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Read what people are saying
about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 9 reviews, averaging 3.00 Stars:
Review:

too expensive
Mark Rahnama
A Response from: Harry

Thank you for your review. Our prices are higher due to the fact that we only use quality parts and highly trained technicians.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Review:

The opener was installed insecurely. Some of the connections between the drive and the door were not fastened securely. One was only fastened with a bolt, lock washer, and nut when the instructions call for a clevis pin and a round locking pin. This connection came apart after only 10 -20 cycles of the door. Another of the drive connections was correctly connected with a clevis pin, but it was unsecured. There was nothing put through the hole in the pin to secure it. All the pivoting connections between the drive and the door are sloppy and have way too much play in them. The other parts of the installation were accomplished adequately.
Brian Rogers
A Response from: Harry

Thank you for allowing us to make the correct adjustments.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Service seems to be OK, however I am sitting here now at 10am waiting for a door installation, scheduled for 9, that does not appear on your schedule. What
Jack Bell
A Response from: Charan

We're glad we were able to complete this installation. Please know that we offer a window of time (8-12) in anticipation of traffic, etc.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I had one spring and wheel off the track on one of my doors. I called Precision Garage Doors because I had used the company before and their information was right on the wall near the remote opener. I did not expect to spend nearly $500 to repair the one side. But the technician replaced the springs, coils, and wheels on both sides of the garage door. I went to Lowe
Alton Davis
A Response from: Charan

We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Review:

I was quite disappointed in with this experience. My worst with any service repair over the last 20 years for anything in house. I was quoted lifetime warranty on the phone, and i was also quoted that labor is included in the material price. But it turned out warranty was only 5 years and labor was extra. I was in a corner as needed to get somewhere today otherwise would not have gotten the work done. I was asked to pay in advance which again puts a bad taste to begin with....as a result i did not even tip the technician (which is what i generally do). I would have rated it even worse, but towards the end the technician did a good job and made my experience a little better. A 2-3 inch ballbearing coupling for $45. I am an engineer and know what those cost. That is an obnoxious price and taking advantage of the customer when he is already hooked and technician is at the door.
Sunil Lingayat
A Response from: Charan

Thank you for your comments. We appreciate your input and allowing us to discuss with you over the phone. Our technicians do a great job of explaining to you, since they are in your garage. The person who answers the phone is not in your garage and cannot not see what is needed.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

The positive: This was Barry's third time at my home to repair a broken garage door spring. He is a very nice, polite, well-mannered man and always performs a thorough professional service. The negative: Your garage door springs seem to have an average life span of about 3 years. It would seem to me that they should be more durable and last longer. I can't imagine my next garage door spring repair bill since my warranty will expire in 2013. When they eventually break, I may forced to shop elsewhere for service because I suspect the rates for new springs with labor and service call will become unaffordable.
Max Giammetta
A Response from: Charan

Thank you for your comments and allowing us to make things right by talking to us. We do use high quality springs, which last 30000 cycles. It appears there may have been a batch that was not quite right, and we are looking into this. We are glad you were able to bring this to light, so it can be corrected.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Torsion Spring broke. Called precision from google. Setting up appointment was easy and same day. Dispatcher gave a 2 hour window (12-2) for arrival, called at 11:45 to advise it would be closer to back end of window and called again at 12:45 to say they would be here in 20 minutes, which they were. Technician, Barry, was professional and knowledgeable. Explained what he would do and what it would cost. Pricing seemed high at $220 for new spring + $45 for new center bearing + $49.95 for service call charge, but what do I know about gargae door repairs. Total repair job took 2 guys 1 hour. $335 including tax. Checked on manufacturers pricing after the fact and torsion spring is $40 item. My fault for not checking earlier. Looks like they did a good job, but you might want to check pricing at other providers.
John Benziger
A Response from: Charan

Thank you for taking the time to write a review. We appreciate your comments about our customer service and technician . We strive to make sure customers are aware of scheduling delays as well as what repairs are needed. Our costs may appear higher than what you will find on the web, but there are factors that play into that: the price of steel has gone up 12 times recently. We use only high quality high cycle springs, unlike what you will find on the Internet. Our technicians are highly trained and certified, our trucks are fully stocked. You will certainly find cheaper prices, but you will be buying cheaper parts, that will ,most likely need to be replaced soon. When researching, please check the number of cycles. We have the highest cycle life. Thank you for your business.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Tech was prompt, took half a look and said you need a new door, no attempt to go near it! Surely he could have at least made some attempt.
Joseph West
A Response from: Charan

Spoke with customer. Door in bad shape. Needs replacement.

Service Provided:
Broken Garage Door Spring Repair
Review:

While the service was impecable, I was disheartened with the cost. The service call was $49 and was not applied to the work I needed done. I had two brackets installed which took ten minutes and another $99. The total was so high that with another 50-100 I could have had a whole new opener...for just two brackets? Really? Sad....
Deborah Sullivan
A Response from: Charan

Thank you for your comments. Our service charge covers the trucks, technician time and cost of fuel. We use o ly high quality parts, and certified technicians.

Service Provided:
Garage Door Repair