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Read what people are saying
about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 8 reviews, averaging 2.00 Stars:
Review:

The technician Alan was friendly and very professional.
Mary Ann Long
A Response from: Harry

We appreciate your business and your comments about Alan!

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

I originally called Precision garage door repair because my door would not open. I was added to the schedule with a window from 8:00-12:00. I asked if the tech would call me before they arrived. I was told he would, however he didn't. He arrived around 11:15 and completed the job around 11:45. He mentioned that the garage door opener was installed poorly by Home Depot. He explained the problem was broken springs and some wire ...and quoted $565. It ended up being $585. I am confident everything was marked up,however I needed my garage door fixed because I had an appointment scheduled so I paid it. Alan doesn't seem to be a people person. He seemed irritated when I asked him several questions. Clearly when I am paying almost $600 I am going to ask questions. He gave my husband the same negative attitude when he spoke with him on the phone. He would probably be more successful not working with people if he is not a people person. In addition, if someone is not familiar with the parts of the garage door vs. garage door opener that was installed over 10 yrs. ago by the builder....it would be helpful for the tech to be patient and respond accordingly. While that is his area of expertise,he would feel the same way if he was dealing with something that he was not familiar with. Overall, I would not use their service again because of the unprofessional demeanor of the technician. It may have been a bad day...he may have just been grumpy and needed a hug ....I'm not sure but when you are in a service oriented business...the customer is the person you are serving and how you handle them can make or break your reputation. Finally , he used a square type of device to charge my account. He wasn't sure if it went through and I did not have time to check my account before he left because of several layers of security through the system. He wrote down my account number. I checked my account immediately after he left and I had been charged. I called the main office to inform them. Minutes later someone called back and said the tech just called and that he had charged my card again. He said he would refund it and send me a receipt which I thought was very professional. I will wait to see if my account is credited the duplicate charge.
Debra Plater
A Response from: Charan

Thank you for allowing me to discuss this problem with you. I have discussed this with my employee, and will use your comments in our training. Your card was refunded for the duplicate amount. We appreciate you bringing this to our attention, as we strive for excellent customer satisfaction.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

this is the second time I have used your company. Both times I was not present when the repair person came, but my wife was each time. The first time was a broken chain I think (2/11). The repair person sold a new motor. This time was a broken spring. In each case the cost was around $500. My preception is that I am being overcharged. I questioned both service calls and the repair stated that he made both repairs. At this point I will not used Precision again. I feel as if I have been overcharged. I think the reapirs would have been less expensive, but the sales were more profitable for the company.
Anthony Gaston
A Response from: Charan

We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. We are also licensed and insured, with highly trained technicians. There are cheaper companies that can do similar work, but not with the level of service or quality of parts.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I received good service from the customer service personnel and the technician was prompt and friendly and assessed the problem. However, he did not have the equipment needed to make the repair so he has to come back tomorrow -- and I had to pay the $50 fee for the service call.
Kim Frazier
A Response from: Charan

You will not be charged again for the service call. Thank you for choosing Precision.

Service Provided:
Garage Door Opener Repair
Review:

So much unexpected costs with my garage door broken spring repair. The technician  is quite a saleman; from the beginning of the estimate of the job, additional cost after another, it was one spring that broke but ended up with two sping replacements done, then I needed a new motor trolley replacement as well, the total job cost me over$550. My garage door was repaired but I belive it's sure over priced:(
Mary Sokhor
A Response from: Charan

We appreciate your comments, and allowing us to speak with you to explain the reasoning behind needing the second spring.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Led to believe the service would be 50 bucks. Obviously, I knew if parts were involved it would be more but 87 more bucks just to adjust the sensors is crazy.
Mark Henderson
A Response from: Charan

Thank you for your comments and allowing us to talk with you. We appreciate your u der standing about the charge for adjusting photo eyes. A check for a service charge refund is on the way.

Barry C Service Provided:
Garage Door Repair
Product:
Opener
Technicians:
Review:

Percision was refered to me by Home Advisors, and on a scale of 1-5 stars I give you guys a (2). Your service tech Alan was VERY rude and came in with an attitude. He said that he had a lot of calls to get too and did not have time to explain things over and over to me. I told him that I would pay for this service call, and let him get going to his next service call.
Wayne Shadow
A Response from: Charan

We appreciate your comments and will use them in our training updates.

Service Provided:
Broken Garage Door Spring Repair
Review:

I thought I was calling Clinton Garage Doors because they had repaired my springs at my previous home. At first, my scheduled time was for the date I called (1-2-13) between 1-3 pm, I thought, "Wow good service!" I received a call @ 12:20 stating that the repairman would be there the next day between 7-9am. I called my job and told my supervisor that I will be in around 10 or so. The repairman did not arrive until 9:45am only after I called your company to say that I did not receive a call from the repairman and asked if he was still coming. He then quoted me a price that I thought was too high (over $600)probably because I was already upset because of the tardiness. He told me that I had to get both springs even though only one was broken. He explained why both had to be replaced which made sense to me (at my other home, the repairperson only had to do one for around $100). I only went with Precision Doors because I was in a hurry to just get it fixed. I did apologized to the repairman for my attitude. My total experience was a 2 star. The work I give 4 star.
Lazaro Gonzalez
A Response from: Charan

Thank you for your comments. We appreciate your rating on the work that was done. We do apologize for the delays. We try hard to keep on our schedule, but sometimes the customers before you need a bit more of our attention and time.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs