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Derrick E
Tech ID#: 3
Reviews: 35
Average: 5.00 stars

Derrick E

Technicians
Derrick E has received 35 reviews, averaging:

Derrick E's Bio:

Derrick (Dee) has been with Precision Garage Doors, Inc. for 12 years. He began as a helper, then moved up to technician. He was born in Washington, D.C. and raised in Maryland. Dee currently lives in Laurel, MD. He enjoys spending time with Shelly and his son and daughter. The most important thing to Dee is being a daddy and spending time with his family. His favorite times are spent with his children and remote control cars. Dee's outgoing personality and helpfulness are the attributes customers note in their comments to Precision.
Review:

The service techibicians, Derrick and Jeff, of Precision helped me so much. Derrick discovered moldy wood under the old garage door weather stripping, and Jeff was able to replace the wood, and then install new garage door weather stripping. I received excellent customer service, and will recommend Precision to my friends.
O. Eldridge
Derrick E Service Provided:
Garage Door Repair
Technicians:
Review:

Quoted price of $600 overpriced for replacement of two springs One star rating
George Rossick
Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Derrick was on time, professional, knowledgeable, very informative and polite. He fix the problem in a timely manner and gave me advice on maintenance for the door. I would definitely recommend Precision Overhead Garage Door Service.
Robert Prout jr
Derrick E Service Provided:
Garage Door Opener Repair
Technicians:
Review:

Excellent service
Rajinder Babra
Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Very knowledgeable technician, did a great job.
Carmine Petrarca
Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

This is my 3rd time using Precision and I am again pleased with the fast service received. The technician, Derick, explained what he was doing, and what caused problem, and then FIXED it. Thank. You. Yvonne Mattison White plains, Maryland.
Yvonne Mattison
Derrick E Service Provided:
Garage Door Repair
Technicians:
Review:

Did a google search, saw you had great reviews, called and got a live person on the phone (a biggie with me!!), made an appointment for the next day, you came when you said you would and fixed my problem (2 broken springs) and then came back the next day and replaced the rubber under the garage door which the chipmunks had eaten away. I couldn't ask for more! Many thanks!!
Sandy Watson
Derrick E Service Provided:
Garage Door Repair
Technicians:
Review:

Great tech Derick very helpful
J.s. Matta
Derrick E Service Provided:
Garage Door Repair
Product:
Cables
Technicians:
Review:

Friendly service, delivered on time at a fair price. What more can you ask? Highly recommended
Lisa Smith
Derrick E Service Provided:
Garage Door Repair
Technicians:
Review:

Precision door service was wonderful. I got a same day appointment. The technician who came, Derrick, was fast, clear and totally professional. His assistant, whose name I didn't get was also terrific. Derrick diagnosed the problem immediately and fixed it in five minutes. They then lubed the whole door and made sure everything worked perfectly. Wow-I couldn't have been more pleased. They went above and beyond and made another small repair to the power source. They were at my house for about 15 minutes. As they were leaving I said: wait, I need to pay you. The repair was so quick (screwing in the arm bracket that had come out of the wall) that they didn't charge me. They just said be sure to call us again if anything goes wrong. I will! Thank you!
Elizabeth
Derrick E Service Provided:
Garage Door Repair
Technicians:
Review:

Derrick E was my technician. He gave me a courtesy call prior to coming, arrived at his specifiied ETA, completed his work in a timely fashion, and let me know of needed services to plan for. A+ rating for this service visit.
Doug Ramsay
Derrick E Service Provided:
Garage Door Repair
Technicians:
Review:

I was very impressed with the skill and timliness that went into the replacement of my garage door.
Martin Misakian
Derrick E Service Provided:
Garage Door Opener Install
Technicians:
Review:

Was able to get an appointment for the next day! The tech( Derrick) was on time, courteous and professional. Thank you
K. Isiaq
Derrick E Service Provided:
Garage Door Repair
Technicians:
Review:

The technician came within the timeframe stated. He was quick and efficient and was done in less then 30 minutes. I love the idea of using state of art technology to process the billing.
David Spencer
Derrick E Service Provided:
Garage Door Repair
Technicians:
Review:

Outstanding young man who immediately identified the problem and quickly corrected it!
Carroll Williams
Derrick E Service Provided:
Garage Door Repair
Technicians:
Review:

Precision Doors installed 2 new doors with new openers 2 years ago and the doors are beautiful and work very well. They made selection of a door easy by bringing the samples to me. They were very responsive when I need a battery change this year.
Christine Reinert
Derrick E Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

The installation of my new garage door went well Edwin was timely and efficient. He was very professional and I enjoyed meeting him.
David Abercrombie
Derrick E Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

This is one of the more professional companies I have had the pleasure to deal with. I recommend them highly.
Richard Payne
A Response from: Harry

We appreciate your comments, and thank you for your business!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Wow...I am impressed with the customer service and care of this company. I received a call ahead that the technician was in route and he arrived within the timeframe given when I made the appointment. Upon arrival the Technician was Derrick who I knew in advance would be the one servicing our units. He diagnosed what the problem was and had to make a minor adjustment that solved the problem we were experiencing. This is a good company to deal with and I will certainly use them again if I have another problem in the future. Great job Precision in all facets of your business.
Robert Murphy
A Response from: Harry

At Precision, we hope all of our customers are as happy as you are! Thank you for taking the time to write a review. We will share this with our technician.

Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

I found Precision online. Expectation were met work wise. On a scale of 5 to 1 it was a 4. The technician was quick, knownledgeable and professional and knew his job. The price for the work done was very high. It took him 30 minutes to get the job done and the cost was almost $100 per ten minutes. A charge of $225 was good, but putting the service call on top of it made it to high, therefore a 4.
John Beamon
A Response from: Harry

Our technicians work hard to ensure all of our customers are happy with their work. Thank you for your business.

Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Derrick did a phenomenal job with the garage repair. I would recommend his service to others.
Sam Go
A Response from: Harry

Our customers love Derrick! Thank you for your business!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Good Morning, I wanted to send a brief note of thanks for the assistant manager (derrick?) that came out to my house in an effort to recover my service. While this did occur a little over a month ago, I wanted to acknowledge my thanks to him. I had previously experienced a very displeasing and unacceptable visit from one of you technicians and informed the office I would not utilize your service for any of my garage door needs. Derrick? came out to my house to speak with me and review my concerns. He was pleasant and understanding of my concerns. He was efficient and very knowledgeable and what began as a repair ended up in an installation of a new opener well after office closing time to ensure my satisfaction. I couldn't have asked for more. Thank you very much. Carl Morgan
Carl Morgan
A Response from: Harry

Carl, Thank you for allowing us to remedy the problem. We appreciate your business!

Derrick E Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technicians:
Review:

I had an issue with a door spring that was recently installed. Precision corrected it the very next day. I would recommend this company to anyone seeking outstanding and honest service. This is a FIVE STAR company!
R. Maron
A Response from: Harry

Thank you! We appreciate your business and your comments!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

This was the best service we had and we have had many. Technician was honest and courteous, I highly recommend this company.
Albert Macklin
A Response from: Charan

Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.

Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Good service and prompt response and show up. Giving out a technician's name in advance is very reliable and trustable way to do business.
Andy Ahn
A Response from: Charan

Thank you for your business. We appreciate our customers!

Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

On time, great tech, great job, fair pricing - what else can I say? Call them if you need anything done to your garage door or opener. Simply the best!
Carl Kendall
A Response from: Charan

Thank you for being a Precision Door customer!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Derrick arrived very promptly and performed a system check. He then discussed findings and made recommendations to insure that I had a thorough understanding of my door operation and potential future operational risk factors. He then addressed my requirements and kept me informed as to his findings and corrections. When the work was complete, He went over costs with me for which there were no surprises. This technician represents "customer delight" to the fullest. I will use your company in the future and make recommendations to my neighbors and friends.
Delano Tucker
A Response from: Charan

We appreciate you! Thank you for your comments about our wonderful manager.

Derrick E Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technicians:
Review:

I really was impressed with the same day service. I was given a window of time and before that time arrived I was telephoned to say that one of the techs called out due to the snow (12/10) but they still fit me in the schedule anyway, they just moved back the time. The tech Derrick was wonderful. He was very professional, knowlegeble and fast. I am just sorry that I did not use them to do the installation in the first place. I know for the future! Thank you for excellent service.
Vivian Brown
A Response from: Charan

We try to go the extra mile for our customers. Thank you for your kind words, but especially for your business!

Derrick E Service Provided:
Garage Door Opener Repair
Product:
Springs
Technicians:
Review:

Great Service. Knowledgeable Repair man. Highly Recommended.
Pranu Bhargada
A Response from: Charan

Thank you for choosing Precision! We appreciate your business!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Because it was a Saturday and I knew the garage door company I usually use wasn't open week-ends. I decided to look on the internet for week-end workers. The first site that came up was Precision Overhead Garage. Their website said if you call before noon, you can get an appointment that day. Even though it was 1pm, I decided to call anyway. After explaining that I couldn't close or open my garage door, they told me they would go ahead and schedule a time that day...even though it was after their same-day service cut off time of noon. They told me the technician would arrive between 3pm-5pm and he would call before coming (that was nice because I was able to run errands locally and not have to wait at home for those 2 hours). I also have to mention that although the company used an answering service to take the call and schedule the appointment, the gentleman that helped me was also very professional and courteous. Derrick, the technician that was assigned to the repair, called to tell me he was on his way. It was also within the arrival timeframe the company had promised. When he got to my house, he was polite and professional. He assessed the problem and made sure that I was clear about the cost of the repair and the cost of the service call. I agreed and he immediately went to work. He never tried to sell me any other services or parts or repairs that weren't needed. He was finished within 45 minutes and the door worked perfectly. I was able to pay with a credit card even without them being able to verify the information because it was a week-end. I was very impressed that they did that, especially because I was a new customer and had no history with them. Obviously, by my 5-star rating, I would recommend them to anyone who is looking for a professional garage door company. Thank you to Derrick and Precision Overhead Garage Door Service!!
Susan Weiss
A Response from: Charan

We appreciate your business, and your trust in Precision!

Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
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