Washington DC Area
Bethesda | Silver Spring Area
View 6 More Local Phone Numbers
Clinton Area
Gaithersburg | Germantown Area
Laurel Area
Edgewater Area
Waldorf | La Plata Area
Frederick Area
The price quote was outrageously high with no guarantee that the service will solve the problems. A total waste of our time and ~$50 of service visit fee!
- Stephen Kung
Barry gave you an estimate for a rebuild. You stated you had a quote from Home Depot for a new door. We understand that it is your money, but we hope you explained to the rep at Home Depot that you have an 18 foot door, with low headroom and need supports. That is a special order door, and will take extra means to install. We wish we could have been able to help you understand that when our technician was there. Good luck with your project.
great job, knowledgable, called to say running a few minutes late very professional
- Mrs. Weil
Thank you for your business!
The positive: This was Barry's third time at my home to repair a broken garage door spring. He is a very nice, polite, well-mannered man and always performs a thorough professional service. The negative: Your garage door springs seem to have an average life span of about 3 years. It would seem to me that they should be more durable and last longer. I can't imagine my next garage door spring repair bill since my warranty will expire in 2013. When they eventually break, I may forced to shop elsewhere for service because I suspect the rates for new springs with labor and service call will become unaffordable.
- Max Giammetta
Thank you for your comments and allowing us to make things right by talking to us. We do use high quality springs, which last 30000 cycles. It appears there may have been a batch that was not quite right, and we are looking into this. We are glad you were able to bring this to light, so it can be corrected.
I called Precision Doors yesterday to replace a broken torsion spring. I was told by Harry that it would cost between $169 to $179 per spring, plus a $30 service charge. A technician arrived on the same day and performed a quick and proffesional replacement of both springs, however I was charged for this job $525 rather than max of $388 as I was quoted on the phone. I had not much choice because my wife's car was trapped inside the garage, and had to agree. The technician (Barry) told me that the phone quotes are low to get the work and he has to explain later to customers why the actual cost is much higher... I do not find this practice acceptable. Be careful when dealing with this company!
- Adam Rosen
Thank you for your comments. We strive for 100% customer satisfaction, and do not offer lower prices on the phone to get the job. Our prices are set by me, and the technicians have the freedom to discuss with me if they need to be adjusted. This did not happen in your case, and a partial refund was mailed. I would appreciate an updated review since this matter has been resolved. Thank you.
Your tech, Barry was terrific. He was competent, knowledgeable, courteous, and fixed my problem. He was not on a rampage to sell me on doing anything other then fixing my problem. 5 Star
- Marvin Kay
I chose Precision because I was pleased with a previous service experience. This time, my experience was equally good. The technician diagnosed my problem and discuss options for repair/replacement. The option I chose has my garage door working very well.
- Larry Posorske
Thank you for your continued confidence inPrecision. We appreciate your business.
He was great! He was patient and showed us how to maintain our doors. We would recommend them to everyone :)
- J. Lefkowitts
Thank you for your comments. We are proud of our company and especially Barry!
Very good service!
- S. Smythe
Barry knew exactly what needed to be done. He explained everything as he completed the job. We are very pleased with the work.
- P. Simone
Thank you for your kind words. Barry is a professional technician, and prides himself on his work.
Matthew M
Craig T
Derrick E
See All Employees
AAA Show Your Card & Save Program. AAA Members Save 5% On Repairs, New Doors & Openers