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I called Precision Doors yesterday to replace a broken torsion spring. I was told by Harry that it would cost between $169 to $179 per spring, plus a $30 service charge. A technician arrived on the same day and performed a quick and proffesional replacement of both springs, however I was charged for this job $525 rather than max of $388 as I was quoted on the phone. I had not much choice because my wife's car was trapped inside the garage, and had to agree. The technician (Barry) told me that the phone quotes are low to get the work and he has to explain later to customers why the actual cost is much higher... I do not find this practice acceptable. Be careful when dealing with this company!
- Adam Rosen
Thank you for your comments. We strive for 100% customer satisfaction, and do not offer lower prices on the phone to get the job. Our prices are set by me, and the technicians have the freedom to discuss with me if they need to be adjusted. This did not happen in your case, and a partial refund was mailed. I would appreciate an updated review since this matter has been resolved. Thank you.
Your tech, Barry was terrific. He was competent, knowledgeable, courteous, and fixed my problem. He was not on a rampage to sell me on doing anything other then fixing my problem. 5 Star
- Marvin Kay
I chose Precision because I was pleased with a previous service experience. This time, my experience was equally good. The technician diagnosed my problem and discuss options for repair/replacement. The option I chose has my garage door working very well.
- Larry Posorske
Thank you for your continued confidence inPrecision. We appreciate your business.
He was great! He was patient and showed us how to maintain our doors. We would recommend them to everyone :)
- J. Lefkowitts
Thank you for your comments. We are proud of our company and especially Barry!
Very good service!
- S. Smythe
Barry knew exactly what needed to be done. He explained everything as he completed the job. We are very pleased with the work.
- P. Simone
Thank you for your kind words. Barry is a professional technician, and prides himself on his work.
Gabriel D
Chris C
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