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Read what people are saying
about Precision Garage Door in:

Waldorf, MD

Precision Garage Door of Washington DC Maryland Suburbs
has received 26 reviews, averaging 4.48 Stars:
Review:

Fast response. Great work by the tech. He did not do a rush job. He did a quality job. I got an Honest and Fair Estimate. I am Very Impressed by the work done yesterday. I recommend Precision Door Service to anyone needing a garage door repaired or re-installed.
Robert alan Bryan
James Q Service Provided:
Install Garage Doors
Sales Representative:
Review:

come next day I call
Carlos Alvarez
James Q Service Provided:
Garage Door Repair
Product:
Garage Doors
Sales Representative:
Review:

The technician called 15 minutes ahead of time. He and his assistant were kind and professional. They were extremely knowledgeable and honest and explained the issue in detail and showed it to me. They provided a detailed report and estimate upon completion.
Edward Allen
Keith C Service Provided:
Broken Garage Door Spring Repair
Technicians:
Review:

Our technician, Rick Gueory, who has serviced our garage door previously performed excellent work. My wife and I were pleased to know that Rick would be our technician today. Precision Door does quality work at a reasonable price. We have been very pleased with their service.
Rob Neumer
Rick G Service Provided:
Garage Door Repair
Technicians:
Review:

I was very impressed with Barry's knowledge, experience and professionalism. All work was done on time and exactly as stated before Barry began his work. I would recommend Barry/Precision to my neighbors and other. Thank you so much!!
Frank Rayo
Barry C Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technicians:
Review:

I was very pleased with the Technician that came to our home to repair the garage door. Brian was very knowledgeable ,professional, and took less than a minute to determine the issues. We really appreciated his services. We will definitely keep the business cards for ourself and anyone else who may need the services. Thank you again!! Would definitely recommend your business.
Vernon Clark
Brian Service Provided:
Garage Door Repair
Product:
Garage Doors
Installer:
Review:

I have had your technicians come twice for things I needed and both times got a quick response and service. One to install the door opener and the second to purchase another remote and service my door. The techs in both cases Mikey first and Barry second were very helpful and would recommend your company to all my friends and family.
Carol Carroll
A Response from: Harry

We appreciate your comments and your business. Thank you for being a Precision customer!

Barry C Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technicians:
Review:

Rick is very good at his job. Thanks
Timothy Barton
A Response from: Harry

Thank you for your kind words about Rick and Precision! We appreciate your business.

Rick G Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technicians:
Review:

I am giving Precision a 5 star rating, but I am giving the technician a 1 star. I have already spoke to the manager regarding my repair on Saturday, 8/15/15, with Darrell and don't want to go into complete detail again. But in short, additional customer service training is needed.
Joann Johnson
A Response from: Harry

Thank you for your comments. We have addressed that issue. We appreciate you taking the time to discuss your concerns with our manager.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Tech was polite and prompt, let him know the repair looks great.I was not available to see it before he left.
John Davis
A Response from: Harry

Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I give 5 stars. I worked with Allen. He was very knowledgeable and professional. Great work and done in a short period of time. Thanks Again!
Elisha Bolton
A Response from: Harry

Thank you for choosing Precision!

Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

outstanding service. We use company again when needed.
Jonathan Munk
A Response from: Harry

Thank you!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

From the moment I contacted Precision Garage customer services to the completion of my repairs, was nothing but a positive experience. Your technician Mike was Professional, Friendly, and, Knowledgeable. He provided me with a call to inform me that he was in route to my house, once he arrived he greeted me with a smile, assessed the damage and immediately made me feel confident and comfortable with his ability to make the necessary repairs to my garage. Upon completion of the repairs he offered me recommendations to maintain the best performance from my garage door. Mike also provided me with a detailed breakdown of my fees for services provided. I would use and recommend this company anytime.
Rhoda Green
A Response from: Harry

Thank you for taking the time to review your service with us. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I give 4 stars. I would have given 5 stars but the technician called me at the end of the Appointed time to tell me he was sick and he could not make the appt. True to his word, he did arrive at the appointed time the next working day. He was courteous and very professional. The Job was completed in a timely manner
Linda Dixon
A Response from: Harry

Thank you for understanding that our employees do occasionally get sick, but glad that we were able to get to you in a timely manner.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

I was charged $215 to re-hang my motor and make some adjustments. How do you justify that cost? I feel like I got duped.
Chalanya Pelham
A Response from: Charan

We will try to contact you to explain the costs and the justification for the pricing. We strive to have happy customers. Thank you for your business.

Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

Excellent service. Our door broke around 7pm on Friday, we found Precision online, called and got an appointment for Saturday morning. The repairman arrived within the quoted time frame. He was friendly, very efficient, and had our door fixed within an hour. I was impressed with this company from start to finish. I would highly recommend Precision to anyone who has issues with their garage door. So glad I found this company.
Kim Wyant
A Response from: Charan

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Mr. Barry was very professional, and explained everything that he was doing and did in detail. You guys have a very good tech working for your company.
Dell Cary
A Response from: Charan

Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Alvin was a knowledgeable service technician who displayed the utmost professionalism. I am so impressed with his service that I will be using precision every time from here on out!
Mark Apuzzo
A Response from: Charan

Thank you! We appreciate your comments and your business. We will definitely share this with Alan.

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Alan identified the problem almost immediately. It took about 15 mins to repair the problem. He was professional, quick, and friendly.
Ed Sloane
A Response from: Charan

Thank you for your comments on Alan. We appreciate your business.

Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

Alan was great! The door was off its track, stuck open, it was pouring down rain, and it was questionable as to whether he'd be able to reposition the track and wrangle the big door by himself without it falling on him, but he got right to work. In no time he was done! All fixed and better than before. He was very knowledgeable, efficient, personable, and competent. Sometimes it can be daunting to use a company you don't know in an emergency, but thanks to Alan's professionalism, we now have a go-to garage door company. Thanks.
ralph hurd
A Response from: Charan

Thank you for your kind words about Alan. We try to make sure all of our customers are pleased with the service and professionalism. Thank you for mentioning the weather. Our guys are out there working hard in all kinds of weather.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

I found Precision Door Service on Google. I was impressed by what I saw online. However I chose not to do business with them because of the unprofessional attitude the technician (Alan) displayed when he came out to inspect the garage door. I called Precision Door Service to request a tech to look at the door because of some minor damage to the door that was caused by the opener that wasn't installed correctly by the builders and over time it cause too much stress on the unsupported part of the door and consequently it was not closing all the way. When Alan came out to look at it he did not take the time to inspect it but instead he imediately tried to sell me a new door without any offering any other options. He said that he'd been doing this for quite a while and that the only option was to purchase a new door. I started asking questions about it because he didn't explain to my satisfaction his reasoning for recomending replacing the door and not trying to repair the door. As a result of that experience I chose another company to look at it and found out that all it required was to reinforce the the door so that the stress of the opener was placed on a more solid part of the door so that it could shut all the way. If this is the attitude of all of your technicians I think you should provide better training for your technicians so that in the future you won't lose business due to lack of training and professionalism.
Ronald Holmes
A Response from: Charan

In talking with our technician, there were a few items that we should have made a little more clear to you. Your door was not in good shape, and two sections needed to be replaced. Alan recommended a new door, and he contacted our door consultant to speak with you. You were given a special discounted price for a new door, of which you offered $475 less. We could not match that price, so you chose not to purchase. That is totally fine with us, but you contacted another company with provided you with a "temporary fix". We are not the lowest priced company, and recommend the necessary repairs/replacements for a safely working door, rather than just get our foot in the door to make a sale.

Service Provided:
Garage Door Repair
Review:

I found them on google
Robin Anderson
A Response from: Charan

Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I am VERY disappointed with the experience I had. I was given an appointment time range between 10:00 am and 12:00. The technician arrived at 2:35. He walked to the garage door and as soon as I lowered the door, he said it would cost me $75.00. He sprayed some WD-40 and touched something on the garage door opener. I asked him repeatedly if that was going to fix the problem of the door going back up automatically instead of staying down when lowered. He said I needed to put WD-40 on it about every two weeks. I asked him what the $29.99 charge was for and was told that was just for him showing up. Before he drove away, I informed him that the door was still doing what I had originally made the call about. He then came back and lowered the door. It stayed down that time. He then told me that if I got tired of what it was doing I could call your company back and he would take $75.00 off the 500 dollar plus cost of replacing the motor. I feel that this was a rip-off. I still am not comfortable that my garage door will remain closed. I was charged 104 dollars for less than 10 minutes of service and the door is still not satisfactorily repaired. I will not contact this company again.
Artelia Covington
A Response from: Charan

Thank you for your comments, and allowing us to discuss this with you. A refund was sent to you. We want our customers to be happy, and may have been lax in explaining everything to you. We look forward to doing business with you in the future.

Service Provided:
Garage Door Repair
Review:

Alan was very kind and efficient, and diagnosed our issue, which involved replacing the springs and bearing. He worked quickly to resolve it, and explained how the door was in better shape now. We are pleased with how efficient, and quickly Alan and Precision responded to our need, and at this busy time of year, we appreciate your help! Many thanks ~ Tom and Lynn Vinciguerra Waldorf MD
Tom &Lynn Vinciguerra
A Response from: Charan

Thank you for your kind words. We try hard to make sure all of our customers are educated about their doors, and satisfied with their service.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Picked you from Angie' List. Alan showed up on time, was very professional, found the problem quickly and fixed the issue very quickly. Great technician, thank you!
John Eberle
A Response from: Charan

Thank you for your quick review and kind words. We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Very pleased!
K. Kunel
James Q Service Provided:
Install Garage Doors
Sales Representative: