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Jake B

Jake B
Technicians
Reviews: 11
Average: 4.18 stars
Jake B has received 11 reviews, averaging 4.18 Stars:
1 2 3 4 5

Jake B's Bio:

Jake came to Precision Door Service as an apprentice in February 2020. After successfully completing his training with our certified technicians he earned the title of technician and began servicing our customers in Central MD. Jake is a full time student at American Public University where he studies American History. Prior to working at Precision, he worked for the Department of Defense. In his free time, Jake enjoys playing competitive baseball and likes to spend time outdoors hiking and kayaking.

Review:

I've used a few contractors for different services being a homeowner. I also don't normally leave reviews, but I have to say my experience with precision doors was absolutely terrible. I had some work done to my garage door last year that included the cables, springs, and other parts. I used the garage door regularly everyday and initially was satisfied with the work. Last month, the cable snapped when I pulled into the garage. Luckily, the cable was under warranty since it was done by precision doors. The tech (Jake) came out and replaced the door under warranty. Here is wear that terrible customer service starts...the tech gets ready to leave with my garage door not closing. The tech has the nerve to say that the garage door never worked (even though I literally got his advice on how to manually open the garage door to get my car out). To further insult my intelligence, the tech states the work was shoddy and precision would never do it, insinuating that I got someone else to replace the garage door parts. It was the dumbest thing I heard, why would I pay 600+ dollars to replace parts that are already under warranty? It would be like me buying a new Toyota and having Jiffy Lube replace my engine and pay more out of pocket. To top things off, I want to get a tech to make sure my garage door is functioning properly since it's now making a loud noise. I was promised a senior tech, instead they wanted to again send Jake out. I would not recommend precision doors, I still was not able to get my issue resolved.

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A Response from: Mike Brickner

Jason, after our conversation this morning (7-8-2020) and the resolution we have in place we hope this is a pleasing plan we have worked out. We truly appreciate your candid review and more importantly your business and hope to continue providing you with the exceptional customer service you've come to enjoy with Precision Door Service.

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Jake did a great job !!! I will contact later for service.

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A Response from: Mike Brickner

Thanks so much for the great review for Precision Door Service and Jake. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.

Service Provided:
Garage Door Opener Repair

Review:

Jake was very professional and efficient - great technician! Notwithstanding, I was a little taken aback with the total cost of repairs. Doing a quick Google search, replacement springs are approx. $25-45 for a set of 2 springs. I totally understand your position in the current market place. However, I would recommend a review of operations and production costs to bring down your price points. I paid a little over $900 for the replacement of 4 springs, cables, and rollers. I gave your company 4 stars based solely on customer service from first contact to my interactions with Jake. I would have easily given 5 stars if prices were more reasonable, in my opinion.

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A Response from: Mike Brickner

Durward, Thanks so much for leaving us a kind review of Jake and the customer service experience you had with us. In regard to pricing our springs are high cycle and powder coated to give you more cycles (opening & closing) of your door. We use the highest quality parts in the industry and often times prices on the internet are of inferior quality. We stand behind our products with the best warranty in the business, bar none. Our rollers are maintenance free and require no periodic lubrication and will last for the lifespan of your garage door, the cables we use are aircraft quality and thicker than standard cables as well. Please feel free to call and ask for Shawn Adelung at the local office to hear more details. Thanks for choosing Precision Door Service.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Thank you for the very professional service from the first phone call to the finished repair. Jake was a very nice and professional. He explained all of the packages, I decided on one, and it took him less than hour to do the work.

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A Response from: Mike Brickner

Virginia, Thanks for choosing Precision Door Service and the kind review for Jake and our services. We value your business and your opinion on the services we provided.

Service Provided:
Install Garage Doors

Product:
Springs

Review:

I was very fortunate to have a young man who was professional, forthright and honest. I took to trusting his every word and watched as he worked to be sure my opinion of him was validated by his labors. He was 100% someone I would call for again.

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A Response from: Mike Brickner

Thanks so much for leaving such a wonderful review of Jake. He certainly takes pride in his work and strives for 100% customer satisfaction as we all do here at Precision Door Service. We greatly appreciate your business and hop to receive the referral of neighbors, friends and family when the need arises.

Service Provided:
Garage Door Repair

1 2 3 4 5
Date: 06/11/2020
Garage Door Repair
,
Review:

Jake was very courteous and knowledgeable, he represents your company well. When I arranged this visit I did a Google search for average cost of garage door spring replacements when you replace 2 springs. With the information I found the average price is between $200 and $300 dollars. Your company more than doubles that cost!!! I was charged $606 dollars and for that price I would not recommend you to anyone I know. When someone asks me I will tell them go anywhere but Precision Door Service! If I would have known you charge twice the average I would have called someone else and next time I will.

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A Response from: Mike Brickner

Mr. Harting – Thank you for taking the time to provide us with a review of our recent repair in your garage. We aim to have fully satisfied customers and regret if the cost of our repair may have exceeded your anticipated budget. We appreciate our continued dialogue and trust the resolution provided has been to your satisfaction. We appreciate your business and look forward to serving you again in the future if needed.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

tech was a very pleasant young man. appreciate every thing was taken care of in a few hours. thanks we will always have your number.

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A Response from: Mike Brickner

Doris, Thanks so much for choosing Precision Door Service and leaving the great for us and for Jake. We're so glad you're satisfied with your service and please don't hesitiate to call on us again with any questions or concerns that may arise in the future!

Service Provided:
Garage Door Repair

Review:

Good day, I wanted to leave a comment and review on my service call this morning to replace my torsion spring. My technician was Jake and let me say he contacted me advising his arrival time and he was here on time. Jake was very pleasant and professional and explained what needed to be done and provided other detailed options. He got right to work replacing my torsion spring and quickly completed the task. Thanks Jake for you punctuality and friendly demeanor. It was a pleasure having a company provide professional service which Sometimes isn’t easy To find. You can count on my recommendation to anyone requiring your service.

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A Response from: Mike Brickner

Thanks so much for taking the time to explain your experience with Precision Door Service and Jake. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.

Service Provided:
Broken Garage Door Spring Repair

Review:

Hello, I just wanted to say that my technician Jake was awesome. He was so friendly and he really knew what he was doing. Jake was such a pleasure and got the job done. Jake was definitely a professional and is an asset to your team. You should be proud to have him as an employee representing your company. I will definitely recommend your company to friends and family who need this type of service. Thank you again.

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A Response from: Mike Brickner

Thanks so much for taking the time to explain your experience with Precision Door Service and Jake. We're so happy to hear of your experience with us and thank you for your business as well. We pride ourselves on excellent customer service done in a timely fashion, well stocked vehicles & certified and background checked technicians and a warranty package second to none. We'd love to receive any referrals and welcome you to use us again if needed in the future

Service Provided:
Garage Door Opener Install

Review:

Jake was great. He is a keeper. Please promote.

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A Response from: Mike Brickner

Thanks so much for taking the time to explain your experience with Precision Door Service and Jake. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.

Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

I can't recommend this company highly enough. I chose Precision based on their impressive ad and that they are answering phones 24/7 and working through pandemic. Also appreciated knowing who is coming and seeing picture of technician. Jake spotted minor problem immediately and checked to make sure all working properly. Technician came same day I called.

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A Response from: Mike Brickner

Judith, Thanks so much for the awesome review on Jake and for choosing Precision Door Service. We pride ourselves on excellent customer service and strive for your 100% complete satisfaction. We always welcome referrals from our customers and as always appreciate your business.

Service Provided:
Garage Door Opener Repair

Washington DC Area

(202) 684-7282

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Precision Garage Door of Frederick
Office: (240) 549-5777
1090 W Patrick St
Unit 1A

Frederick, MD 21703
Precision Garage Door
Office: 301-610-3006
525 W Main St
Unit 151

Laurel, MD 20707

Licenses

MHIC#
138079
D.C. License
420220000112