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Read what people are saying
about Precision Garage Door in:

Gaithersburg | Germantown Area, MD

Precision Garage Door of Washington DC Maryland Suburbs
has received 151 reviews, averaging 4.85 Stars:
Review:

Precision Garage Doors did a great job! We were particularly pleased with the emergency after hours service. Brian was prompt and friendly and fixed the problem with speed and competence. Thank you!!
Robert Fishman
A Response from: Harry

Thank you for your kind words about Brian. We appreciate your business.

Brian Service Provided:
Garage Door Repair
Product:
Springs
Installer:
Review:

Our family will only use and recommend Precision for all of our garage door needs. The technician was extremely knowledge and a true professional. I risked a DIY and Precision saved me.
Carmichell Bell
A Response from: Harry

Thank you for your business. We appreciate your comments.

Service Provided:
Garage Door Opener Install
Product:
Springs
Review:

Mike was great, went right to work, quickly determined the problem, had all the proper tools to do the job. He was efficient and didn't waste time, I like that. It was late and I know he would have rather been home but he came out after hours and was quite professional. Thanks Doug
Douglas Stickler
A Response from: Harry

Thank you for your kind words about Precision and Mike. We appreciate your business.

Mike C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

I was very pleased with today's service provided by Gary. He was honest and friendly, explaining the service and cost before he replaced my broken door spring. Same day service is a huge plus. Overall would definitely recommend.
Diane Campbell
A Response from: Harry

Thank you for your confidence in Precision and Garry. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I am incredibly pleased with Precision and so glad I called them! My garage door broke on a Saturday night and got stuck closed, leaving our car trapped inside. I called the company at around 11:30pm fully expecting to leave a voice mail just hoping to make a Sunday appointment and couldn't believe it when a wonderful woman actually answered the phone! She was extremely kind and helpful. She was able to schedule a technician to come out first thing in the morning. Brian arrived as scheduled and was truly a pleasure to work with. He explained the problem, the services being performed, and the exact charges ahead of time. He worked efficiently and had my door up and running again in less than half an hour. We were finally free again! I can honestly say that I was 100% satisfied with Precision's service provided from their initial interaction to their final completion of service. I will most definitely be using them again should the situation arise.
Nicki Bunting
A Response from: Harry

Thank you for your kind words and for your business! We try hard to please and educate our customers, and love to hear words like the ones you've shared!

Brian Service Provided:
Garage Door Repair
Product:
Rollers
Installer:
Review:

Barry did an awesome job!!! Would use this company again in a heartbeat. Responsive and knowledgeable and very nice. Very happy with their service...Barry terrific! Thanks!
Lew Brode
A Response from: Harry

Our customers love Barry! We appreciate your business!

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Brian was our service guy and he was beyond professional and courteous. If you have an issue with your garage door please call Precision.
Shaun May
A Response from: Harry

Thank you for your comments and review, but most of all, your business!

Brian Service Provided:
Garage Door Opener Repair
Product:
Springs
Installer:
Review:

Garry did a great job and is a fine professional.
Tom Champion
A Response from: Harry

Thank you for choosing Precision. We appreciate your kind words about Garry!

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

I had a great experience with the technician, Gary. He was courteous and professional. He recommended a simple, straightforward way to fix my garage door and the results were excellent. I would continue to use Precision Garage Door in the future and would recommend them to all my friends and family.
Runqiao Du
A Response from: Harry

Thank you for your kind words about Garry. We hear that from lots of our customers. We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

At 5 am in the morning my son was left the house to do his Navy reserve duty. He immediately returned and told me the garage door would not open. I tried to open it, and immediately realized there was a real problem with the door, one of the torsion springs had broken. This was not a job I could take on so I went to the internet and found Precision. It was 6:30 am, and there was a "Let's Chat!" As a lark I clicked on the chat button, and I got an immediate response. I set up an appointment for between 8 am and 12 noon that same day. At 9;30 Harry and a colleague showed up, did the repair and were on their way in about an hour. They were very professional and did a great job. I appreciated the quick response and the great job. Would recommend then to anyone needing this kind of work. Regards, Andy from Darnestown, MD - a very satisfied customer.
Andrew Gerber
A Response from: Harry

Our technicians work hard to ensure all of our customers are happy with their work. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The tech was here on time, went over my current set up and pointed out where my issues were coming from, installed new opener, replaced old worn parts, set up new remotes, cleaned up after and made sure I was happy with the work before leaving What more can you ask for Great job!!!!
Louis Mayer
A Response from: Harry

Our technicians work hard to ensure all of our customers are happy with their work. Thank you for your business.

Brian Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Installer:
Review:

I found your service via Home Advisor. My call was answered on a Sunday evening and although next day service was available, the service was scheduled based on my availability. Brian was on time, very courteous and professional. He advised me of the price for the repairs before starting and he very efficiently did a terrific job on fixing my garage door. I will certainly recommend Precision to anyone needing service on a garage door!
Fred Herman
A Response from: Harry

At Precision, we hope all of our customers are as happy as you are! Thank you for taking the time to write a review. We will share this with our technician.

Brian Service Provided:
Garage Door Repair
Product:
Springs
Installer:
Review:

Our garage door broke last night and quickly found Precision's number from a service call made years ago. I called after 9pm and was promptly helped and had a technician come out the next day. Garry was timely and very courteous. Unfortunately, I was not prepared for the bad news but they worked with me on the price to replace the springs, etc. He was done within an hour and showed me how to maintain it moving forward. I really like the customer service and prompt attention they always give us and will continue to use them in the future. I highly recommend Precision!
Mike Mazza
A Response from: Harry

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Derrick did a phenomenal job with the garage repair. I would recommend his service to others.
Sam Go
A Response from: Harry

Our customers love Derrick! Thank you for your business!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Good Morning, I wanted to send a brief note of thanks for the assistant manager (derrick?) that came out to my house in an effort to recover my service. While this did occur a little over a month ago, I wanted to acknowledge my thanks to him. I had previously experienced a very displeasing and unacceptable visit from one of you technicians and informed the office I would not utilize your service for any of my garage door needs. Derrick? came out to my house to speak with me and review my concerns. He was pleasant and understanding of my concerns. He was efficient and very knowledgeable and what began as a repair ended up in an installation of a new opener well after office closing time to ensure my satisfaction. I couldn't have asked for more. Thank you very much. Carl Morgan
Carl Morgan
A Response from: Harry

Carl, Thank you for allowing us to remedy the problem. We appreciate your business!

Derrick E Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technicians:
Review:

You did a great job. In fact, a year ago I used a different company in the area to address my problem and they just squirted some lubricant around and made a very temporary fix, something could have done myself and later did many times. You actually diagnosed the actual problem and replaced the right parts.
Mark Berninger
A Response from: Harry

Thank you for your business and your comments!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

So grateful for Precision. They came out same day and repaired my garage door professionally and courteously. Garry did a great job! Thank you!
Elizabeth Belman
A Response from: Harry

Glad we could be of service!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We are disappointed with the handling of our broken remote especially after great service with instalation of auto door. I called twice about the inoperable remote, secretary promised return calls, I asked to have manager call back, time passed ..,
Rosemary Derosa
A Response from: Harry

Thank you for allowing us to rectify this situation and ensure you are pleased.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Gary came and diagnosed the problem straight away. He was very pleasant and knowledgeable. I immediately saw the problem as he described it. In about 30 minutes he had completed the repair and I was very satisfied. Give him a raise! I wish every tech was as nice ! 5 ++
Kate Mcmanus
A Response from: Harry

Garry's customers love him! Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

4.5 stars.
Anushirvan Dadgar
A Response from: Harry

Thank you for choosing Precision!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Excellent service. The tech, Brian, was very professional, very friendly and very knowledgeable. Very impressive - that doesn't happen very often anymore. The charges were fair also, as I had expected to pay much more than charged, even without the service fee. I would recommend Precision to to any friend or acquaintance, and if I need additional garage door service, I will be back. Good job.
Viesturs Timrots
A Response from: Harry

Thank you for your comments about Precision and Brian. We aim to please every customer!

Brian Service Provided:
Garage Door Repair
Product:
Rollers
Installer:
Review:

I had my broken spring replaced on one of my garage doors. Everything was completed in about 30 minutes. I am satisfying with the service you provided. The only thing I don't like is the price of the parts, I think it's too expensive (Spring $200, Center bearing $45+ labor). If the spring break again, I might well buy me a new garage door.
Soyana Nhim
A Response from: Harry

Thank you for choosing Precision for your garage door needs!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Your website is very attractive and full with needed information, you were prompt to answer my call and have a service man (Garry) by the next day. I had somebody else looking at what he told me it was the problem (replace the garage door opener), but Garry came, did a few tests on the door and door opener, the problem was the door itself, he told me what it was needed to be done, gave me a quote that I agreed to it, did his job in less than two hour and my door is like brand new again, also, he told me that my door opener is great, no need to change it. Excellent job and I give Precision 5 stars.
Jose Rivera
A Response from: Harry

Thank you for your trust in Precision!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Quick response and the service call to replace the springs was fast and reasonable. I appreciated the service Technician's expertise and willingness to explain things. I would definitely use them again.
Jim Counts
A Response from: Harry

We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I'm extremely happy with the services, the tech was verry professional and knowledgeable, I will recommend precision door too everyone I know.
Eddy Munoz
A Response from: Harry

Thank you for being a Precision Door customer!

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

I was very happy with every aspect of our dealing with " Precision " .Thank you .
Atarod Modjtabai
A Response from: Harry

We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Very pleased with our tech Garry who was polite and respectful. He even called ahead alerting me of his arrival. I was thrilled they could make a same day visit to repair the spring that had broken. Will definitely recommend Precision and use them again.
Kim Dassing
A Response from: Harry

We love to hear these kinds of comments. Lets us know we are doing what we say we do! Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Very professional and courteous technician. He explained clearly what he did to correct our problem. We are very pleased.
Stephen Thornberry
A Response from: Harry

Thank you for your business!

Brian Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Installer:
Review:

An appointment was scheduled when I called and at a very convenient time for me. I saw your add on line and I believed Precision had the expertise to fix my issue. Your technician arrived when promised and he was very pleasent and knowledgeable and he not only fixed the problem with my opener but he did a very thourough examination of all components of my garage door without pressuring me to buy anything. I give it 5 stars.
Jim Potter
A Response from: Harry

Thank you for choosing Precision!

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

I will never use this company again: Yesterday 9 March 2015 I had a service call for a garage door and opener that had been installed by Precision in April 2014. Originally they did a great job on the install so I felt good about calling them for the repair. I had to pay a service charge of $50 just for a technician to show up. He found that the idler pulley for my garage door opener was broken. Then he told me he "didn't have one on the truck". Really? A garage door company doesn't have a pulley?. However, he would replace my entire mount and pulley for an additional $75. I sensed a scam, so I said No and sent him packing. It turns out you can buy this pulley on-line for under $10, and my regular handyman swapped it in for me, and the door works again. Here's an alternate scenario: If Precision had charged $50 to cover the trip and the first half hour labor, and $20 for the pulley, I would have paid without complaining. It was the attempt to con me into paying for a bigger job that pissed me off. Enjoy that $50, because it is the last money you are getting from me, on any of my 4 garages.
F. Verter
A Response from: Harry

Our manager tried to talk with you about this, but was not able to help you to understand. The "fix" that you wanted will hurt the integrity of the door. We are glad that you got the door working, but do hope you do not have further problems.

Service Provided:
Garage Door Opener Repair
Product:
Rollers
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