that our runners were old and would probably have to be replaced at some point. I avoided a new service charge by just having him fix them right now. Mike was very pleasant and very professional. He is an asset to your company. The job was done within about 1 1/2 hours. Thanks. Pat
- Patricia Shea
Mike does a great job and customers love him! Thank you for your business!
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Bowie, MD
The reviews that I saw online made me feel comfortable about using your company. Mike did a great job. He was running behind but I got a call telling me that and I appreciated knowing that he would be a little late. He explained to me what had to be done and how much it would be. When he was finished, he alerted me to the fact that our runners were old and would probably have to be replaced at some point. I avoided a new service charge by just having him fix them right now. Mike was very pleasant and very professional. He is an asset to your company. The job was done within about 1 1/2 hours. Thanks. Pat
- Patricia Shea
We appreciate your business and your comments about Mike. Thank you for choosing Precision.
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Bowie, MD
Thanks very much for a job well done in a timely manner. Very please with your services from scheduling an appointment to the service technician arriving on time. Thanks again.
- Addie Allen
Thank you for choosing Precision for your garage door needs.
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Bowie, MD
Thanks very much for a job well done in a timely manner. Very please with your services from scheduling an appointment to the service technician arriving on time. Thanks again.
- Addie Allen
We appreciate your business! Thank you!
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Bowie, MD
Percision was refered to me by Home Advisors, and on a scale of 1-5 stars I give you guys a (2). Your service tech Alan was VERY rude and came in with an attitude. He said that he had a lot of calls to get too and did not have time to explain things over and over to me. I told him that I would pay for this service call, and let him get going to his next service call.
- Wayne Shadow
We appreciate your comments and will use them in our training updates.
Bowie, MD
I called on Thursday and made an appointment for Friday afternoon. The tech came close to 4, tried to sell us two springs instead of 1 and then said he didn't have the equipment to fix garage and could return Monday. My husband took off work on Friday, so he lost time at work, and we didn't have a working garage all weekend. Monday, the tech, Alan arrived also close to 4 and fixed the garage. He too offered 2 springs instead of one. He sympathized with me that Brian should have fixed it on Friday but didn't offer me any discount. I called the company main phone and got the $49 fee waived myself. The entire cost was $433 ($269 for the spring alone). I believe it was too high of a price to replace the spring and had we not already lost three days, we would have found someone else. I'm not pleased with the cost or initial service from this company.
- Jennifer Hammond
Thank you for your comments. We did waive your service fee, due to the inconvenience. While it is your money, it is our recommendations that only replacing one spring is not the safest way to go.
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Bowie, MD
Garage door spring broke last night and precision doors was able to come out and fix it today. The technician, Barry C. Was extremely courteous and quite knowledgeable. He readily explained every aspect of the problem and the job to me. He was efficient on the job and got it done within an hour. Barry really is a keeper - he even swept out the garage - pleasant surprise!! Here is the negative however; the price was really high - bottom line, serious mark up on parts. The only reason for 4 stars. Doing the work yourself can be dangerous, so ou pay the price. Despite that, I would call them again.
- Cherylann Williamson
Thank you for your review, and for understanding that our technicians are highly trained and professional.
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Greenbelt, MD
Swift, curteous and thorough service! and Barry was so charming & efficient! He offered me an option for replacing my malfunctioning remote that I didn't know existed and it worked out very well for me. My thanks to Precision.
- Marlene Vikor
Thank you for choosing Precision for your garage door needs. We appreciate your kind words about Barry.
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Bowie, MD
Your cost to replace my overhead garage door motor for $500.00 is just crazy compared to Sears and Lowes.
- Dalous Miller
While we appreciate your comments, I would like to take a moment to inform you that the cost of our operators include professional installation, and warranty. The openers we sell are top-guality. We do appreciate that you need to make decisions about the money you spend.
Laurel, MD
Came home from vacation on a weekend and found garage door wouldnâ??t open. I called the company I usually use. Their recording said they were closed and I could leave a message and probably get on Monday's schedule. Had to get the car out before Monday so I checked Angie's list and found Precision highly rated with 24/7 service. Customer Service was very helpful and sent Barry out that afternoon. He immediately found and fixed the problem. It was a low cost simple fix without weekend premium charges. Barry even showed me how to prevent the problem in the future and how to resolve some other issues I had with one of the doors that sticks in hot weather. Great service and people. I would definitely use them again.
- Dan Reuben
We appreciate the confidence in Precision. Thank you for your kind words.
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Laurel, MD
Door works great. Thanks
- Mark Fieni
Thank you for your business. We appreciate our Angieslist customers!
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Bowie, MD
Angies list coupon...Decided to service garage door to extend life of electric opener. All was completed as promised.
- Richard/ Eve Wilson
Thank you for your business!
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Bowie, MD
When our garage door suddenly wouldn't open it was a big deal for us. I'm recovering from knee replacement surgery and the front steps were to high for me to go up and down with out assistance. I called Precision, which was the company that we bought the doors from seven years ago. Alan arrived bright and early the next morning and replaced our broken springs in about a half hour. It was wonderful to once again get in and out of my home without assistance. Thank you Precision and Alan!!!
- Paulette Wood
Thank you for your kind words about Alan and Precision Garage Doors! We appreciate your continued business and your confidence in our company. We wish you a speedy recovery!
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Laurel, MD
Technicians were friendly, courteous, and extremely professional. Barry explained what he found that required repair, why it needed repair, and the options available to me. I chose to repair the existing garage door opener. When he had removed the part that was causing the problem, he showed it to me and explained how the defect in the part was causing the symptoms I was seeing. I highly recommend Precision and would call them in the future without hesitation.
- gordon whitney
We appreciate your kind words about Barry and confidence in Precision! Your experience with Barry is not uncommon. We hear this kind of review from most of his customers! Thank you for your business!
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Laurel, MD
This was the most impressive repair visit I have ever experienced! From the initial phone call to set up the repair, to the email showing my tech
- Kim Marter
Thank you! We constantly evaluate our process and make minor changes so that customers will feel the same way you did. We appreciate the feedback, but most importantly, your business!
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Bowie, MD
The technician arrived on time. He clearly explained the options. He performed the repairs promptly and professionally. I was very satisfied with the service.
- Kenneth Mbale
Thank you for taking the time to write a review about your experience with Precision Garage Doors and with Alan. We appreciate your time and your business!
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Beltsville, MD
Technician was courteous, professional and very efficient. Will use Precision again.
- Dan Harpold
We appreciate your business! Thank you!
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Laurel, MD
I got your name from my neighbor and I would also recommend your company. The technician was on time and did a wonderful job explaining things. Barry was very professional and everything was done in a timely manner. I would use your services again.
- Noreen Javornik
Thank you for your business. We appreciate your kind words.
Bowie, MD
Arrived promptly, assessed and repaired garage door springs and coil, and was very professional. Alan is the best...and kudos to your overall process and responsiveness...love the email notification with picture of technician and prompt communication.
- Steven Haughton
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Bowie, MD
This company gets a 5 from me. They were professional, timely, fast, experienced, and completely customer service oriented. They get my highest endorsement.
- Heidi Gerding
Thank you for your confidence! We appreciate your business!
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Laurel, MD
Barry was my repair guy. I would definitely call Precision and Barry for the next repair job. He gave me helpful hints on routine maintenance. He was very knowledgable, helpful, friendly, and businesslike. He deserves 5 stars. Happy Trails!
- Roger Domer
Thank you for your feedback. We appreciate your business!
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Laurel, MD
The technincan that came out to my house was very professional, quick and friendly. His customer service skills were excellent. I would receommend this company for sure. Keep up the good work. The prices were very resonable too.
- Crystal Smith
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Bowie, MD
6 stars!! WOW!! This is the first time I've called a company, made an appointment & had service completed in under 3 hours the very same day! Barry was great; explained every detail of the work; continued tweaking the door until it worked great. Found them on Angie's List and will always use them to service my garage door needs! Thanks for the professionalism, speed and great customer service!
- Karen Jackson
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Laurel, MD
Great work, very skilled and very respectable.
- Jude Oneale
Bowie, MD
I would like to thank Alan from Precision Garage Door Service for the excellent job he did in repairing my garage. He was very friendly and willingly answered questions that were asked. He also provided advice on some simple steps that can be taken to ensure that the garage door functions properly and lasts longer. Thanks again.
- donald nero
Thank you for your kind words about Alan and Precision Garage Doors. We appreciate your business and your confidence.
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Laurel, MD
Barry, the service tech who was dispatched to our home went above and beyond to service our garage door. The initial visit was to perform maintenance and replace the door rollers. I spoke to him about problems we were have with the remote, he diagnosed the problem and gave me an estimate to repair. Great job, will definately refer PDS to friends and family. Thanks!
- Julie Smith
Barry always goes above and beyond! Thank you for your business!
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Bowie, MD
Excellent Service provided. This was an emergency situation. Precision was the only company I called. I was concerns with the cost of repairing the door and worried the technican may not be qualified. Well, the technican Barry put my concerns to rest. He was delayed because he was overbooked, which I understood. Since he was delayed, I received updates of his expected arrival time. Upon his arrival, he promply explained the work required to repair the door. I was impressed with his professionlism. He was honest and provided the best approach to resolve the issue. I don't know if I was overcharge because I walked away a happy customer. Importanlty, I will continue to use this company if their service is required.
- Marcia Dunn
Barry always takes the time to make sure our customers understand what is needed and the best approach to fixing their doors.
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Bowie, MD
JR was on time. Knew what he was doing and was very respectful.
- C. Hutchinson
We appreciate your comments, and especially your business.
I was very happy with the service. The appointment was at 10 and Mike showed up exactly at 10. Within 30 minutes the spring was replaced. The tech was knowledgeable, courteous, and professional.
- John Mcleod