1(800) 688-1317
Call Now! 1(800) 688-1317

Read what people are saying
about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 44 reviews, averaging 4.02 Stars:
Review:

Everyone from the operator to technicians were super friendly, knowledgeable and did not mind calls checking in on time. The technicians explained everything including options, care and price very well and were very professional and great to deal with. Only reason it is not a 5 rating was the wait time for them to arrive from prior job.
John Matteo
Keith C Service Provided:
Garage Door Opener Repair
Product:
Springs
Technicians:
Review:

The service technicians was prompt, mannerly and knowledgeable. I'm glad I picked this company and would not hesitate to call them again. The only reason I didn't give a 5 is because it cost me more than I planned with extras but that was my choice.
Pam Allen
A Response from: Harry

Thank you for your business and your comments. We appreciate our customers!

Brian Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Installer:
Review:

I called Precision to replace the motor in my garage and was pleasantly surprised that Garry was able to come out the following morning. Garry was very courteous and explained my options and pricing for my job. He also identified an issue with my spring and explained why it would be important to fix. He did a thorough job and walk me through all the features of my new opener. The reason why I only gave four stars was that I was a bit disappointed to learn after the install that my new system did not include the backup battery nor a lightbulb. It was easy enough for me to install the lightbulb myself; however, I was informed that in order to get the battery put in I would have to call back an installer for an additional charge. I figured that with a new unit it would come complete with everything for full operation.
Jennifer Gregg
A Response from: Harry

Thank you for your comments and your business. The battery backup is a different type of motor, but we are glad you are happy with the one you purchased. Our techs usually have light bulbs on their trucks, in case the customer doesn't have one,. We will address that in our training sessions.

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

They were on time, efficient and fixed the problem (spring and rollers). The only reason I did not give them a 5 was because of cost. I would have loved to have had the job done at a cheaper cost. After the fact, I searched around for comparable services and believe I may have been able to get the job done cheaper elsewhere. However, I caution my thinking because the materials I may have received could be top notch &/or other companies' services could be shabby. For me, it's my lack of knowledge.
Veda Russ
A Response from: Harry

Thank you for your comments. We are licensed and insured, unlike some other "companies". We use only high quality parts. We appreciate your business.

Brian Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Installer:
Review:

I chose Precision because they installed for me a new garage door back in March 2015 and I was very happy with the fine job that was done. However, I was having a problem with the door closing; it would stall - come part of the way down and then go back up. The technician, Brian, was supposed to be at my home between 8 AM and 12 PM. He did not arrive until after 1:30 PM. I had to call back twice to confirm that he was still coming. But once he got here, he immediately identified the problem and was able to fix it. He explained to me the cause of the problem. I appreciated that and was relieved. Hopefully, we won't have that problem again. I appreciate that I was able to get an appointment on the same day that I called. Thank you!
Clarice Thompson
A Response from: Harry

Thank you for sharing your review. We love to hear from customers that can give us some good advice. We are always striving to do better. We appreciate your business.

Brian Service Provided:
Garage Door Opener Repair
Product:
Springs
Installer:
Review:

I had my broken spring replaced on one of my garage doors. Everything was completed in about 30 minutes. I am satisfying with the service you provided. The only thing I don't like is the price of the parts, I think it's too expensive (Spring $200, Center bearing $45+ labor). If the spring break again, I might well buy me a new garage door.
Soyana Nhim
A Response from: Harry

Thank you for choosing Precision for your garage door needs!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Date: 03/27/2015
Garage Door Repair
,
Review:

I would give 5 stars if not so pricey. I replaced 2 springs, and an opener, the total is more than $1200. The service was excellent, the tech guy was very helpful. He completed the job within 2 hours.
How-Ru Shyu
A Response from: Harry

We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Good morning, Just want to say Thank you!! Monday mornings come too soon, especially yesterday. The main spring for our SINGLE double garage door snapped. I having a 7:30 appointment, my husband is long gone of course and I panicked. The door is over 400 lbs, need I say more! Calling my husband for HELP!!! Within 20 mins, an appointment was confirmed by email along with a time line that was FANTASTIC 8 -12 on MONDAY the same day. Hard to believe that customers still do matter. Also, the email included Technician's name and photo. That was wonderful. The entire morning went the same way. I received a call about an hour later, surprise! Oh yes the man Berry C was for real. Said he would be there at a certain time and yes he was on the minute. He was very well groomed, introduced himself and said we could get everything taken care off. He walked me through what he was going to need to do to take care of my problem. He didn't think it was a problem, so I feeling pretty good at this point. He said all the right things. I could tell he was a truly qualified professional in his industry. He gave me a cost estimate and time line to finish before the work started. Everything was perfect. I failed to mention how organized and clean his truck was, good to see. Thank you again for the opportunity to share this with you and please know you have a VERY Special Man representing your Company.
Terri Sponseller
A Response from: Harry

We are glad we were able to help! Thank you for choosing Precision!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Mike did not explain to me, when I mentioned problems with the button outside the door not responding as I had been accustomed to previously, that it was a separate job I would need to make another request for, as I would have done. He treated it as if it wasn't important. I'm willing to pay for that. For now I can only use the remotes, and I need to always have one handy.
Anita Parins
A Response from: Harry

Thank you for allowing us to correct this problem for you. We appreciate it when customers give us a chance to make things right.

Mike C Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technicians:
Review:

Our service tech Brian was great and knowledgable. I called on a Sunday night and someone from the company answered and scheduled my visit for the next day. Great service. The only suggestion, I was told the service call included the programming of my device, however, I learned from our tech that we are charged per device for programming. Thats the only difference between 4 star and 5 star for me.
George Pavlidies
A Response from: Harry

Thank you for choosing Precision and your nice comments about Brian.

Brian Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Installer:
Review:

Keypad replacement under warranty should be free of charge. The persons who came did a nice job, except forgetting to set up Password of the second opener. None of the service performed below can be chosen and without it error appears, so I choose one of them at random.
Yuan Shen
A Response from: Harry

Thank you for allowing us to get back to you to ensure everything was just as it should be.

Mike C Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technicians:
Review:

The technician they sent was quick and courteous. He didn't sell things that weren't necessary. The difference in performance is night and day. One minor issue... For what i spent in door repairs (over 900), i wish he would have suggested replacing the door. if the prices were anywhere in the same ballpark, i definitely would have chosen a new door.
Michael Revel
A Response from: Harry

Thank you for your comments. We try to give our customers all options, and will ensure that training continues.

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Barry and Gary came out the day prior to making the repair and gave a price of $300 to make the repair and service fee. While making the repair, Gary told me I would need to buy a part for $90. I was upset because they had quoted one price an then told me another. I am retired and single and went to the bank and took money out of my IRA account and had the check already made out. Barry was very professional and courteous and agreed to make the repair without the extra charge. Gary was rude and incompetent. So I have mixed review. I will stay with Precision and recommend to my neighbors and friends because of Bary and his willingness to make things right. But if Gary was the technician sent out, I would not purchase the service and would not recommend to friends, family and neighbors. Bary made the difference!
Janice White
A Response from: Charan

Thank you for your comments. We will certainly use them in our training. We look forward to serving you and your neighbors in the future.

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Excellent repair, on time and fast but very expensive!
Giovanni Fantuzzi
A Response from: Charan

Thank you for your business. We appreciate our customers!

Barry C Service Provided:
Garage Door Opener Repair
Product:
Opener
Technicians:
Review:

I was very pleased that my technician showed up within the timeframe provided to me. I found Precision by a online search, and the work performed on my garage door has it operating again, and it was completed in a timely manner. Thanks
Candace Matthews
A Response from: Charan

We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The technician was on time and courteous and knowledgeable. He took care of my problems in an expeditious manner.
Donald Louderback
A Response from: Charan

We appreciate your kind words and your business.

Mike C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

The service was done within about an hour. Which was good. The technician showed up with in the designated appointment time. He diagnosed the problem and promptly went to work. He made good suggestions and now the garage door works much smoother then it has in the past. No problems.
Anthony Parker
A Response from: Charan

Thank you for being a Precision Door customer!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

2 years ago I had the garage door spring replaced by precision. Several days ago the spring broke. I called precision yesterday and a nice gentleman name Barry came out today. He explained to me the details of the work and what is covered in the warranty. He did a super job installing and getting the door properly balanced. I am very happy with the work that was done.
saleem wali
A Response from: Charan

Thank you for your business and kind words about Barry.

Barry C Service Provided:
Broken Garage Door Spring Repair
Technicians:
Review:

you service technician was on time very polite and fixed the problem quickly. we would recommend you to family and friends
Kevin Mell
A Response from: Charan

Thank you for your comments and your business!

Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

Yesterday, when I googled 'Garage Door Opener Repair, MD', Precision came up with excellent ratings. I called and was scheduled for next day (Saturday) service. THe receptionist was very congenial and professional. Upon receiving the email acknowledging the appointment, I visited the website and read about the technician. This is an excellent feature - getting to know and see who will be coming to your home. Alan arrived within the stated 2-hour timeframe; and immediately assessed the problem. We were given the choice of having a new motor installed today for $550, or waiting until Monday for a new $280 gear - because he didn't have the needed part on his truck. We neither wanted to wait 2 more days for our garage door to work, nor did either of us want to have to miss time at work to have the technician return on Monday. While the new PDS Precision 800 motor was quite pricey compared to the prices I'd seen online for a replacement Craftsman HP 2.0, the Precision is MUCH quieter. We are well pleased with the new garage door opener.
Lillian Copelin
A Response from: Charan

Thank you for taking the time to give us your review. We appreciate our customers.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Very pleasant and professional. He came on time too!
Meryl Gudelsky
A Response from: Charan

Thank you for your business!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technicians:
Review:

Alan identified the problem almost immediately. It took about 15 mins to repair the problem. He was professional, quick, and friendly.
Ed Sloane
A Response from: Charan

Thank you for your comments on Alan. We appreciate your business.

Mike C Service Provided:
Garage Door Opener Repair
Product:
Cables
Technicians:
Review:

This seemed a little pricy for a 45 minute repair, but the technician was very polite and professional. He was very knowledgeable and explained everything in detail. He went over the proper way to lubricate the door (and parts).
Mike Watts
A Response from: Charan

We appreciate your business! Thank you!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

I like how you provide Employee info so the customer will already know who to expect. My experience was good but Alan thought that I needed a new garage door opener. It turns out that he had miss-adjusted it but I was able to properly adjust it a couple of days later. I have never used a service like this so I was surprised to learn that you aren't open on Sundays. It seems like offering some Sunday service would prevent some customers from having to use leave during the week or to have to wait for a Saturday appointment.
Alvin Alston
A Response from: Charan

Thank you for your kind words about Alan. We appreciate our customers!

Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
Review:

Barry came out and replaced the broken cable on one of our garage door. He was very professional and took time to explain what he was doing and provided some tips on how to maintain the garage doors. He even greased the chain and the roller track on one of the garage door. I gave 4 star as I found the price of the cables seems to be a little higher than the other competitor but I would definitely use them again if ever my garage doors need fixing again. Just a tip to others, they replace things in pairs even if only one is broken (i.e. cables or springs).
Roel Sabalbaro
A Response from: Charan

Our customers love Barry! We've been hearing comments like yours for years! Thank you for choosing Precision.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technicians:
Review:

Mike E was awesome, called me to let me know he was running late, very Kind and professional. great work, cleaned up after repair. little pricey but I guess you get what you pay for, high quality.
Beth Weiss
A Response from: Charan

Thank you for your comments about Mike. Customers love him! We appreciate your business.

Michael E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Office Manager:
Review:

Barry was very courteous and professional. Arrived before his appointment.. and how often does that happen??? Even with my limited knowledge on Garage door repair, I didn't feel taken advantage of (ripped off). Strongly recommend Barry and his company.
Chris Johnson
A Response from: Charan

Thank you for your kind words about Barry and Precision Garage Doors. We take pride in providing excellent service!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technicians:
Review:

Technician was polite and while he told me what was available, he did not try to sell me a lot of unneeded repairs. He was appropriately friendly. He showed up a little early and the job was completed quickly. I will use this company again if the need arises.
David Carpenter
A Response from: Charan

Thank you for your comments and your business. We appreciate our customers!

Mike C Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technicians:
Review:

Precision was recommended by the "Homeadvisor" website. The service was scheduled for 9AM today. I received a call from the office at 9:05AM saying the technician would be late and would call when he was on his way. In the meantime I went to another appointment whereas the technician called at 10:30AM saying he was at the property. I got back to the property in 15 minutes. He diagnosed the issue and made some suggestions such as servicing the current parts and purchasing a new door system. He left the name of your estimator so I can contact the owner to decide what they wanted to do. Technician was knowledgeable.
Phillip Fletcher
A Response from: Charan

Thank you for your comments. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The technician came and quickly addressed the problem, He fixed it in a matter of minutes, he was very competent. The only small complaint would be that he was a little late but He fixed it so fast that it didn't even matter. If my garage door opener malfunctions again I will call Precision doors again. I really appreciated that fact that I could look up the person that was going to come, it made me feel safer.
Tremaine Brown
A Response from: Charan

Thank you for choosing Precision for your garage door needs!

Service Provided:
Garage Door Opener Repair
Product:
Cables
Next Page