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Read what people are saying
about Precision Garage Door

Precision Garage Door of Washington DC Maryland Suburbs
has received 44 reviews, averaging 4.02 Stars:
Review:

Things on the website that gave me confidence in Precision were the same-day service guarantee (which ended up being a bit misleading), the detailed info about 'Meet Our Team', and the customer feedback. Barry and Mike came out to repair my garage door which was experiencing a great amount of resistance and was not going up or down properly, even when the opener was disabled. Both gentlemen were EXTREMELY professional. Barry quickly diagnosed the problem, walked me thru the situation, and made specific recommendations as to resolution which included itemized costs. They worked quickly and when they were done my door worked better than it has in the past nine years! Regarding the same-day guarantee as posted on the website: I called a little before 10am but the soonest they could get a tech out was between 3pm-5pm the next day. I asked if that meant the service fee would be waived. After a very long time on hold, it was confirmed that it would be waived. However, when it came time to pay the bill and I questioned why the service fee was listed on the invoice (because I had been told it would be waived) I was told that the waiver couldn't be honored because the service I received was the re-build bundle (kinda like buying the value meal at McD's) and if the service fee was waived then I would need to pay for the re-build a la carte. So, in the end, there was no compensation for having to wait until the next day for service - I would have paid the same amount of money for the same service whether or not they came yesterday or today. I purposefully did not call another company to schedule same-day service (once I learned Precision couldn't come until the next day) thinking that I was being compensated $50 for waiting a day. I understand needing to be able to make a profit without giving away the shop but the same-day service guarantee is very misleading.
Chris Moore
A Response from: Charan

Thank you for your kind words. Actually, Barry already gave you a discount for not being able to come out that same day. He should have listed that on your invoice. We're glad you were pleased with the service you received.

Barry C Service Provided:
Garage Door Repair
Technicians:
Review:

Garage door spring broke last night and precision doors was able to come out and fix it today. The technician, Barry C. Was extremely courteous and quite knowledgeable. He readily explained every aspect of the problem and the job to me. He was efficient on the job and got it done within an hour. Barry really is a keeper - he even swept out the garage - pleasant surprise!! Here is the negative however; the price was really high - bottom line, serious mark up on parts. The only reason for 4 stars. Doing the work yourself can be dangerous, so ou pay the price. Despite that, I would call them again.
Cherylann Williamson
A Response from: Charan

Thank you for your review, and for understanding that our technicians are highly trained and professional.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Technicians:
Review:

The technician was patient and charming and explained that there's a battery in my keypad...and it needed changing and that was all. I was relieved and happy about that BUT -- when I called the lady I spoke with was lovely and asked me a lot of questions about my garage door, but at no time did she suggest that I check the battery. That was the only fault I could find with your company and the service
Lesley Stewart
A Response from: Charan

Thank you for your kind words about our technician. We are glad he was helpful. Those who answer the phones and schedule the service appointments are not technicians. They understand bout garage doors, but do not diagnose problems, because sometimes the keypad not working is an opener or spring problem. Thank you for your business.

Barry C Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technicians:
Review:

Technicians were friendly, courteous, and extremely professional. Barry explained what he found that required repair, why it needed repair, and the options available to me. I chose to repair the existing garage door opener. When he had removed the part that was causing the problem, he showed it to me and explained how the defect in the part was causing the symptoms I was seeing. I highly recommend Precision and would call them in the future without hesitation.
gordon whitney
A Response from: Charan

We appreciate your kind words about Barry and confidence in Precision! Your experience with Barry is not uncommon. We hear this kind of review from most of his customers! Thank you for your business!

Barry C Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technicians:
Review:

The company sent a qualified tech., that was on time and did the garage door spring in a timley manor. I would recommend and would call again!
Roger Gossett
A Response from: Charan

Thank you for your kind words. Alan works hard to make sure his customers are pleased with the work he does!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

JR was to call back after he check to see if he would have to order a new garrage door or if i was goingto go with three new panels for the door... JR just left me hanging, It was only going to take one hour to do this task.
Wanda Johnson
A Response from: Charan

Thank you for your email. JR always calls customers back within a day. Unfortunately he had an emergency with his mother, and could not call you back for 24 hours. I'm glad you were contacted today by JR and our office manager. Please contact us when you are ready to purchase your door.

Service Provided:
Garage Door Repair
Review:

Technician arrived later than planned but the company did call a few hours before they were supose to arrive to let me know they were running behind schedule.... KUDDOS!! Repair was very quick and functions great.... I can now get into my garage again. :)
Jackie Nino
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I gave a 4 out of 5 because of price (thought it was a little too expensive) but otherwise punctuality and service is a 5/5.
andrea sumaray
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Good, efficient,fast work, but expensive.
Barbara Macbride
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Used them before and was happy with their service
Carol Hutchinson
A Response from: Charan

Thank you for your continued business, and your confidence with Precision Garage Doors!

Barry C Service Provided:
Garage Door Opener Repair
Technicians:
Review:

Excellant service. Knowledgeable technicians
Carol Hutchinson
A Response from: Charan

The staff and management of Precision Garage Doors appreciate your kind words and your business. Thank you!

Barry C Service Provided:
Broken Garage Door Spring Repair
Technicians:
Review:

Assessment of service needed (hardware overhaul) was made quickly and the service was performed efficiently. Technician was helpful in explaining the assessment and addressing questions.
johndel jones-brown
A Response from: Charan

Thank you for your review. We appreciate you comments, and look forward to doing business with you in the future.

Service Provided:
Broken Garage Door Spring Repair
Review:

Great service in all respects.
R. Dove
A Response from: Charan

We appreciate your comments and your business!

Barry C Service Provided:
Garage Door Repair
Technicians:
Review:

Very pleased!
K. Kunel
James Q Service Provided:
Install Garage Doors
Sales Representative:
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