Long story short, broke a spring, called the company I used before , told me Two days before they could come , called Precision . They came out with in 3 hours , Chris ,the tech, went over the door , my door was 32 years old , so the rebuild the entire door and replaced the motor . Everything works great , and did it in about 5 hours , very happy with the work and the price was good , will use them again for sure .