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Read what people are saying
about Precision Garage Door in:

Waldorf | La Plata Area, MD

Precision Garage Door of Washington DC Maryland Suburbs
has received 51 reviews, averaging 4.55 Stars:
Review:

I scheduled an appointment and they came when they wanted and I wasn't there. Precision needs to work on there Communication skills. I spoke with the owner and he also stated that he would give me a call back and he never did....Unfortunately, I will not be using them again.
Kimberly Shuler
A Response from: Charan

Thank you for giving us the opportunity to talk with you. Our technician called on the way, but your voicemail was full. He also came by your house when our manager called you to be told you wanted to be called at the other number. Our technician made two trips to your home. You will need to reschedule for a time you can be home. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Review:

Mr. Alan T was extremely professional and courteous. He fixed my garage door within 40 mins of his arrival! He also provided some good info for replacement of our garage door motor in the future. I'll be calling Precision again when the time comes. Thanks so much!
Kimberly Anderson
A Response from: Charan

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent service. Our door broke around 7pm on Friday, we found Precision online, called and got an appointment for Saturday morning. The repairman arrived within the quoted time frame. He was friendly, very efficient, and had our door fixed within an hour. I was impressed with this company from start to finish. I would highly recommend Precision to anyone who has issues with their garage door. So glad I found this company.
Kim Wyant
A Response from: Charan

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Same day service; arrived right on time. Alan was very professional and helpful. Diagnosed the problem and repaired very quickly. I would recommend this company for garage door repair.
Randy Hodges
A Response from: Charan

We appreciate your kind words and your business.

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Mr. Barry was very professional, and explained everything that he was doing and did in detail. You guys have a very good tech working for your company.
Dell Cary
A Response from: Charan

Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Your technician was very professional and courteous. He performed very well in spite of the heat wave! Unfortunately he had to make another trip with another part (a large 18' rod for top of garage door) which needed to be replaced along with the springs.
Barbara Hill
A Response from: Charan

Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Great service. The repair was scheduled and done on the same day, really half day. Tech Alan was prompt and professional. Couldn't have asked for a better experience. He replaced the broken spring quickly and allowed me to decide whether I wanted to replace the other spring now or later although he recommended now. No pressure and very easy to talk to. I would recommend this company and Alan to friends.
Dave Eicholtz
A Response from: Charan

Thank you for your kind words about Alan and our business. We appreciate our customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Alvin was a knowledgeable service technician who displayed the utmost professionalism. I am so impressed with his service that I will be using precision every time from here on out!
Mark Apuzzo
A Response from: Charan

Thank you! We appreciate your comments and your business. We will definitely share this with Alan.

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Alan identified the problem almost immediately. It took about 15 mins to repair the problem. He was professional, quick, and friendly.
Ed Sloane
A Response from: Charan

Thank you for your comments on Alan. We appreciate your business.

Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

Alan was great! The door was off its track, stuck open, it was pouring down rain, and it was questionable as to whether he'd be able to reposition the track and wrangle the big door by himself without it falling on him, but he got right to work. In no time he was done! All fixed and better than before. He was very knowledgeable, efficient, personable, and competent. Sometimes it can be daunting to use a company you don't know in an emergency, but thanks to Alan's professionalism, we now have a go-to garage door company. Thanks.
ralph hurd
A Response from: Charan

Thank you for your kind words about Alan. We try to make sure all of our customers are pleased with the service and professionalism. Thank you for mentioning the weather. Our guys are out there working hard in all kinds of weather.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

I found Precision Door Service on Google. I was impressed by what I saw online. However I chose not to do business with them because of the unprofessional attitude the technician (Alan) displayed when he came out to inspect the garage door. I called Precision Door Service to request a tech to look at the door because of some minor damage to the door that was caused by the opener that wasn't installed correctly by the builders and over time it cause too much stress on the unsupported part of the door and consequently it was not closing all the way. When Alan came out to look at it he did not take the time to inspect it but instead he imediately tried to sell me a new door without any offering any other options. He said that he'd been doing this for quite a while and that the only option was to purchase a new door. I started asking questions about it because he didn't explain to my satisfaction his reasoning for recomending replacing the door and not trying to repair the door. As a result of that experience I chose another company to look at it and found out that all it required was to reinforce the the door so that the stress of the opener was placed on a more solid part of the door so that it could shut all the way. If this is the attitude of all of your technicians I think you should provide better training for your technicians so that in the future you won't lose business due to lack of training and professionalism.
Ronald Holmes
A Response from: Charan

In talking with our technician, there were a few items that we should have made a little more clear to you. Your door was not in good shape, and two sections needed to be replaced. Alan recommended a new door, and he contacted our door consultant to speak with you. You were given a special discounted price for a new door, of which you offered $475 less. We could not match that price, so you chose not to purchase. That is totally fine with us, but you contacted another company with provided you with a "temporary fix". We are not the lowest priced company, and recommend the necessary repairs/replacements for a safely working door, rather than just get our foot in the door to make a sale.

Service Provided:
Garage Door Repair
Review:

The coil spring snapped last night. When I got home from my meeting and couldn't get the garage door to open, I went to check it out. The spring was broken. I called Precision's phone number expecting to get a recording, and a live person answered. I told her my problem, and she scheduled it for the next afternoon, in the time-slot I wanted. The service tech came out, and replace both springs in less than an hour. I was up and running in less than 24 hours. Thank you for great service.
Bruce Jones
A Response from: Charan

We appreciate your kind words and your business. Thank you for choosing Precision for your garage door needs!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I found them on google
Robin Anderson
A Response from: Charan

Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I am VERY disappointed with the experience I had. I was given an appointment time range between 10:00 am and 12:00. The technician arrived at 2:35. He walked to the garage door and as soon as I lowered the door, he said it would cost me $75.00. He sprayed some WD-40 and touched something on the garage door opener. I asked him repeatedly if that was going to fix the problem of the door going back up automatically instead of staying down when lowered. He said I needed to put WD-40 on it about every two weeks. I asked him what the $29.99 charge was for and was told that was just for him showing up. Before he drove away, I informed him that the door was still doing what I had originally made the call about. He then came back and lowered the door. It stayed down that time. He then told me that if I got tired of what it was doing I could call your company back and he would take $75.00 off the 500 dollar plus cost of replacing the motor. I feel that this was a rip-off. I still am not comfortable that my garage door will remain closed. I was charged 104 dollars for less than 10 minutes of service and the door is still not satisfactorily repaired. I will not contact this company again.
Artelia Covington
A Response from: Charan

Thank you for your comments, and allowing us to discuss this with you. A refund was sent to you. We want our customers to be happy, and may have been lax in explaining everything to you. We look forward to doing business with you in the future.

Service Provided:
Garage Door Repair
Review:

Alan was very kind and efficient, and diagnosed our issue, which involved replacing the springs and bearing. He worked quickly to resolve it, and explained how the door was in better shape now. We are pleased with how efficient, and quickly Alan and Precision responded to our need, and at this busy time of year, we appreciate your help! Many thanks ~ Tom and Lynn Vinciguerra Waldorf MD
Tom &Lynn Vinciguerra
A Response from: Charan

Thank you for your kind words. We try hard to make sure all of our customers are educated about their doors, and satisfied with their service.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Picked you from Angie' List. Alan showed up on time, was very professional, found the problem quickly and fixed the issue very quickly. Great technician, thank you!
John Eberle
A Response from: Charan

Thank you for your quick review and kind words. We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Prompt service. Fixed both garage door openers. Thanks.
Anita Edmonds
Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

I gave a 4 out of 5 because of price (thought it was a little too expensive) but otherwise punctuality and service is a 5/5.
andrea sumaray
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Alan was personable, experienced, prompt, courteous neat and professional!
James P
A Response from: Charan

We appreciate your comments!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Very pleased!
K. Kunel
James Q Service Provided:
Install Garage Doors
Sales Representative:
Review:

JR and Dee were extremely professional and courteous. This was a rare exception experience with superb customer service. Great job, guys!
W. Burgess
A Response from: Charan

Thank you for your kind words. We are very pleased with our Precision technicians and the service they provide.

James Q Service Provided:
Install Garage Doors
Sales Representative:
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