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Read what people are saying
about Precision Garage Door in:

Silver Spring, MD

Precision Garage Door of Washington DC Maryland Suburbs
has received 65 reviews, averaging 4.78 Stars:
Review:

The new garage door, springs, track, etc. were installed very promptly at a very reasonable price.
Thomas Korth
A Response from: Charan

Thank you for choosing Precision for your garage door needs.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

These guys were great. For some reason my energy efficient lights messed with my system, they fixed it in a few minutes. And did not even try and nickel and dime me for the diagnostics and time and distance fees. They were professional about calling before arriving, and on time! Thanks guys, I will recommend you to anyone, and use you going forward
Gladstone James
A Response from: Charan

Thank you for choosing Precision for your garage door needs.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Remotes / Keypad
Technicians:
Review:

Barry provided excellent service. He was punctual and patient. He provided many recommendations to prolong the life of my garage door. I would highly recommend your services to anyone.
Robert Bailey
A Response from: Charan

Thank you for your recommendations! We appreciate your business!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

From start to finish, I was very impressed with your customer service team. Barry did a fantastic job explaining the repairs needed before he started the job. There were no surprise fees at the end...just what I was quoted. Barry was very professional and did a superior job. Even though we don't have the best model garage door, it now sounds like it's the best out there. You've definitely got my future business and I will refer you to my friends and family. Thank you!
Joann Fato
A Response from: Charan

Thank you for your kind words. Customers love Barry!!!

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Barry was most polite and efficient when discussing the work to do and performed the work fast and effectively. My garage doors work effortlessly now for the first time in decades! Thanks so much.
Mark Behme
A Response from: Charan

Thank you for your kind words and your business!

Barry C Service Provided:
Garage Door Repair
Product:
Rollers
Technicians:
Review:

The Technician, was very professional, friendly and knowledgeable. He showed me the problem with my garage door, which needed new springs,and explained what he would do to repair it. He was done in no time.
Beverly Benson
A Response from: Charan

We appreciate your comments and your business. Thank you for choosing Precision!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

I really was impressed with the same day service. I was given a window of time and before that time arrived I was telephoned to say that one of the techs called out due to the snow (12/10) but they still fit me in the schedule anyway, they just moved back the time. The tech Derrick was wonderful. He was very professional, knowlegeble and fast. I am just sorry that I did not use them to do the installation in the first place. I know for the future! Thank you for excellent service.
Vivian Brown
A Response from: Charan

We try to go the extra mile for our customers. Thank you for your kind words, but especially for your business!

Derrick E Service Provided:
Garage Door Opener Repair
Product:
Springs
Technicians:
Review:

The entire experience was professional from the first call until the technician left. We were literally locked in the garage unable to get to work and Mike arrived to save the day. We had previously used Overhead Doors and when we called them they couldn't find any of our records and said that someone would get back to us by noon. When Mike was pulling out of the driveway, job completed, Overhead was just calling us back for the first time. Snooze you lose.
Dimitri Tsipianitis
A Response from: Charan

Thank you for your kind words about Mike. We pride ourselves in quick and professional work. We appreciate your business.

Michael E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Office Manager:
Review:

Fast, on time (actually arrived earlier than expected) professional, courteous.
Jonathan Johnstone
A Response from: Charan

Thank you for choosing Precision for your garage door needs.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

On time couteous knowlegable technician. Detailed description of problem and options for repair/replacement. Five Star rating of the whole experience.
joan allston
A Response from: Charan

Thank you! We love to hear from our customers. We appreciate your business.

Barry C Service Provided:
Garage Door Opener Install
Technicians:
Review:

Led to believe the service would be 50 bucks. Obviously, I knew if parts were involved it would be more but 87 more bucks just to adjust the sensors is crazy.
Mark Henderson
A Response from: Charan

Thank you for your comments and allowing us to talk with you. We appreciate your u der standing about the charge for adjusting photo eyes. A check for a service charge refund is on the way.

Barry C Service Provided:
Garage Door Repair
Product:
Opener
Technicians:
Review:

Technician wad extremely gentle and knowledgeable. V. Good srrvice, thanks.
Jirmay Araia
A Response from: Charan

Thank you for your business!

Barry C Service Provided:
Garage Door Repair
Technicians:
Review:

I have never had such a positive repair experience! Barry, the repairman, showed up on time, very quickly determined the problem with my broken garage door, and offered reasonable estimates on fixing it vs. installing a new one. Within 1 hour, he had a new one in and running. I kept your company's card in case I ever need service again.
Cynthia Chrosniak
A Response from: Charan

Thank you for your kind words about Barry and for choosing Precision!

Barry C Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Review:

Mike came today to install two openers and rebuild both doors. He was very knowledgeable and professional and did a great job! I very much appreciate his expertise and hard work!
Caroline Lesho
A Response from: Charan

Thank you for the kind words about Mike. We appreciate your business!

Mike C Service Provided:
Garage Door Opener Install
Technicians:
Review:

The spring repair and other necessary, safety repairs were performed in a timely and professional manner with 5 stars.
Richard Wilkinson
A Response from: Charan

Thank you! Our technicians take great pride in their work.

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Barry and his helper arrived at the expected time. They found and showed us the significant damage to our present closer and suggested several solutions. We accepted his suggestion about replacing the unit. He came back the next day and replaced the unit, replaced cables and demonstrated the use of the new system. The work was completed quickly and efficiently. We are very pleased.
Carol/ Irwin Rubin
A Response from: Charan

Barry takes great pride in the work he does, and the satisfaction of his customers. Thank you!

Barry C Service Provided:
Garage Door Opener Install
Technicians:
Review:

Things on the website that gave me confidence in Precision were the same-day service guarantee (which ended up being a bit misleading), the detailed info about 'Meet Our Team', and the customer feedback. Barry and Mike came out to repair my garage door which was experiencing a great amount of resistance and was not going up or down properly, even when the opener was disabled. Both gentlemen were EXTREMELY professional. Barry quickly diagnosed the problem, walked me thru the situation, and made specific recommendations as to resolution which included itemized costs. They worked quickly and when they were done my door worked better than it has in the past nine years! Regarding the same-day guarantee as posted on the website: I called a little before 10am but the soonest they could get a tech out was between 3pm-5pm the next day. I asked if that meant the service fee would be waived. After a very long time on hold, it was confirmed that it would be waived. However, when it came time to pay the bill and I questioned why the service fee was listed on the invoice (because I had been told it would be waived) I was told that the waiver couldn't be honored because the service I received was the re-build bundle (kinda like buying the value meal at McD's) and if the service fee was waived then I would need to pay for the re-build a la carte. So, in the end, there was no compensation for having to wait until the next day for service - I would have paid the same amount of money for the same service whether or not they came yesterday or today. I purposefully did not call another company to schedule same-day service (once I learned Precision couldn't come until the next day) thinking that I was being compensated $50 for waiting a day. I understand needing to be able to make a profit without giving away the shop but the same-day service guarantee is very misleading.
Chris Moore
A Response from: Charan

Thank you for your kind words. Actually, Barry already gave you a discount for not being able to come out that same day. He should have listed that on your invoice. We're glad you were pleased with the service you received.

Barry C Service Provided:
Garage Door Repair
Technicians:
Review:

Very professional, on time, excellent instructions, neat, polite. I highly recommend your company.
Peter Ritka
A Response from: Charan

Thank you for taking the time to write a review. We appreciate your business.

Barry C Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technicians:
Review:

Barry was incredibly professional and honest with us. He was on time and did a large amount of work in a very reasonable time frame. He did our repairs on a sub-zero weather day without any complaints! He repaired both of our garage doors and we are very happy with the results. Thank you, Barry!
Jerome Herbers
A Response from: Charan

Our customers love Barry! He does a great job, and is very knowledgeable. Thank you for choosing Precision.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technicians:
Review:

Thank you so much for getting out to us so quickly! I was so glad you guys were able to make it out on the same day. I definitely recommend your services.
Nelly Cao
A Response from: Charan

Thank you for your business and trust with Precision!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Technicians:
Review:

Barry was very efficient in informing me on what he saw as the problem with my garage door opener. He made several suggestion as what was needed and included a couple of safety tips he thought I needed. I went with his recommendation and I am very satisfied with work.
Isiah Dupree
A Response from: Charan

Barry is a wonderful technician! Thank you for choosing Precision!

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

As a small business owner I recognize the value of a timely response, a professional assessment of the work required, and of course execution at a fair price. Precision doors does just that. Service and the price was excellent!! Precision doors has provided garage door service at my home for the last 5 years - I highly recommend them for responsiveness, expertise, and value. Joe Mulieri - President, MoldGone, LLC.
Joe Mulieri
A Response from: Charan

Mr. Mulieri, As a business owner, you understand the importance of quality customer service, price and professionalism. Thank you for acknowledging Precision and our effort to maintain high standards. We appreciate your comments and your business.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Technicians:
Review:

Very happy with the customer service and technician, two calls to let me know the status of the technician's arrival eventhough he was still going to arrive within the 2 hour window. There was much more wrong than maintenance and that was all corrected. Garage Door is working better than it has in many months.
Andy Steinfeld
A Response from: Charan

We appreciate the time you took to write a review. Thank you for your business!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Precision put in our garage door 11 years ago. They have been out 3 times since to do minor adjustments/repairs. They always come as soon as they can and are polite and efficient. Precision never tries to sell us a part or service we don't need. The technicians explain the problem, explain the options and then leave the plan up to the customer.
Karen Shilling
A Response from: Charan

Thank you for your continued trust and loyalty with Precision! We appreciate your business and your kind words.

Barry C Service Provided:
Garage Door Repair
Technicians:
Review:

John was great. Wonderful job installing and cleaning up!
T.Stecher
Service Provided:
Install Garage Doors
Review:

Looked up on Angies list. Liked the write up & credentials + proximity to where we lived. Door had a safety hazard due to failing components so we elected to have overhaul kit instlled. Barry was very professional, fast, & particular in making sure every thing was installed, serviced & running smooth before he left. Wow. What a difference in how the door is operating now. Like night & day from before.
dale milton
A Response from: Charan

Thank you for your business. Barry does a great job, and customers love him!

Barry C Service Provided:
Garage Door Opener Repair
Product:
Springs
Technicians:
Review:

Our first experience with Precision was about 10 years ago for service of a 50 year old garage door and we were exceptionally pleased with their same day service. One of the springs broke and I needed to call again, with the same outstanding results. Barry came back out - he is the best of the best! Precision and Barry are customer focused and provide outstanding quality of work and workmanship. Precision is THE best!
Kenneth Hennon
A Response from: Charan

Thank you for your continued trust in Precision. We enjoy long relationships with many of our customers. Barry is still with us for all these years because he does an outstanding job and the customers love him! We appreciate your business!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Just wanted to drop a note and let you know Barry was an exceptional tech. He was on time, courteous and got the job done! Would recommend you company and Barry to others.
Kellee C
Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technicians:
Review:

Used them before and was happy with their service
Carol Hutchinson
A Response from: Charan

Thank you for your continued business, and your confidence with Precision Garage Doors!

Barry C Service Provided:
Garage Door Opener Repair
Technicians:
Review:

Excellant service. Knowledgeable technicians
Carol Hutchinson
A Response from: Charan

The staff and management of Precision Garage Doors appreciate your kind words and your business. Thank you!

Barry C Service Provided:
Broken Garage Door Spring Repair
Technicians:
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